TSI ShippingReviews 1,268

The shipment was relatively easy to plan in advance including arranging for a contact other than myself to be available for pickup and delivery. Overall TSI met my needs for an interstate transport.

Very efficient. I got a call and they arrived in 15 minutes. Will definitely use your services again.

Pick up was 3 months after I paid. Drop off late. NOT packed well. Damage occurred on one of the brass parts of the 1900 circa Grandfather clock. Will NEVER use this company again and will tell everyone I know of the shoddy work.

I have one big concern and that is coordinating the delivery with the receiver's requested time period.
I had requested first of day and was given 10:30 to 2:30 window which meant I had to take a day off from work.
THe delivery actually took no more than 20 minutes and the 2 men were terrific.
I think you should do better in accommodating the customer's schedule.

Every step professionally executed.
Friendly people.
Costs were exactly as quoted, no surprises
Very pleased with service.
Will use them again.

I am completely satisfied with my TSI experience and have added it to my list of preferred providers.

Our delivery was later than estimated on delivery day. But still on the planned day, and the driver called well in advance to let us know of the arrival time change. No complaints

TSI was my best alternative for shipping a small shipment several hundred miles. The price was high but the service was excellent and you get what you pay for. I used them a second time within two weeks and was equally as pleased. I would use them again.

There was confusion on the delivery because they were using the wrong number to contact the recipient. But it was handled professionally and attentively. It's not whether you make a mistake, it's how it's handled once it's addressed. TSI did a very good job of handling the problem.

The process worked exactly as described by TSI personnel. My only suggestion would be to provide an internet-based method for tracking the shipment's progress.

Professional, courteous delivery men, the table and chairs were carefully wrapped and padded and delivered on time and without any damage. I would use this service again!

Received call regarding drop off. No date for delivery date was provided. Left voice mail asking me to call back. I did call and left a message. The following Wednesday I received a call notifying me that the transporters where in my driveway. Surprise...luckily someone was home.

This was the second time I had used the service. The first delivery was flawless.

I paid for ' white glove' service because of the value of my shipment and I received absolutely nothing in the way of protecting my very valuable items.
TSI'S idea of protection was to wrap my shipment in shrink wrap, but only one layer and only a 12-14' section of a piece which is about 40' tall.
I have filled a complaint and have had no response since delivery.
If you care for your shipment, I wouldn't recommend this group.

Everyone was professional, friendly, and efficient.

Price was a too high but the job was done well.