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True Local Reviews Summary
True Local has a rating of 1.3 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with True Local most frequently mention customer service, small business and star rating. True Local ranks 103rd among Local Reviews sites.
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I've tried to remove my business listing as I sold my business 3 months ago and the name and owner have now changed.
They keep refusing to remove the listing!
It's not your business - it's mine so why won't they close the listing? It's just giving false information to it's customers about real businesses that are not actually open and trading anymore. Stupid policies from this company.
They only publish positive reviews as they get an cut from the businesses that have good reviews.
True Local is a TERRIBLE UNETHICAL business, that should not be allowed to run.
Hi Greg,
We greatly value all genuine experiences, both positive and negative, However, reviews are declined as they don’t meet True Local’s guidelines.
To view our review & comment guidelines, please click here: http://www.truelocal.com.au/cms/review-guidelines/
True Local are unable to edit and republish reviews. However, you are more than welcome to revise your review and post it again on their business listing.
This on line unethical advertiser have a bunch of arrogant people working for them who are self opinionated and make decisions on their customers behalf rather than communicating with customers first. Be warned.
Hello Matt,
We are sorry you have been subjected to such a frustrating series of events.
At True Local, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
If you wish to send us an email to [email protected], our team will be more than happy to look into this further for you.
True Local is a TERRIBLE UNETHICAL business, that should not be allowed to run. They refused to post an excellent review that I gave to a local business, and told me to read the guidelines. I read the guidelines and I had NOT breached a single one of them. And why don't TRUE LOCAL offer an easy google map review system like any other business? I bet they allow negative reviews that are not vetted properly and destroy local businesses. UNETHICAL - It's been weeks and I haven't received a proper explanation
One of my "reviews" was ultra positive about a business I have never used and the comment made before I even "signed up". My date of joining was changed by five years. One of my reviews was taken down (it was negative) as soon as I reported another review of the same business that was obviously fake. In short, there is nothing you can trust on this website.
In simple terms they have a mechanism where if a owner of a company adds content to your business name in true local, True locals mechanism of revenue generation jumps on this as an active company and adds bogus, bad reviews so you contact them, then they charge you to get them cleaned. They resist organic good reviews of non paying listings. I have had to sort this out many times to help clients that got caught
They stimulate negative reviews to get clicks; they are not interested in true reviews.
They are owned by sensis; due to the downturn of yellow pages they stimulates the same bad business tactics
They have a report option, with no capability to back your reporting and then do nothing. People can create accounts and make false claims and true local do not look at the facts, they just state that False and defamatory claims are within guidelines. Then after placing your business on their without your permission refuse to remove it because there is no law that states they have too.
Submitted a negative review for a Company who is advertised on True Local. Some weeks later I had a email request from TRUE LOCAL asking for proof of the transaction, Invoice, Quote, Receipt's and bank statements. I forwarded them personal payment receipt and invoice as proof of the transaction. Suddenly review has been removed? This must be a paid site for Companies and only positive reviews are accepted. I resubmitted review and have received another email telling me it has been withdrawn as I have product name in review, the product supplied by the PLUMBER. I have submitted again. I have called TRU LOCAL 3 times and the person to speak to is always OUT.
Stole $100 from me via direct debit and they lied about it for about 6 months until I asked fair trading for help. Truelocal's response was to just give the money back. They refused to let me cancel the contract early and billed me for six months even though they had clearly broken the contract by engaging in fraudulent behaviour. I will take this review down if I receive a refund
I tried to warn people of a online scam but true local wouldn't publish it as it was apparently outside their guidelines? Pathetic review system that no one really uses.
True local - Terrible system of moderating reviews, very inconsistent. Not helpful for small businesses, for which this site is geared. Communication very slow if you do need assistance and if they do make contact the support people are lethargic and unhelpful. The paid advertising is useless. My advice - just stick with Google and Facebook.
I have purchased an ad for my business to them. It was a 6 months contract. After 5 months, I even not received one call form any customer. I called them and they said your page had 2 visitors per day! I refuse to pay the last month fee but they debit my account like pirates.
Don't waste your money/time on similar directories like this.
I agree other reviews True Local they declined review which has been approved on several other sources, absolutely rediculous whatever guideline they have. As others, I will not use True Local forever. They protect business who do not offer proper service.
I recently had a bad experience with a company - and upon writing an honest outline of my experience it got declined with no further specific explanations as to why. If you don't want to publish the truth however bad it might be what's the point of reviwing anything anyway?
No matter who lies to mislead the public against an honest business TRU-LOCAL wrongfully allow it stay Published, even After you offer proof of your innocence, TRU- LOCAL will refuse to follow it up on your behalf, because of their small mindedness, and arrogance.
Lift your game truelocal.com.au. My business got a 2.8 star rating after one person wrote multiple bad reviews stemming from the ONE incident. She was angry when she came in and was angry when she created multiple accounts
I listed my company for advertising at their website and the account manager Duggan, Wesley disappeared after setting the direct debit and WITHOUT making my page on their site. After i send multiple emails and phone calls they set it up but the page was no where to be found on their website in my chosen suburbs and they kept giving me stupid excuses everytime. Than i got a new account manager who made all the promises in the world but yielded no results.
Even after cancellation they keep coming up with charges from the past that were never known to me. They quoted me $165 a month and set up a direct debit for the same amount but after cancellation they said you owe us $77 a month extra for each month!
Useless people! Stay away.
Wrote a review regarding a local lawn mower company on Bribie Island which did not paint the company in a good light at all. True Local decided not to print my review even though there were no profanities, no untruths, no racist/sexist or homophobic remarks contained in the review. What is the point of having a TRUE local review if you can't tell the truth as it pertains to your experience!
They allow unidentified people to give your business a review, so hence if given a 1 star you cant question why, it could be your competition for all you know... they claim "true honest reviews" however they wont reveal the person behind the review... True local does not even rate compared to other search sites... their standards and communication is lacking, they dont even provide a phone number for their services... As with other reviewers here I would like to see Truelocal banned from google... at least the likes of Facebook business reviews shows the persons details when reviewing... to hide behind a truelocal review without evidence or exposure to who you are shows lack of credibility... such practice should be against the law... they are hard to deal with and way unfair. Stay away as best you can... however as a business owner I asked them to remove my business from their listing, they refused... nothing true about these reviews... gives vindictive business's a chance to belittle your name... we have 5 stars every where else, 1 star at Truelocal due to no credibility of reviewers...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dani,
We are sorry you have been subjected to such a frustrating series of events.
True Local only removes listings once we can verify the business has ceased trading
If you can please send us supporting documentation to confirm your business has ceased trading to '[email protected]', we'll be able to look into this further for you.
Thank you.