TrustpilotReviews 1,117

Simply put: Trustpilot is a sham! Businesses pay to play and if they don't pay they get a shake down from Trustpilot. The Trustpilot "Solutions" page sums it all up perfectly... "The "Scale Plan" - For scaling businesses who want to maximize performance with a high volume of reviews. From $900 per domain per month."

Come on guys... $900 a month from businesses who are reviewed on your platform? Again... Simply put... Pay the monthly fee and a business can put up as many fake reviews as they like, while at the same time they are able to challenge EVERY honest review which doesn't suit the business. The reviewers are forced to provide PROOF that their review is legitimate while the business continues to post one 5 star review after another. Where is the burden of proof for all the fake 5 star reviews?

EXAMPLE: MotionRC is a shameless and serial abuser of all review systems and you will be hard pressed to find a product review on their website under 5 stars. MotionRC has developed a bad reputation within the hobby community and yet their Trustpilot review average is 4.7 out of 5 stars. It's simply NOT BELIEVABLE! WHAT RUBBISH!

I've done business with several online retailers that use the Trustpilot service and in one particular case a business awarded me $1.00 for each positive product review I placed on Trustpilot with the full knowledge of Trustpilot. How does Trustpilot account for this? Simple: Pay to play...

The only way to have unbiased and valid reviews is to eliminate ANY exchange of money or goods as is done on Consumer Reports. Trustpilot is just another piece of internet trash designed to shake down businesses for as much $$$ as possible.

Trustpilot would be better named "UnTrustPilot".

Recently took down my negative review of a company ( nicelocal.co.uk) that I posted from over 12months ago. Asked me for proof of documentation and receipts as the company disputed that I had dealings with them. What rubbish!, How can I send proof of documentation and receipt from over 12 months ago? Stay well clear of Trustpilot.

Trustpilot allows fake reviews in unregistered profiles whereby the company has no redress.
Very difficult to contact them Suggest genuine people go to check a trade for the true review

Unreliable and biased
I find Trustpilot's review system to be biased in favor of businesses, particularly those with a paid subscription. Many of my reviews, which I believe to be genuine and honest, have been flagged and removed without a valid reason, simply because the business in question had a paid subscription.

I've seen businesses with poor ratings, and an overwhelmingly negative reputation, maintain a high TrustScore simply because they pay for the service. This undermines the entire purpose of Trustpilot, which is to provide consumers with honest and unbiased reviews of businesses.

The system is too easily manipulated by businesses, who can flag and remove reviews that don't suit their agenda. This creates an unfair advantage for businesses, and a disadvantage for consumers who rely on Trustpilot to make informed decisions about where to shop or invest their money.

Trustpilot should do more to ensure that its review system is fair and impartial. The company needs to be more transparent about its policies, and create a system that is less vulnerable to manipulation by businesses with a paid subscription.

Overall, I find Trustpilot to be unreliable and biased, and would caution anyone relying solely on its reviews to take them with a grain of salt.

Wrote a negative review for GoDaddy. GoDaddy was okay like 10 or so years ago, these days everyone knows they are abysmal. I had 1 service left for them and they managed to screw it up in a very bad way even by their own standards. Completely ridiculous.

Wrote a neg, the review never shows up in the 1-star review feed for anonymous users. Yet, I can see my review if I navigate to a long random URL directly. It say that adding photo id will improve my status, but it never says anywhere on the page that it's required for my review to become visible.

Amazingly enough, GoDaddy sees my review and replies to it. No essence to their reply whatsoever, just a stub with a "we need more details message". Which is by itself a slap in the face as I've provided a very detailed review. With that I get a note that say that my review will be taken down if I don't provide additional details (but I already provided all the details in the review itself).

With all that, GoDaddy, who is generally thought of as the bottom among all small internet business owners I know and I talk to, has a 4.5 out 5 stars score with them.

Their business model is simple -- the businesses pay them, not the customers, so they bend the rules for businesses.

$#*! this dishonest and hypocritical service.

Truspilot not that trustworthy!
I had very bad experience with Trustpilot as I've rated Instasmile negatively. They asked me for proof and date of experience. I've sent them screenshots as Instasmile send me spam on my WhatsApp and phone message box. They have said I cannot rate them as I don't have an order number. Of course I don't as I never ordered from them thanks gods. I just thought I am allowed to rate them as they're just rude and don't want to wipe my details from their database. Then I've got an email, again!, asking to provide my details so they can unsubscribe my number from their message service. And what? I am still getting them! Trustpilot didn't allow me to rate them as they allow Instasmile to ask people for their order numbers. What if someone has bad experience with the company but doesn't have an order number? Then it looks like you can't trust that what you can see on Trustpilot is true as Instasmile rating should be lower than it is. Wondering how many more companies are rated wrongly due to people not being able to leave an honest feedback. Since my experience with Instasmile I don't trust Trustpilot anymore. Should be Untrustpilot from now on. Also previously my feedbacks were live instantly, now they're waiting to be reviewed by them. All probably because of trying to honestly rate Instasmile. Wondering if Instasmile is paying to Trustpilot for the bad reviews to be wiped off…

I have never heard of Trust Pilot until I tried to do a review of my negative experience on Trust Pilot. They took down my negative review when the company disputed it. I don't know if they receive fees from these companies or if they hold any personal interest but they are not impartial like Google.

I had left a positive review for a Company that I had dealt with once. I realised 2 months later that my review had been deleted. I contacted Trustpilot and asked why the review was deleted. They claimed they were not allowed to inform me of such but that their software could tell if a review was left by an employee or friend of the Company. I had no such relationship with the Company. Trustpilot were rude and stated they would not discuss the matter any further and that it was closed.
I have now deleted all my reviews and my Trustpilot account. I am also advising any Companies that use Trustpilot of how untrustworthy they are.

I found Coinhunters recovery assistance after i was scammed online with Trustpilot, easy to use and very affordable.
Trustpilot was definitely a good place to start my search for recovery services, and coinhunters {coinhunters@ programmer. Net} has to be the only legit crypto recovery service out there, guarantees your stolen or scammed crypto gets back to your wallet.

I think the majority of the great reviews are fake. This website removes any genuine negative reviews. Can't be trusted.

These guys make the mafia's extortion racket look like a Girl Scout bake sale. They refuse to post a positive review unless my company agrees to pay them. Meanwhile, negative reviews are promoted and leveraged against the business to charge them more each year.
Yes, we'll continue to pay so they stop sending goons to break our windows.

Absolutely terrible service. Our business faced a sea of poor reviews from the same customer with an axe to grind. Over 7 reviews in total and they have removed none of them.

If you are a business, use another review platform.

I totally agree with other reviewers on how corrupted trustpilot has become! They deleted my genuine negative review about QD stores, and suspended my account! I have all proof of my experience in that shop so how dare they accuse me it being fabricated? Won't bother writing or reading anything anymore on trustpilot, because it's so untrustworthy now!

I left a review of a another company trust pilot removed it after a complaint by the company so i left another again trust pilot removed it i had to provide proof so i did but trust pilot removed my review i was allowed to be called FAKE on trust pilot holly from trust pilot asked for information which then verified my review THEY ARE PAID BY THE ADVERTISERS SO REMOVE YOUR REVIEWS

I took an online test with Done Health -- ADHD treatment online -- which told me I would benefit from ADHD medication. Based on that, I paid $199 for an initial zoom session with a psychiatrist to get a prescription, but that doctor refused to prescribe me ADHD, said she did not think I was really a candidate. No refund of my $199. I put a negative review of these events on Trust Pilot. Later I got numerous e-mails from Trust Pilot saying Done Health disputed my review and they needed proof from me that I really used their services. I sent them a screen shot of the payment to "Done Health P.C. San Francisco, CA." Trust Pilot sent back an e-mail that this was not enough. WTF? They are registered with the Secretary of State as being "Done Health P.C." with headquarters in "San Francisco, CA." I am convinced Trust Pilot makes their money getting paid by the companies they supposedly rate to delete bad reviews by their phony investigations when the predetermined outcome is they won't accept any proof as good enough to verify the bad review so they can delete it and make their REAL customer -- the company they rate -- happy. Who watches the watchers? Some one needs to watch Trust Pilot because they are absolutely NOT trustworthy based on my experience.

If you criticise a 'verified' company, then Trustpilot will do everything in its power to remove your negative comments. They will make it as difficult as possible for you to prove your dealings with the company you criticse, using technicalities to remove posts even though you send proof that is completely reasonable. I sent one email of proof against a verified company, but because my brother was also copied in, they said they couldn't accept that as proof as maybe my brother was dealing with them and not me! So why is my email included! Another example was the company responded to my Trustpilot criticism personally, apologising for all the problems we had experienced going back months. But because this was dated the day after my review, it was rejected to. Surely you just need to prove, beyond reasonable doubt hat you are dealing with them. But no, Trustpilot want to remove negative content so the verified companies keep paying them!

I left a genuine negative review for Dorothy Perkins where they sent out an extremely poorly sized dress, and they immediately suspended my account. Even though I had other reviews of other companies - some mixed, some positive - they accused me of being a bot or being inauthentic. It was obvious that Dorothy Perkins had asked to reviews to be removed - overnight, their rating went from 3.0 to 3.8 stars, giving them a 4/5 "great" rating instead of the 3/5 "average" rating they were meant to have.

Many reviews from other people with similar negative experiences had been removed (poor sizing, misleading descriptions, not offering refunds for defective products and instead only offering returns where you pay for return shipping). It seems clear to me that Dorothy Perkins is trying to deter customers from returning products as return shipping can cost more than the item itself. Rather than spend money on pattern development and making clothes in different sizes, they just stick different size labels on the same clothes, ship them out, and when you complain they just say you chose the wrong size.

Trustpilot is complicit by helping not allowing legitimate negative reviews to stay, only keeping a couple so they give off the image of being legitimate and honest. They are not. Do not trust company ratings. Trustpilot are scam enablers.