True LocalReviews 90

Hi, when ever true local directory customer service call you for to get paid membership they will show you we are on google first page and they will ask you monthly $211+ and months contract and contract cancellation 1 months period required.
They will appear on google first page 1 or 2 months after that they will disappear from google coz they are not paying to google and they will keep charging you money just for nothing just be careful they are big scammer.
I don't way they are showing us google top page when they want contract with people and when you complaint them they give you there are many reason coz their business not showing on google like reviews listing etc but actual reason is they are not paying to google and they are charging you coz they said they are on top page of google.
So be careful from True Local Directory

I had one of your customer service representatives contact me at 6:42pm this evening.

He was calling me in regards to my business listing on your directory.

After telling him that I no longer needed the listing because the business hadnt been operating for 6 months, he responded with the phrase, Stop talking s**t to me.
After I repeated what he said, he immediately denied saying this. However he chose to continue the conversation with F**k you, f**k you, a thousand times F**k you.

I have never been more disgusted and insulted before in my life when dealing with any other company. For a company like yours that ultimately controls the reputation of other businesses, how you can employ such people is completely abhorrent.

After such an experience with your staff, any further correspondence that I receive from you in regards to any services, I will consider harassment and will take further action with the ACCC.

My story with True Local was when I called up to make a enquiry about advertising with them back in March. Thinking it was only going to be $90 per month, the package ended up being close to $300 per month. WTF?

So I called up the next 3 days to ask why and wanted to cancel. "Oh sorry mate- you can't, you have signed up for 6 months and there is no cancellation fee"

Yeah right- so I went and spoke to Fair Work and wrote a long email about how dishonest their business was to True Local. Still I got no reply from True Local- almost seems like nobody works there anymore.

However strangely enough their email system that sends out invoices is still working. It always sends out the $300 invoice email to me every month to remind me. Wow something actually works at True Local.

Any business out there NO NOT in any circumstances contacted True Local or any Sensis base services. They are there to take your money- great with sales enquiry and signing people up and little to no after sale service. Clearly a money making business with no results. So many complains about True Local out there.

If you are a business STAY clear of TRUE LOCAL. Do not waste your time and energy. NO Customer service can only email Support We asked to have our listing Removed they refused as we had not ceased trading so they are holding the Company I own to ransom. We get ZERO business from True Local the only calls we ever got were from sales calls when we paid for a listing. When customers put a review on you cannot have it removed even if it is all lies. The Customer can comment as many times as they like each time giving you a 1 Star review TRUE LOCAL does nothing. This is MY business and if I am on a website I feel I have the right to be removed if we are not receiving business from True Local we are not receiving Service from True Local and we cannot even Speak to a Support person At True Local. True Local will take your money and GIVE you NOTHING in return.

I find that true local will not help the small business as im a small business i Hv had one bad review 5 years ago put on my business witch is not true and they are asking me to prove myself as a business witch is Bull$#*! no help at all they Hv the power to remove it and wont after emailing back and forth all the do is copy and paste the last comment pathetic would highly recommend not to use true local no help and dont care on good faith u should Hv remove it

Still have not called back or followed up They Also are frowned upon by their parent company sensis which owns Yellow Pages. True local is not worth it. Spend more time calling them then getting calls from their advertising. They get my address wrong, my listing wrong, cant even speak to the person who signed me up. Sounded pretty stupid and didnt know about advertising yet is selling it. What happened to sales people knowing something about what they sell?

Contact your bank where the automatic payments are going to True Local and instruct the bank to stop the payments. If that fails then contact the ACCC (for Australia), or its equivalent elsewhere in the world.

Finding that we only had a 1.5 star review we asked our good customers to with genuine reviews based on true experience.
I approached 5 of our good clients and asked for a review to be left to boost our star rating they all obliged, less then 5 days later the positive reviews had been removed.
We sent a legal letter after much back and forth, the response was simply, our positive reviews are fake/ written by the business (This was not the case).
And that the negative reviews are fact, this is not the case. (Without sounding bias).

We have since been contacted to pay true local money in order to boost our position in there marketing/ our online position... This sounds, looks and feel's like a modern-day extortion.

We have been left with nothing, and no way to defend our small business. Thanks "True local" and Sensis... Nothing like kicking the little guy to the curb.