TrustpilotReviews 1,117

I wrote a negative review of Tracfone on their site, and it was immediately deleted because their mystical "advanced software" decided I'm not a real person. At least I hope that's all it was. I'd hate to think they are taking bribes from Tracfone. Trustpilot should not use the word "Trust" in their name because it is exceedingly misleading.

When I gave some positive reviews to a company where I bought some products I was surprised when they deleted my reviews because supposedly they're "advanced" software detected somehow my words violated their policy. Surprisingly they just erased the reviews about that company. Is that a sad coincidence? I don't think so.

Trustpilot takes down bad reviews for companies that advertise with them. In other words, they completely go against their supposed purpose and kill a totally legitimate bad review that completely meets all of their requirements. TRUSTPILOT RATINGS ABSOLUTELY CANNOT BE TRUSTED.

Trustpilot is FULL of fake positive reviews. Eg see EVRI(Hermes) a company absolutely notorious for its incompetence and dishonesty gets a rating of 4 plus. The positive reviews are bunched and simplistic. You can go for days with dozens of reviews absolutely all one star and then a bunch of 5 stars appear. The positive are all 5 stars virtually no 3 or 4, a most unlikely distribution? Evri pay Trustpilot and he who pays the Pilot calls the tune.

The experience is awful... The integrity team only allows reviews they consider "truthful"... anyway they right... I better keep it to myself.

Trustpilot don't respect freedom of speech... Or your personal opinion... I've written quite a few honest reviews on a certain dating sites, And they've removed them all... Kinda makes you think that some companies are paying them to remove certain negative but honest reviews... Something is seriously wrong... And other reviews pretty much prove it...

I tried to review two shops on trust pilot. I said fantastic service and helpful staff in store. Both got refused by trust pilot. They claim the wording did not meet their requirements. They asked me to upload proof of my identity to verify that I am a genuine person. I uploaded my driving licence and a selfie photo as requested. They said nowyou need a receipt. I explained that go out doors had asked if I wanted a receipt and I had refused, so I sent trust pilot a screenshot of my purchase in my credit card app. To prove that I had spent £187 on 18th March in this store. However trust pilot have still refused my review. I will never waste my time doing a genuine review for trust pilot again. Its not worth my time or effort.

I wrote a good review of a company on Trustpilot and it was rejected. Of course this company is not client of Trustpilot, and its reviews were very bad (on this platform, on the other review platforms it was good), so I wanted to raise the overall rating. I'm a client of this company since more than 10 years, it's a very real review, but it was rejected with no reason.

The email they sent to explain the rejection is:

"In order to protect our platform, we unfortunately can't give you specific details about why your review was removed. However, you can read more about how our software works in our support article "Trustpilot's fraud detection software". Note that we look at a range of indicators and never remove a review based on one parameter alone.

We consider this case closed and won't be reassessing our decision"

So, nothing can be done and I don't know why it rejected my review. Thanks!

Just like my other family members, we also had the worst experience of booking flights through CheapOair. We booked flights to India for 5 people and they were offering cheap prices but we ended up losing a huge amount of money. Our flights were through Japan Airlines and we had to change the airport at Japan. When we called Japan airlines, we were told that we need a transit visa to go from one airport to another however, because of Covid, they were not providing Transit visas to any of the passengers. When we called CheapOair, they didn't give us any option other than cancelling the tickets and we ended up losing over $2200. 00 on 5 tickets. There was no warning or disclaimer on the CheapOair website that they are not issuing any Transit Visa at The Tokyo Airport. Instead CheapOair blamed us for not checking before booking. They didn't offer to give us any voucher or to book another flight by paying the difference. The only option we were left with to cancel the tickets and pay the cancellation fee of over $2200. Very bad service! AVOID CHEAPOAIR WEBSITE AT ALL COSTS! Or else you would regret later.

Wrote an honest review about a product I'd bought but found foul tasting. Manufacturers asked me for Web order number and TP backed them up. However, thuis product like most people was bought in supermarket so I sent in a photo of it to prove I had it.
TP still insisted this was not a "document" despite me emailing more photos with me in picture and current newspaper.
On this basis all reviews not bought online would be inadmissible- waste of time will no longer use due to this positive bias

They seem to allow reviewed companies to remove negative reviews indiscriminately and to post what seem like very "dodgy" rave reviews - same kind of wording presumably written by staff of the companies being badly reviewed just to get their positive percentages to increase... avoid

This website is the farthest thing from "trust". Very shady practices. Very untrustworthy ratings for businesses. Do not trust what you see on that site.
Read this: https://www.seotraininglondon.org/can-you-trust-trustpilot/

They claim to be independed but they are actually not, how it works is simple the company pays trustpilot to keep their review pages clean. They will delete any means of negative comments and if you have the balls to tell something bad about trustpilot it wont even get a chance on the website.

So far for independent reviewing.

With the bad excuse of their integrity program, which is actually just a filter for negativity.
This happens to true reviews, this company should be ashamed of itself, they protected a company who delibirate stole from me and they are not allowing it to be known by the public

Trustpilot.com is not to be trusted. I reviewed a business 5 years ago and gave it 5 stars--excellent service. The same business has gone downhill--I never received what I paid for and little communication from the business. I put a one-star review on trustpilot.com. They removed the one-star review and will not let me delete the five-star review.

Trustpilot is not a genuine review site. They have deleted 2 of my posts. I was forced to used 2 of my email addresses giving DPD negative genuine reviews with genuine tracking numbers. DO NOT TRUST ANY COMPANY REVIEW SCORES/STARINGS because they delete the genuine negative reviews FOR SOME COMPANIES SUCH AS DPD

Why do all the 4 and 5 star ratings come only from "Invited" reviewers? Looking closely at the negative reviews, they are not from so called invited reviewers. I suspect they are created by bots or review farms.

From Trustpilots own website, "Trustpilot does not support Adblockers or privacy filters. We run monitoring tools to make sure you can log in, leave reviews, and so on. Adblockers and privacy filters may detect our monitoring software in your browser and interfere with Trustpilot features and performance. If you have any problems, try temporarily or permanently whitelisting Trustpilot."

This raises the question; how many people will actively turn off their adblocking software or whitelist Trustpilot to enter Trustpilot website to leave a review?

Interestingly, for a company I reviewed recently according to Trustpilot there are 87% (1,740) 5 star ratings as opposed to only 9% (190) unfavourable or average ratings (at time of writing).

There are two things at play here, remember the old advertising saying, "people normally won't review good experiences but will certainly review bad service or products". Which means that every one of these 5 star ratings, someone took the time to login to the Trustpilot website and took the time to write a review which consists of something like, "works great" or some other short sentence that in many cases doesn't even use the name of the product.

Although that doesn't explain the disproportionate number of positive 5 star ratings which are all "invited" reviews and none of the negative reviews are "invited".

If you do a google search of the names of the 5 star reviewers, looking at social media profiles, you will see many have profiles with very little, if any activity on their pages. Could they be fake profiles to enable them to login to Trustpilot anonymously and create fake reviews?

As shown in the screencap, my review (skin allergy but with 4 stars) was first decliend by Fresh Beauty. When I posted my review on Trustpilot for Fresh Beauty's censorship later, I can't believe that Trustpoilot censored my review as well even without a reason after my appeal! All proofs are here fyr.

I posted a review of ID.me on trust pilot that was, like many, overwhelmingly negative. However trustpilot provides a loophole for crappy companies. They require documentation from posters (and suggests screen shots) when the crappy company complains. In the real world, who documents this sort of thing when they're spending two hours online trying to navigate a poorly designed website? I can only speculate that there's some sort sort of revenue stream associated with the ability to delist negative reviews. I won't bother with Trustpilot again.