True LocalReviews 90

Dodgy company since bought out do not sign up to true local they are not what they used to be.
I was a customer for 10 years paid true local over $25,000 they didn't Evan ask why I was leaving just wanted to charge me for another month I'm so disappointed and they also don't remove fake reviews anymore so what's the point? I had 35 5 star review and 1 fake negative review, I reported it 4 times they just put it back up without Evan assessing it or discussing with me never again

We posted an evidence based factual review of a very dodgy landscaping contractor (Cropper Brothers landscaping in Queensland) who over charged, harassed, bullied (and is still harassing and bullying) plus did a really poor job. We did this to let other people know not to deal with them and about the issues we had faced with this company.
True local approved our review then within an hour the contractor put up blatantly obvious bogus positive reviews (one was so badly written and said it was from a neighbour who hadn't had any work done but thought they were great guys) and then our review was removed.
How is the a fair representation of the quality and service of an business!

Signed up for a 6 month contract to advertise our business. Did not receive one phone call from anyone looking for our (trade) services. When I tried to cancel the advertising from the end of the contract I was told to ring back a couple of weeks later as they couldn't action the cancellation until then! What the? When I rang back I had apparently missed the deadline to cancel and have been billed an additional month, plus a pro rata half month. Again, huh? This company is dodgy. Run, don't walk away from advertising with them. They only got one star because I couldn't give them none or even a minus rating.

My Trades Business has grown over the last few years, and has branched of into two fields both business names operate legally under the same ABN however True Local does not acknowledge this, unfortunately I cannot offer customers the complete service of what the business extends itself too, under true local one business only rule means I cannot target and advertise to customers both areas of my trade whilst operating under the same ABN & its field. I would like to give true local a positive review but its bad practices are choking my business.

I have a number of negative reviews from fraudulent customers who have never purchased from our online store (our only trading area). I have requested these be removed to which they will not. Absolutely no way of them knowing who has and hasn't actually interacted with your business or in fact purchased anything!

Lately been working hard to try to encourage customers to leave positive reviews through the site and a number have taken the time to do so. Received all the emails 'there is a review waiting for you'. All really positive but now are unavailable and been removed.

I have learnt that even if businesses have bad reviews, this is not at all a deciding factor on whether I purchase or not because more than likely they are like me, a small family business with extremely jealous competitors. Please give businesses the benefit of the doubt.

Businesses like these can completely destroy a small business :(

Submitted a bad review about a company and they won't post it. They cut and paste all the reason why they didn't post covering off all sorts of bogus excuses like it can't be a food poisoning claim when I was reviewing a courier company.

They are jsut as bad as the companies that are being reviewed. They'll hide behind their postive touch feely responses but in fact completely useless.

If they don't post honest reviews then they are dishonest themselves.

Let's face it if you've gone to the trouble of writing a review your pretty passionate about the bad experience you just received and you almost certainly paid for it as well. In my case the courier company has thousands of bad reviews on another site but amazingly True Local come up with a bogus excuse. Dodgy stay away

I cannot get through to Truelocal via telephone or email, so I am trying this avenue...

Truelocal - can you please;
REMOVE my profile entirely
EDIT/REMOVE any reviews by myself
Your reference; TICKET ID *******, *******,*******,2339.

All attempts to get Truelocal to action my requests have failed. Truelocal, please attend urgently. I also attempted to call you 1800 029 010 number@ 11:31am 26. 3. 19 but only got a recorded message asking me to leave my contact number (which I did and have not received a response).
Your reference; TICKET ID *******, *******,*******,2339.

UPDATE: Received a phone call from S... D... TrueLocal Acccounts receivable 12:29pm 27. 3. 10 (02 9228 7011) who advised she could not/would not help me in any way, she was very sorry, and I had to continue putting my requests in writing only (and that they were "busy" but would get back to me as they were a great team).

I just want to be removed from Truelocal algother... no profile/no reviews.

I had a mildly negative impression of a steam cleaner and posted an honest review of my experience. (Essentially, the steam cleaner in question tried to get to pay extra for using detergent on the carpet. When I declined, he agreed to steam clean the carpets at the price we agreed and said he'd spray the carpets anyway. The carpets ended up clean, but overly wet which can cause damage in some cases.)

My review was rejected because I allegedly broke one of their guidelines, which they listed. I replied to support asking for clarification because as far as I could tell I didn't break any of them. In my reply, I listed all of the guidelines and explained why I had met them:

"Hi, could you give more specific reasons why my review was declined? It was
1/ based off a true experience. I have the receipt and I can scan it in and email it.
2/ isn't offensive
3/ is based on first hand experience
4/ doesn't contain swear words
5/ doesn't contain any identifiable information
6/ is written by a person who engaged the services of a business
7/ is solely based on specific experiences with the business
8/ is written in lucid English
9/ is not in contempt of a court
10/ does not make any claims of illegal activity or related to medical malpractice
11/ is entirely original

So... why was it redacted? Honestly, if that review was not approved, then it makes me doubt the authenticity the reviews on true local as being overly santisied"

They wrote back saying only that my review broke "one of the guidelines" and directed me to a link which listed them, without clarifying which guideline they thought I had broken.

They replied,

"Yes, we can appreciate that you highlighted the guidelines to determine which you had not met. Please read over them carefully. Your review has not met True Local guidelines and will not be published by the moderation team."

Which is, frankly, obnoxious and unhelpful. As it stands, I firmly believe the only reason they deleted my review was because it was negative which is why they were unable to give a more concrete response.

Accordingly, I think TrueLocal reviews are heavily biased to the point of being utterly unreliable and I urge others to also boycott their website.

Horrible bad website, fake reviews. This craphole of a website has make false "reviews" about businesses i've ACTUALLY been to

Signed up 3 months ago for a 6 month contract. In the 3 months our business has been listed we have received 15 views and supposedly 4 'leads' (a click for our mobile number), but NOT ONE CALL. Cost = $366.30 for ZERO RETURN. 3 months to go and can't wait to cancel contract. I have never seen any advertising by True Local for their product. What a way to make money - set up an 'advertising' business, don't promote it, rake in the money.
Save your money, use someone else that is more reputable and supportive of your business, and that promotes theirs. Only gave 1 star because I couldn't get review published without it.

We have a few negative reviews on True Local, most of them completely inaccurate as they state fees which we don't have, and how our service has failed them in timeframes that we don't work to, and our Terms of Service are somehow on there and 3 years out of date.

The latest review calling us a Scam is completely unverified and hurting our business.

We have been told if we pay we can have the reviews removed; to me this is the real scam!

These guys only seem to publish positive reviews of businesses. They have a huge list of supposed 'guidelines', which basically amounts to "we don't publish it if it seems against the business". You might sneak a few it was great but xyx things through, but they won't let you actually say how terrible a business is. A complete hoax of a review site.

EDIT: response to their message below. I did in fact rewrite the review to be in line with the guidelines, completely and utterly in line with them in every respect. They then started arbitrarily claiming I had not actually been to the shop and was not posting about a genuine experience. Then they invoked a legal principal which applies to the banking sector thinking I wouldn't know what it was, claiming I was breaking that legal principal. When I pointed out that they were not using the legal principal correctly they said they "would get back to me" then did nothing. Total hoax of a site. Don't believe any review posted there.

True Local truly are a horrible service. One disgruntled person i dealt with had a miscommunication with me and he left a fake and degrading review about me and my Business. Both the reviewer and myself have made at least five requests for the review to be deleted. I had the comment flagged, i had sent images showing the reviewer with the same name admit to faking it and the reviewer himself has admitted to his decietful review and himself requested his review be deleted. True Local came back to me with a copy paste email saying "not everyone can be happy". What on earth is this? What a horrible service that allows trolls and gives people the power of anonyminity to try to destroy a business that has done NO WRONG.