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TSI Shipping

4.1

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TSI Shipping Reviews Summary

TSI Shipping has a rating of 4.1 stars from 1,268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TSI Shipping most frequently mention customer service, transit systems and white glove. TSI Shipping ranks 4th among Shipping sites.

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48 reviews

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Sally T.
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November 4, 2018

Date of experience: November 4, 2018
WMsf L.
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Furniture item was wrapped in a shipping blanket and moving shrink wrap. Delivered without either and grease marks on the surface. Deliverers said that's how they picked it up at the warehouse. I took extra care. TSI didn't.

Date of experience: November 4, 2018
bOB g.
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Very prompt and professional
November 3, 2018

Very prompt and professional. Would recommend highly and will use again if needed. Thank you

Date of experience: November 3, 2018
Veronica Q.
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My experience was horrible
November 3, 2018

My experience was horrible. The website states that the drivers "keep you up-to-date on where they are and when they'll be there" and that is a lie. I scheduled pickup of my things last Monday. I informed my agent that I would need notice of when the drivers would arrive so that I could leave work to be at my apartment. No one called to notify me that they were on the way, so they arrived to my apartment while I was at work and then stated that they couldn't wait for me to arrive home, which forced me to reschedule. When I called my agent to ask for notice of when the drivers would be en route he stated that "some drivers call, while some drivers don't" and that there was "no way to ensure that drivers call." If that is so, then that blurb on the website about drivers keeping customers "up-to-date" needs to be removed.

The drivers finally picked up my things last Friday. It is now Friday, again, and I still do not have my things. When I shipped my car I received it quicker than this. On top of the poor customer service and the length of time it is taking me to receive my things (it's now been a week, and I have no update on where my things are), I was charged an additional $300 to my card with no notice. I would NEVER recommend this company to anyone. EVER. I would have been better off shipping my things through FedEx.

Date of experience: November 2, 2018
Piazza M.
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Very nice
November 2, 2018

Very nice - fast and cheap. Anytime again

Date of experience: November 2, 2018
Mary B.
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The service from beginning to end was professional and the people were courteous. My grandmother's cabinet arrived safely!

Thank you
Mary B

Date of experience: November 1, 2018
Jo B.
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The whole experience was great, from the first contact through delivery! The white glove service we received for our items came at an exceptional price. The movers cared for my furniture pieces as I would have. Thank you for helping me move my cherished furniture to a new home.

Date of experience: November 1, 2018
Steve C.
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Company made a HUGE mistake very last minute that costed me a ton of time and money. I also had to fix their problem they did not help. Would not recommend.

Date of experience: November 1, 2018
Anthony I.
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Very responsive to all inquiries
November 1, 2018

Very responsive to all inquiries. Competitive rates. Great experience. I shipped a mattress, box springs and frame. The only negative I had was dealing with mad pick up person. He was late so suppose I was last on list. He pushed the mattress h box spring down the driveway to his truck because he could not maneuver the driveway. Other than that bed arrived in timely fashion.

Date of experience: November 1, 2018
Meredith Q.
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Great service,on time and courteous..
November 1, 2018

Great service,on time and courteous..

Date of experience: November 1, 2018
Joseph Z.
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November 1, 2018

Date of experience: November 1, 2018
Teresa O.
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Everything was done as promised and our family heirloom was protected and delivered with care.

Date of experience: November 1, 2018
Rebecca M.
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Professional and courteous
November 1, 2018

Professional and courteous.

Date of experience: November 1, 2018
Jack M.
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November 1, 2018

Date of experience: November 1, 2018
Lacey H.
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Pick up was fairly late (30+ mins AFTER the 4 hour window of 2-6p). Driver took out some type of lines in the Alley with the height of his truck and had to delay loading due to this issue.

Delivery was amazing! Lots of contact and delivered in a friendly/timely manner.

Date of experience: November 1, 2018
JH K.
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TSI provided professional customer service throughout the process of moving several antique furniture items for us. The delivery ended up being later than the window, but the two individuals doing the delivery were working hard. The delivery was completed with care and thoroughness.

Date of experience: November 1, 2018
Gary T.
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The piece arrived safely, without blemish, so that part of the service was great. The people who did the delivery were polite and efficient. Only problem I had was the lack of information between the pick up and the delivery. Periodic updates of progress would have been helpful.

Date of experience: November 1, 2018
Mary K.
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Excellent communication between TSI and myself
October 31, 2018

Excellent communication between TSI and myself. All questions answered with relevant information. Carpet delivered within promised times, in excellent co edition. Thankyou.

Date of experience: October 31, 2018
Fred O.
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So far your service has been very timely and professional.

Date of experience: October 30, 2018
Mike W.
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Was very pleased with white glove service
October 31, 2018

Was very pleased with white glove service. Our 250 year old family antiques were handled with great care from pickup to delivery.

Date of experience: October 30, 2018