TrustpilotReviews 1,117

I have tried to write a genuine but negative review on Trustpilot. They strongly resist any attempts to give negative feedback, presumably because they are paid by the companies we are reviewing. They put obstacles on the way of my being able to leave the feedback: e.g. time limit to make a review, needed documentary evidence (proof of text conversations aren't good enough).
I've learned the hard way that Trustpilot itself can't be trusted.

Trustpilot is absolutely criminal. They allow scam websites like stake.com and pulsz.com to pay them to put in fake 5 star reviews. Real user rate these websites poorly and have evidence and trustpilot removes and takes down the bad reviews. Site is diseased. Site jabber is where its at and where you can honestly voice you opinion about these bad companies.

Reviewed lots of companies via Trustpilot over the years until today.Got 13 emails from Trustpilot stating 13 reviews have been removed.Some of them over a year old.Pathetic

I used to trust TrustPilot, but when I posted the following review about Traveldecorum, who are a paid client to TrustPilot, they refused to post it and asked for more information. No wonder that when I consulted TurstPilot before transacting with TravelDecorum, I only saw positive views. Now, I question TrsutPilot itself. Sad at the demise of a trustworthy site at the hands of paid customers.
Your review: Traveldecorum.com
Rated 1 out of 5 stars
This is not a travel booking site
This is not a travel booking site, but an offline travel agent. They show better prices than airlines, take the payment and then tell you that they will try to get you the tickets. Most often, the prices move in that time and you end up paying extra. They also refuse to accept your request for immediate refund.
Ideally, they should not be listed on flights.google.com and should feature in travel agent category where they may be useful to some.

They banned my account just because I wrote a negative review about 4chan, they think every bad review is a fake review and the worst part is that they ban everyone who makes alts accounts, here is my advise, if you got banned from that website dont try vpns, they dont work, if you live close to a library or you are on a school with public internet and computers, try writting the review there, and they ban people who dont write reviews profesionally, is not my fault english isnt my native language, they are so strict smh

Trustpilot removed removes authentic genuine reviews of buyer experience. I left four reviews for transglobal express with order numbers to verify and they removed all four of them with no explanation given.

I left a review and they gave the company my contact info so they could get in touch with me which I thought was not good practice at all. Then harassed me for trying not sending them proof about my claim which it was for a career website so not sure how to verify my claim when I had a poor experience. I finally told them to take the review down because they wouldn't stop harassing me about it.

They delete 1 star review of their partners in crime:Roobet. They don't care if its real. Just unbelievable

Radiator Heat Reflective Foil. 5m x 60cm
Great Item and Super fast delivery. More than Happy to buy from Ebay seller marco_paul_outlet
Thanks

Trustpilot removed my review like its fake. That means they removed other people's as well. Trustpilot should not be trusted!

I left a review about my car insurance being put up by £350 just for moving from a high crime city to a country village by 1st central insurance. Trustpilot demanded photographic evidence "receipts showing my personal information" to prove i was talking about an actual event and not just giving my opinion! I told them to delete my trustpilot account as i would never use their website again. There is no one more enslaved than a man who believes he is free. It seems trustpilot cannot handle free speech and cannot be trusted

I've reviewed SAS (airline) three times, providing all the proof that is needed (receipts, mail correspondence etc.). This case was so serious that a lawyer contacted SAS and they immediately reimbursed me for the money they had stolen from me before. All of the information the lawyer had has also been introduced to Trustpilot. However, they choose after some months to take my reviews down, arbitrarily by saying it is bogus, or that it violates their policies... The reason has been different each time, leading me to believe that SAS paid Trustpilot (and trustpilot accepts payment) to remove bad reviews. Here is my review:
"SAS lost my ticket and made me buy a new one

SAS is trying to bring down this review and are constantly forcing trustpilot to ask for proof that I keep sending them. (SAS already admitted their error to me and repaid me after consumer rights contacted them).

I bought plane ticket with 2 pieces of luggage (some kind of sas plus extra-seat).
When I arrive at Arlanda Airport, they say I'm in the system but they haven't generated a ticket for me, so I'm passed over between counters back and fourth with my heavy camera gear. I get to the ticket counter and the guy suggests that I have imagined buying a ticket... Then he says that the ticket that I bought was the economy ticket with only one piece of luggage and despite showing him my booking, makes me buy another piece of luggage. Again...
When I report this to SAS I get an automated reply that says "we will reply you in 6-8 weeks"."

Trust Pilot is meant to be the golden standard in impartial reviews. However when you review a scam company they challenge your review and either take it down or hide way now in the 1 star reviews even if it's just been posted. Do not trust the fake reviews that they allow on their site.

Trustpilot posted/curated bad reviews -- and/or facilitated fake bad reviews submitted by my company's competitors -- as part of their strategy to pressure us to pay Trustpilot for services. We get constantly badgered by Trustpilot's pushy salespeople wanting payments to help address the issues they helped create. Feels like extortion.

Don't ever put your business on Trust pilot to try enhance your profile. Its just a platform for people to make stuff up and they just don't care. They have there own Guidelines which are just geared up to work for them so they never need to remove a reviewer. Disgrace of a company, i keep asking them to send there trust pilot page and conveniently they dont have one! I wonder why! AVOID AT ALL COSTS

I bought some items from a company on Trustpilot. They did not deliver within the promised time, and failed to tell me when - or if - they would deliver. In desperation I put a factual but inevitably negative review on Trustpilot. The company did eventually do a delivery, but one of the items was not delivered. The company said that they would only deliver the item if I took down the review. Much against my principles I complied and took down the review. But still they did not deliver the item.
I gave Trustpilot all the details of the blackmail, but they did nothing.
Enentually I took the vompany to court and of course got a refund plus legal costs. But Trustpilot were zero help.

After a year since posting initial reviews, my reviews of eBay and Trustpilot on Sitejabber have around 10.8k views (from 7.8k), and on Trustpilot they have 624 views (from 604, that is 624 views for both Trustpilot, Kucoin and another company). What is going on?

More than a year and half later (Jan. 23,2025), the numbers for Sitejabber are around 20.3k combined, and for Trustpilot they are 625 combined. Trustpilot is a joke...