Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TSI Shipping has a rating of 4.1 stars from 1,268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TSI Shipping most frequently mention customer service, transit systems and white glove. TSI Shipping ranks 4th among Shipping sites.
We monitor reviews for authenticity
Furniture item was wrapped in a shipping blanket and moving shrink wrap. Delivered without either and grease marks on the surface. Deliverers said that's how they picked it up at the warehouse. I took extra care. TSI didn't.
Very prompt and professional. Would recommend highly and will use again if needed. Thank you
My experience was horrible. The website states that the drivers "keep you up-to-date on where they are and when they'll be there" and that is a lie. I scheduled pickup of my things last Monday. I informed my agent that I would need notice of when the drivers would arrive so that I could leave work to be at my apartment. No one called to notify me that they were on the way, so they arrived to my apartment while I was at work and then stated that they couldn't wait for me to arrive home, which forced me to reschedule. When I called my agent to ask for notice of when the drivers would be en route he stated that "some drivers call, while some drivers don't" and that there was "no way to ensure that drivers call." If that is so, then that blurb on the website about drivers keeping customers "up-to-date" needs to be removed.
The drivers finally picked up my things last Friday. It is now Friday, again, and I still do not have my things. When I shipped my car I received it quicker than this. On top of the poor customer service and the length of time it is taking me to receive my things (it's now been a week, and I have no update on where my things are), I was charged an additional $300 to my card with no notice. I would NEVER recommend this company to anyone. EVER. I would have been better off shipping my things through FedEx.
Very nice - fast and cheap. Anytime again
The service from beginning to end was professional and the people were courteous. My grandmother's cabinet arrived safely!
Thank you
Mary B
The whole experience was great, from the first contact through delivery! The white glove service we received for our items came at an exceptional price. The movers cared for my furniture pieces as I would have. Thank you for helping me move my cherished furniture to a new home.
Company made a HUGE mistake very last minute that costed me a ton of time and money. I also had to fix their problem they did not help. Would not recommend.
Very responsive to all inquiries. Competitive rates. Great experience. I shipped a mattress, box springs and frame. The only negative I had was dealing with mad pick up person. He was late so suppose I was last on list. He pushed the mattress h box spring down the driveway to his truck because he could not maneuver the driveway. Other than that bed arrived in timely fashion.
Great service,on time and courteous..
Everything was done as promised and our family heirloom was protected and delivered with care.
Professional and courteous.
Pick up was fairly late (30+ mins AFTER the 4 hour window of 2-6p). Driver took out some type of lines in the Alley with the height of his truck and had to delay loading due to this issue.
Delivery was amazing! Lots of contact and delivered in a friendly/timely manner.
TSI provided professional customer service throughout the process of moving several antique furniture items for us. The delivery ended up being later than the window, but the two individuals doing the delivery were working hard. The delivery was completed with care and thoroughness.
The piece arrived safely, without blemish, so that part of the service was great. The people who did the delivery were polite and efficient. Only problem I had was the lack of information between the pick up and the delivery. Periodic updates of progress would have been helpful.
Excellent communication between TSI and myself. All questions answered with relevant information. Carpet delivered within promised times, in excellent co edition. Thankyou.
So far your service has been very timely and professional.
Was very pleased with white glove service. Our 250 year old family antiques were handled with great care from pickup to delivery.
Answer: I don't think so. TSI offered the best quote out of 5 other companies
Answer: From what I can tell, a scam. They charged me $2000; confirmed a pickup date, and didnt show up. Since then they've been dodging calls and emails.
Answer: I got a quote from Kathy which was very responsive and professional

