True LocalReviews 90

This company is harmful to small businesses. My dealings with them from 6 years ago, still harming my business to this day. They couldn't care less. In business 14 years, 6 years ago, I received a malicious review on True Local site. It was full of lies and contradictions and I dealt with each and every one of them, explaining I have a "no questions asked replacement/refund policy" and had in fact already refunded the item (which wasn't faulty, just not the same blue as on her computer (online site.) Never had another bad review on this or any other site in 14 years. At the time I asked them to retract this malicious review but they would not, despite my reply which discounted every accusation. 6 years later, I requested a retraction again - what good could come of that one bad review after 7 years and after 14 years in business? No, they would not. Do they exist solely to damage good businesses? Seems so. Avoid like the plague.

Rejected two of my negative reviews. I provided facts and evidence of my very 1st hand experience. I went over the guidelines and was in breach of none of them. This to me suggests that this site doesn't have the customer in mind at all, and is protecting
Business's at the customers expense. Can't trust positive reviews if that's all it allows

True Local could potentially be a beneficial resource for users looking to support local businesses, but it falls short due to an unintuitive interface, inefficient search functionality, untrustworthy review system, and subpar customer service. It's disappointing to have had such a negative experience with a platform that has so much potential. I sincerely hope that they will take feedback like this into account and make necessary improvements. AND REMOVE MY LISTING which I did not place in the first instance.
They gather information from other sites some of which are outdated and incorrect and formulate an ad on their site.

I contacted them to cancel my listing as I closed the business 5 years ago. I've never advertised with them. They replied that they can't identify that I am the business owner. All they have to do is ring the number they have listed. So basically they are listing a business that doesn't operate anymore.

Truelocal infringes on business online presence by defacement, falsification, or removal of registered trademark but not limited to other IP rights, or its false use elsewhere without the sole proprietor's explicit consent. Truelocal's alleged purpose is to gain commercial advantages such as commercial competitive edge & revenue profits. Truelocal gives the impression of collaborating or networking with unlisted Truelocal businesses or individuals. Truelocal will allegedly override & impersonate by uploading to unrelated Truelocal businesses or individuals' Google Search -Images & Videos. These infringements are carried out with the intent to maximise Truelocal SEO ranking in local search results. Truelocal knows about its wrongdoing, but it will blame its current clients. Truelocal acts in bad faith conduct.

They allow deformation reviews to stay on someone's profile despite them being over five years old and from un-reputable sources. They update your business details themselves, so no matter what you do you are always marked with their unprofessionalism. They are not about helping businesses. Read the fine print before signing up to them.

Business' I've owned and worked at are listed even though they haven't existed for up to 15 years or more

True Local take it upon themselves to edit business information, discredit businesses, display incorrect information and then ignore business owner requests. As business listings are a free aspect, anyone wanting to dispute them has a hard time disputing this under the Competition and Consumer Act 2010, as there is no service being purchased. They can do and say what they like. The business owner has no voice.

I have been a long term client of true local for over 7 years. The advertising campaigns did not succeed as expected regardless you how true local tried to assist in the early days before it was sold to Yellow Pages.

Since the merger my business account specialist never called to catch up and see how your advertisement is working along even after contacting them they where no help

I continued the pay the just under $300 per month for an advertisement that did not work and continually updated the add with new photos and done exactly what the previous business specialist recommended to achieve maximum results even gave me 1300 number to monitor how many calls actually came from the advertisement

I can say I didn't get any response from the true local advertising for years and I was on the TOP advertising package (top of the page priority banner)

I decided to cancel my service and completed the entire paper work process and received a confirmation email stating that the service will be canceled in 30 days

90 days later True Local Finance department is still deducting my account the full service fee
The last invoice 60 days ago was $50 but they had deducted the full amount and still are deducting from my account.

I have contacted true local about this matter numerous times as they advise me every time it will be sorted but once the following month comes they help themselves to the fee again without even advertising my add anymore

Save yourselves from this Thieving Company

A pointless site if you're looking for a balanced and fair review of a business. True Local simply only publish good reviews and reject negative reviews without entering into any discussion why. They simply reject any review which talks negatively of a business which they promote on their site. If you then try to republish your review, even if it's edited, True Local stops you from publishing it with a constant error message stating "you cannot review the same business within a 24 hour period" this is even if you haven't written a review for this business for a week.
This makes their whole review policy pointless as you are never being given a true overview of a business, just being shown any positive feedback from consumers.

True Local will basically let anyone comment about anything even when it has absolutely nothing to do with your business. Their customer service is terrible with absolutely no respect for the businesses that they pretend to represent on their site.

There is no way you can respond to these types of comments even after typing an honest reply. As soon as you click on respond the site says it's invalid. The original comment is apparently valid no matter how malicious it may be.

You can not remove your business listing either unless you somehow prove to True Local that your business is no longer operating unlike other sites like this one.

So beware before you list any business on True Local, my advice is to look elsewhere and check the fine print first.