TrustpilotReviews 1,116

The fact is the truth hurts. And us as the public are not allowed to give our feedback and experience. This because these individuals who are a bad apple are giving these organisations a bad reputation. So pleased don't tell me about integrity of the contents public write about these organisations.
Maybe if these organisations did there jobs as they're supposed to, then these organisations would not get such bad publicity.
I have a right to express my experiences, due to the fact this how these organisations behave. I'm only speaking the truth.
And trust pilot did publish my experiences because I have the evidence to prove it. So why did trust pilot publish my experiences?
Don't journalists publish facts of certain individuals? So why have reviews if no one is allowed to use their bad experiences.
Humans right act 1998 Article 19 freedom of of speech and expression.
(The truth hurts)
Thanks for your time, and I would like your complaints procedures.

Many thanks.

Trustpilot blindly removes our genuine reviews when deceived by companies
I am extremely disappointed with this platform as it consistently removes our honest reviews. It seems they are easily deceived and bullied by companies that receive negative feedback, and without proper investigation, they promptly eliminate our reviews. Additionally, Trustpilot's customer service is terrible, as they do not even bother replying to our emails.

Recently, I had a similar experience with Trustpilot. I plan to share my experience online, through blogs and by presenting evidence of a genuine review about Flymedi being unjustifiably removed. I was shocked when Trustpilot informed me that my review had been flagged by a company desperate to maintain their 4.7 rating by getting rid of negative reviews.

Trustpilot removed my review despite the fact that the company had already responded to it, implying that they embraced and accepted the review without objection. Without delay, I appealed to Trustpilot and provided them with proof that I had indeed received treatment from this company. Some of the evidence I provided was personal and contained sensitive information, such as my address.

Time passed, and I received no response from Trustpilot. I followed up multiple times with additional emails, urging them to reply and provide me with information about the complaint process, but they never got back to me.

Today, I am resorting to the power of this review to fight back and implore Trustpilot to reconsider their decision and reinstate my review promptly. I strongly believe that other customers can benefit from my experience with dental treatment, but they are being deprived of this valuable information as my review remains hidden.

Furthermore, I would like to appeal to Trustpilot to review their system. When a company flags a review, Trustpilot should challenge them first by asking for an explanation as to why they believe the review should be removed. If the company's statement turns out to be false, for example, if they claim that the reviewer did not engage with them, the company should be held accountable, and Trustpilot should refrain from taking action if they flag reviews in the future.

It is unfortunate that a company that claims to publish genuine reviews is responsible for removing hundreds of authentic ones. As someone who fights for justice, I have decided to challenge this decision. However, there are likely hundreds, if not thousands, of other reviewers who do not have the time or patience to go through the extensive appeal process, especially considering Trustpilot's lack of response or acknowledgement of correspondence. This raises serious concerns about their customer service.

I wrote a review THREE TIMES now, but each time it was removed by AI (not authentic... contact us in the rare instance we got it wrong...) So, I contacted them with screenshots PROVING the review was authentic, and guess what?
NO RESPONSE AT ALL!

I've been posting reviews on Trustpilot for a while. However, they've recently begun questioning some of my negative reviews. Having to go through multiple emails questioning my integrity.
This has now left me wondering about Trustpilot in general, and as a result, I simply no longer trust them or their independence and will look for another platform.

Worst customer service from a company we thought we could trust. Be careful of their auto renewal too!

Trustpilot IS NOT a trustworthy site - I left an honest ethical review of my experience about a company that uses them to promote and is ripping consumers off and they tried to claim that I worked for that company - I have worked for no companies since I last worked for Stripe and Verizon other than my own freelancing. For the record, my experience and review was CENSORED AND REMOVED by Trustpilot and they tried to say that I needed to PROVE and show documentation of my experience and identity in order to have my review stay up. Mind you, nothing I put in my review was against Terms of Service, and now their support team has directly lied trying to state my review cannot stay up due to my supposed having worked for this company - which I am stating here and now is a bold-faced LIE.
From here on out, DO NOT TRUST their site for review services they CENSOR AND REVIEW honest reviews and support the companies that are using their sites to encourage others to use their services as evidence of their quality when it is anything but the truth and all negative reviews are instantly removed if the company reaches out to their support team.
THAT, my friends - is BULL$#*!. DO NOT TRUST THEM.

Reviews deleted which were legitimate and within their guidelines.
It appears they will protect companies, questionable behaviour.
They have left all the positive reviews up.

Screams back hander

I truthfully and accurately reviewed 5 companies (one hotel, one guitar store, two software companies and a printing service) and gave them positive reivews for the most part. Ive had slight issues (price increases, etc) with two of them and i factually called those out. None of my reviews were less than three stars. I got an email from trust pilot not even 30 min later saying my reviews were removed and my account had been DELETED because they think i lied about them. I can easily prove I work with and have been to all of the businesses i reviewed. But because my reviews were not insane, negative and filled with clearly false information, trust pilot removed them. They cant charge the company to improve their rating if they have decent ratings i guess... such a scam. Going to the BBB with this.

I sued a scam recovery company based in israel (payback-ltd.com) last year and won a court order forcing them to compensate me for misrepresentation. I posted about this on trustpilot earlier this year. It has since been removed. They didn't give me any specific reason. Trustpilot has also removed some of my previous reviews on this company, yet they let suspicious looking 5 star reviews stay on their website. These 5 star reviews conveniently neglect to mention that the company recovers your money by writing complaint letters with no legal effect begging authorities and third parties to give you money.This scam recovery company is flooded with these suspicious looking 5 star reviews on trustpilot. The scam recovery company also provided me with incorrect legal advice (i double checked this with the regulators).

Don't waste time with Trustpilot. It's an absolutely untrustworthy Danish company, intertwined with Google and boasting over 1000 employees. These scammers protect companies and delete your feedback. In return, they snatch subscriptions from the businesses. These crooks will ask you for documents, which additionally violate GDPR. They want to know your personal data, which you cannot give them. It's not easy to write a review if your business deceives you, and Trustpilot only has 'trust' in its name to deceive already unfortunate, deceived people, profiting from this. Trustpilot is an absolutely untrustworthy company, and avoid them at all costs!

They keep taking down reviews with no reason or explanation. I left a review for HP printers as their subscription service is a total rip off. Review was taken down. WHY

Then left a review of the RAC after they said we would have to wait 6 hours for a visit. They took down the review - even when i sent over the RAC report. No reason give,

Credibility and impartiality questioned

I wrote critical review here on trustpiot before.
They removed my reviews on Binarycent despite the fact that I sent them documents they requested.
And In october I received email that my review has been reactivated.
Their CONTENT INTEGRITY TEAM checked my documents and approved it but it lasted too long and at first they wrote me that my reviews were removed. This is not realy good system and you cannot upload video or photos on their platform.
I am glad that my reviews were reactivated but I reccomend Sitejabber more then Trustpilot because of reasons I mentioned before.

Thanks and I attached picture as a proof.

Juraj Trojcak

Left positive and bad reviews. Wrote reviews for a company. Had multiple services and multiple problems. Seems trust pilot will delete these for the company. Sent evidence the reviews were valid, and they were within their guidelines. Still refused to show them. Stinks of back handers. All positive reviews even for same company left up.

Quotex افضل منصة تداول علا الاطلاق وسلسة جدا لم ارا مثلها وارباحها عالية جدا وتعتبر من المنصات العالمية

I was looking to move mobile phone provider at the end of my current contract. I contacted iD Mobile by email twice to ask them some questions before I committed. Their customer response was frankly awful and they try and insist that social media is used to contact them. I don't do social media.
I left a negative review on Trustpilot and iD Mobile contacted Trustpilot to censor and remove my review because it was negative. I provided copies of my emails to iD Mobile to Trustpilot but they took the side of the business against me.

Companies pay trustpilot to take down negative reviews, that I am certain of since I've had multiple reviews flagged and removed. I even provided all the neccessary evidence they had requested.

Months later, the sites that had massive amounts of negative reviews had all been removed.

I used to trust trustpilot before they took my review down even after I provided clear proof of the situation.

They favor huge companies over the general person.

If your review is positive it will not be taken down but if it is negative then it will be investigated and taken down even if you provide clear proof.

SH*T review site.

This is their model. Anyone can write a review, customer, competitor, hot head. A page then commences for that business. The business receives an email asking them to subscribe for the low price of a few thousand a year for basic features (on a contract) Those features fast-track moderation and help with collection of good reviews, OR don't pay and find yourself at the whim of a customer who didn't read an email or doesn't understand that banks take their sweet time to process refunds, and whose favorite word is "scam". They then feature the negative reviews at the top, which encourages others to follow suit, whether they've had a genuine experience or not. Meantime, the business has to allocate dedicated staff to deal with customer service issues or random commentators who stumbled over the page, which google considers has authority and pushes to the top.
Conclusion-Trust-pirates are more or less an online extortion racket.

I posted a review about a well know energy supplier, which was based on my actual experience. It made no reference to any individuals, promotion, or exaggerations. It had actually been acknowledged on Trustpilot by the company that they made an error!

Yet, last month Trustpilot suppressed my review claiming it had "been flagged and removed by our automated software for having promotional references or suspicious review patterns." I contacted them to dispute this and they ignored my multiple email.

It very much appears to me that Trustpilot work with businesses (that can afford it) to improve there rating, via various methods, including suppressing negative reviews, all to the detriment of consumers.

I have tried to write a genuine but negative review on Trustpilot. They strongly resist any attempts to give negative feedback, presumably because they are paid by the companies we are reviewing. They put obstacles on the way of my being able to leave the feedback: e.g. time limit to make a review, needed documentary evidence (proof of text conversations aren't good enough).
I've learned the hard way that Trustpilot itself can't be trusted.