TSI ShippingReviews 1,268

I was so happy to find TSI shipping services since I needed to ship valuable estate items but I had a small load. TSI's prices were $1000 cheaper than the next competitor, plus the packing of fragile items and the addition of a small item at the last minute really helped my entire shipping experience go really well. My only problem with TSI was that the window for delivery was not communicated well. It was moved several times and much later than originally quoted. I understand that TSI operates differently than the moving companies, but it was hard to make time to be at home for the shipment. Also, my items were shipped from my brother's house and the dispatcher kept calling him rather than me for the arrival window of my items.

There was a very long period of time between the pickup and delivery - over 6 weeks. No feedback given about the status of the shipment during this time period. I had to call/email 2 X to find out status.
When I was given a status - they said shipment would be delivered on the next Saturday/Sunday - which was a weekend I was out of town. They did not ASK if this would be convenient. I made special arrangements to have someone at my home to meet the shippers on the Saturday. They did not show up. Really frustrating. Then I had to call the company to find out status. I was told - not asked - that they would deliver on the following Wednesday. The delivery people were courteous and my fragile items arrived intact and in good condition. Overall I am not recommending this company to friends and family who need things shipped.

I contracted TSI to move a dining room set that included a marble top side board. Upon pick up/loading the drivers were given SPECIFIC instructions. DO NOT put the base of the side board on it's side. It must remain in an up right position or the marble top would be damaged. You folks shipped the base on it's side. Why would any body ever ship a piece of furnature in any position other than up right? You didn't and the marble broke in half. It was noted on the paper work at time of delivery and no follow up on your end. Terribly unsatisfactory.

TSI was easy to work with and was able to arrange pick up of my items quickly. Communication was great and the pickup went smoothly and professionally. Unfortunately the delivery was not as smooth. The driver damaged 2 pieces of my furniture through carelessness. I was standing right there when it happened both times. TSI has been great dealing with it so far and I am starting the insurance process now. Hopefully the items can be repaired without difficulty.

I have tried several times to contact TSI about the additional charges for a missed delivery date. You left a message on our voice mail stating that you would be delivering the item the next day and to confirm that it would be okay to deliver the item the next day. I received the message late the night before and it was too late to contact you to tell you that I would be unavailable. I have tried several times to resolve this issue. I do not believe that I should have been charged the $150 for the missed delivery.