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Trivago Reviews Summary
Trivago has a rating of 2.1 stars from 323 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trivago most frequently mention credit card, customer service and next day. Trivago ranks 133rd among Travel Search Engine sites.
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Trivago has NO phone to reach them. You are at their mercy with no recourse to change anything without shelling out money! They take 20% if you cancel within a week and they and their subsidiary travel site, Hoteling, is truly TERRIBLE and I NEVER plan to use them again. For me, a site and customer service from Hell!
Kabala
Trivago offers no way to read all the real reviews of hotels. They say they aggregate the review rankings from around the web, and they show a few positive reviews, but it is usually not possible to find any negative reviews. For a hotel that has 2,000+ reviews, they allow you to read about 10, all positive. Moreover, clearly posted on their site is an invitation to hotel owners to contact them to learn "tips and tricks" to raise their ranking on the Trivago site. Can we trust a site that openly offers hotel owners ways to game their own system? Stick with TripAdvisor, which plays no such games and allows all reviews to be read.
Its great once you've found a hotel already but its not the best to search for a new place. It does the job it says it will do.
The worst travel site EVER. No service if you have a problem. You don't exist. From now on I will use my tried and true, Kayak.
Horrible, Horrible, Horrible. Once they have your credit card you are screwed.
Dear Sheree,
As a hotel search and not a booking site, trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way. In order to make any changes, cancel, or confirm your current reservation, you will need to contact the booking site which you used.
On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking. We do not have any of your personal or payment details.
We do provide user support. You will find that info in the 'support center' of our website - http://company.trivago.com/support/
If you are unable to resolve your booking issue with your booking site then please get in touch with our user support team directly at [email protected]. They will do their utmost to assist you with your issue with the booking site.
Kind regards,
Trivago user support.
Booked a room in Las Vegas, montecarlo, used my credit card, tried to cancel with plenty of time, the system would not allowed to cancel, they kept my money, it is not fair. Help me.
Dear Wendy,
Please note, as a hotel search/price comparison website, trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.
However, please get in touch with our user support team immediately at [email protected]. They will do their utmost to assist you in finding a solution with the booking site you made your reservation with.
We would like to clarify a couple of things in response to your comments. Please note that on trivago, users can search and compare different hotels and prices. We pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to ‘view deal’ from trivago, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking.
We look forward to hearing from you directly with all relevant booking details.
Kind regards,
Trivago user support.
I had booked a flight from Madison, Wi to Seattle, Wa in September. Plan was to leave Madison on Dec. 22nd and be with my daughter and grandchildren in Seattle for Christmas. I received a confirmation email from Orbitz on Sunday Dec. 20,2015, confirming the flight. So, I showed up at the airport on Dec. 22,2015, and was told I no longer had a flight. American Airlines told me that Orbitz had switched me to United. The United flight had left sometime around 8 AM and there were no more flights. United told me that Orbitz had canceled me on the flight. Subsequently, I spent about 3.5 hours on the phone with Orbitz, crouched in a bent position because there was no where to sit, trying to find a way to get to Seattle. Orbitz just continued to blame ME for my not having a flight, saying they had emailed me in October telling me my flight had been changed. Wrong. Orbitz emailed me in October telling me my flight on American had been moved from 1:30 PM to 12; 30 PM on Dec. 22nd. Nothing else. And I have all the emails to prove this. I was devastated that I couldn't get to Seattle for this long-planned-for Christmas celebration. Ultimately, I left the airport with no resolution, just blame of me, went home, and spent the next 2 days attempting to get resolution from Orbitz. Nothing. My sister then joined in attempting to get something from Orbitz. Orbitz just continued to blame me. And, then, they blamed United. Suffice it to say, there has been no resolution. Christmas with my family was ruined. I will NEVER use Orbitz again and I highly recommend no one else use Orbitz again.
Trivago is a hotel price comparison site only. We know everything about hotels but not about flights unfortunately. We have requested that this review be removed.
Booked through them, had appt. At mayo so here for health issues and so reserved on the Sunday before. We show up the Wednesday after and they don't have any reservation for us, and the last straw there is no way of getting a hold of them. The numbers they give you they hang up on you or they say can't leave a message because the box is full. And did send complaint via message at 2 pm Midwest and get a response that customers service is closed. WORST I am with an ILL child! So getting charged twice! Will fight it! Never use this site!
Dear Mary,
Thank you for taking the time to leave a review. We are very sorry to hear that you have been inconvenienced by the booking site you made your reservation with.
Please bear in mind that as a hotel search and not a booking site, trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way. In order to make any complaints, changes, cancel, or confirm a reservation, a user needs to contact the booking site which was used.
On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking.
If you remember the booking site, you made your reservation with, please contact them directly. Alternatively, you can look at your credit card statement to see if the company’s name is displayed next to the charge.
Please let us know if we can be of any further assistance by contacting our user team directly at [email protected]
Kind regards,
I would now like to thank Trivago for their help with my dispute with Hoteling.com I have now received a full refund and am thankful to Trivago for that.
Dear June,
As a hotel search, trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.
On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking.
It seems as though you are currently in contact with Lauren in our user support team and she is doing her utmost to assist you in resolving your issue with your booking with Hoteling. Please continue to provide her with all relevant info so she can do so.
Kind regards,
Trivago user support.
We're talking about Forbes Island on pier 39 in the fisherman's Wharf, San Francisco. The whole experience was magnificent. First, you take a short ferry ride to the restaurant. From the moment you arrive you are treated like royalty. The food was exquisite. It was a four course meal each course was fantastic and the service was phenomenal and her name was Katya. All told a beautiful Birthday experience for my wife.
You see several deals on a hotel click in and they start at double the price! Happens everytime. This site is a waste of time and false
Dear Tanya,
Thank you for getting in touch.
Wea re very surprised to hear that you are having this issue with your hotel search.
Please bear in mind that trivago's American and Canadian platforms show prices per room per night before taxes and fees are included. This may be the explanation for the price difference. We have run several tests, and this proves to be the most recognized and common way for both retail and online products to be displayed within North America. Therefore, we try to remain as localized as possible for our different users.
The majority of our European platforms display prices already including taxes and fees, as this is the norm in these countries.
If you have further inquiries please get in touch with us directly at [email protected]
Kind regards,
Trivago user support.
So a few moments back I just booked a hotel for 3 nights with trivago which reads as St. Mark's but after the booking when I got a mail from travelguru (the site where I was taken to for booking by trivago), I realized that they had booked St. Mark's Inn which is a way cheaper hotel and no wonder why did I get this deal. I am cancelling the booking now and this is not how fool the customers. If you have St. Mark's INN registered with you, you better mention that and not dupe customers for it to be St. Mark's. Really shameful and disappointing
Dear Parisha,
Thank you for taking the time to leave a review.
We are very sorry to hear that you have had this issue with your booking. Please get in touch with our user support team at [email protected] with all relevant information so that they can investigate and resolve your issue.
Please bear in mind that in order to cancel your booking you will need to do so through Travelguru or the booking site that you used to make the booking.
We look forward to hearing from you and getting this issue resolved for you.
Kind regards,
Trivago user support.
Booked hotel in Paris, needed 3 rooms. Site doubled price for 2nd & 3rd room & you don't know that until they have your credit card info.
Called customer service after being on hole for over an hour, basically was told to bad, no cancellation, no refund.
I followed up with hotel and for severl weeks after I made the reservation the hotel had not been contacted by Trivago to hold the rooms.
Got to hotel & cheaper room included breakfast other 2 rooms did not. Hotel made it right & included breakfast.
Will never use Trivago again!
Dear Dianne,
Thank you for taking the time to leave a review and for using trivago as your hotel search.
However, please bear in mind that you cannot make a booking on or through our site as trivago is a hotel search and not a booking site.
On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.
If you have not already contacted the booking site that you made your reservation with then we would urge you to do so. There may be something they can do for you. You can also get in touch with our user support team if you would like further assistance at [email protected].
Kind regards,
Trivago user support.
I was booking a room for the first time with trivago. I need a room for that evening. I figured I would try this company for the first time. I found the site very hard to navigate through. I called the sales representative on the phone and I told them of my situation. I thought my booking was complete and I completed the transaction. With a rep on the phone from trivago I explained that I never choose a date. Then I noticed that it was 1 week from the date I was actually trying to book. I immediately told the agent that I was currently on the phone with. The agent said sorry but NO refunds. I told the agent who I was on the phone with during the entire transaction of what just happened, but refused to change the date and no refunds. Bottom line I hung up the phone and called Expedia and got my room. Also I am thankful to have Amex because they gave me my money back as a courtesy, because trivago would not. Not even give me a credit for a future stay. I would never use them again and there prices were high on rooms then other sites. All around bad experience with them. I will share my story with any other company rating sites. This was not customer service that I would exspect from any company.
Https :// www.contacthelp. Com/Trivago/phone-number/Customer%20Service *******439. I had to update my review due to "insulting my intelligence". There clearly is a phone number located to contact customer service. That's the number I called to help me through my process. The person I spoke on the phone clearly saw my order and we were communicating back-and-forth. Even then I had a bad result. You use and you lose.
Dear George,
We are afraid that you must be mistaken as trivago does not provide user phone support so you could not have spoken to a trivago 'rep' on the phone. We can only assume that it was the rep of a booking site you used that you spoke to.
Please note, on trivago, users can easily search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking.
If you would like further assistance or want to provide further feedback then please do so by getting in touch with our user support team at [email protected]
Kind regards,
Trivago user support.
Connecting from Mexico, it is impossible to access the Trivago site in English. Dumb, dumb, dumb, dumb!
Dear Lesya,
Thank you for taking the time to leave a review. We are very sorry to hear that you are having this difficulty. However, we feel the ''Dumb, dumb, dumb, dumb!'' is a tad harsh and hurts our feelings!
The reason you are experiencing this issue is because your IP address is in Mexico so our site defaults to trivago.com.mx. We are currently working on a fix for this so that you can use trivago.com within Mexico.
In the mean time you could use trivago.ca and change the currency to US$ at the bottom of the main page. trivago.com and trivago.ca have the same inventory so you will see the same deals.
I hope this helps and that you will give it a try. It is probably a quicker solution for you rather than learning Spanish.
If you do need further assistance please get in touch with us directly at [email protected] our native English user support speakers will be more than happy to assist you.
Warmest regards,
Trivago user support.
NOT helpful at all. Would tell me the price of a hotel, I would click on it to book, then the price would at LEAST double. The most useless website I've ever wasted my time on.
Dear Ashley,
I am very sorry to hear that you are experiencing difficulties with your hotel search. Since there is always only a certain contingent of offers, what often happens is that the best deals can be out of stock quite quickly. This may not always be updated by the booking site in real time. Please note that we only display prices as given to us by the booking sites.
We apologize for any inconveniences caused and hope that this will not deter you from using trivago in the future. What you can and should expect from trivago is that we will always strive for maximum transparency.
To help you find your ideal hotel for the best price, we are continuously updating the thousands of prices the 250+ booking sites are offering for over 900,000 hotels. As much as we would like to guarantee 100% price consistency at all times, this is unfortunately an impossible feat.
Please let us know if you require any further assistance by getting in touch with our user support team at [email protected]
Kind regards,
Trivago user support.
I like ur site, its really helpful. We had been to Rajasthan in Dec 2014 & I'd done all hotel bookings through your site - Trivago.com. All the hotels were good and it was a perfect trip. After that I've always used ur website for all my hotel bookings. So when we went to Kasauli in October 2015 I again checked your website and did bookings for a hotel called Kasauli Castle. However, I was redirected to the booking site of Kasauli Inn- I thought perhaps they had changed their name and did not recheck. Imagine I checked the reviews, pictures everything for Kasauli Castle and instead got a rude shock when the hotel turned out to be Kasauli Inn. Kasauli Inn was horrible and we had a really bad experience there, the staff there dint help us at all. It was quite a nightmare, but, had ur site not redirected me to their lowest grade hotel, I could have done my bookings at a better hotel. You should check and verify which hotel is actually getting booked and what is your site showing outside. We were thoroughly dejected.
Dear Bhanuja,
Thank you for taking the time to leave a review.
We are extremely sorry to hear of your recent trip to Kasauli. In order for us to assist you fully and investigate this issue please do get in contact with us directly at [email protected]. Our user support team will be more than happy to get to the bottom of this for you and find a solution that you are happy with. Please do provide them with all relevant information - booking confirmation, etc,.
We look forward to hearing from you.
Kind regards,
Trivago user support.
My favorite hotel booking site. Clean interface, easy to use! LOVE IT!
Dear Peter,
Thank you ever so much for your very kind words. We are delighted to hear that you enjoy using trivago to find your ideal hotel at the best price.
We LOVE YOU too!
Warm regards,
Trivago user support.
I stay in Bangalore and wanted to book a hotel for Coorg. So went to Trivago site. Checked a hotel called Manu Residency in Coorg and then when I wanted to book the Hotel it guided me to Travelguru site and once I made payment I was shocked to see the hotel is in Bangalore only and there is no such hotel in Coorg and my entire paid amount is gone as Travelguru Customer support says its nonrefundable. This kind of pathetic service is never expected from these sites. Even I have the screen shot of the technical mistake as well. I uploaded it. The hotel address which shown Coorg doesn't have any branch in coorg.
I will post my review and complaint in every possible site to make people aware of these frauds.
I wanted to give 0 rating but unfortunately I have to give minimum 1 star.
Dear Sandipan,
Thank you for your message and feedback.
We are extremely sorry to hear you have been wrongly redirected from our site. Occasionally we suffer from technical issues that may result in one or two hotels with a wrong or old connection. We are continually working to minimize this risk on a daily basis. However, we do advice all our users to double check if the hotel to which they have been redirected matches their selection from trivago.
It looks as though Maria from our user support team is assisting you with your booking issue and will be providing you will a full reimbursement for the error on our site. Please provide her with all requested information in order for her to do so.
Again we know that this must have been very frustrating for you and we would like to sincerely apologize for this inconvenience. We really hope that this will not deter you from using trivago in the future. What you can and should expect from trivago is that we will always strive for maximum transparency.
Kind regards,
Trivago user support.
Booked a hotel through trivago, took me to hoteling.com. Room was booked, however the dates were wrong. Sent E-mails to hoteling and nothing back, cancelled room, ( $50.00) charge subtracted from the price i paid $122.00. Now, I still have not gotten a refund and still no reponse. If you have a site, you should vet the companies that you are driving your customers to. I know that trivago will plead ignorance as they are a "hotel search engine". Thank you for nothing! BTW, went to priceline and got a better deal on a better room. I will stick with them from now on.
Dear Mike,
Thank you for taking the time to leave a review.
Please note, no bookings can be made on or through trivago. You made your booking with Hoteling.com. Yes, you are correct, trivago is a hotel search/price comparison site. Trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.
Nevertheless, before displaying rates from a booking site on trivago, a background check on the company is always conducted to ensure that their customers have the opportunity find the deals offered on their website. This background check has been completed for Hoteling.com. Trivago does not display deals from any site that does not pass our initial integration check, or where there are any reports that the site is not reliable.
We function as a portal for hotels to advertise themselves, as well as a meta-search for booking sites to display their rates and increase the traffic to their companies. Our main goal is to help people find that particular ideal hotel to fit their needs, then they can book it however they choose.
If you have not already done so then please get in touch with our user support team at [email protected]. They will be more than happy to assist you with your issue and try find a solution with Hoteling.com.
We look forward to hearing from you.
Kind regards,
Trivago user support.
It was a horrible experience. The booking site that trivago transferred me to was a scam, charged me twice, my reservation was not even made. Big thanks to trivago and hoteling.com for ruining my holiday :)
Dear Kate,
Thank you for taking the time to leave a review.
As a hotel search and not a booking site, trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.
Nevertheless, before displaying rates from a booking site on trivago, a background check on the company is always conducted to ensure that their customers have the opportunity find the deals offered on their website. This background check has been completed for Hoteling.com. Trivago does not display deals from any site that does not pass our initial integration check, or where there are any reports that the site is not reliable. No site listed on trivago is a 'scam', all of the booking sites are professional and reputable companies.
As a hotel search, trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid.
If you have not already done so then please get in contact with Hoteling.com directly. You will find the appropriate contact details here - http://www.hoteling.com/ContactUs
If you do need any further help with your booking issue then please get in touch with our user support team at [email protected] with all relevant details. They will do their utmost to assist you.
Kind regards,
Trivago user support.
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Dear Saul,
We are afraid that the claims you have made are incorrect. Trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.
Trivago is a hotel search/comparison site and not a booking site. We keep no records of the transactions made through the booking sites and cannot alter or access your booking in any way. In order to make any changes, cancel, or confirm a reservation, you need to contact the booking site which you used.
Hotels distribute discounted rates to multiple booking sites which are usually under the normal BAR or sell rate which can be booked directly at the hotel. What trivago does is simply displays them all together, in one place, for users to compare and choose from.
Our main purpose is to help users find their ideal hotel. We function as a portal for hotels to advertise themselves, as well as a meta-search for booking sites to display their rates and increase the traffic to their companies. Our main goal is to help people find that particular ideal hotel to fit their needs, then they can book it however they choose. Trivago is not involved in the actual booking process.
As you cannot book on or through trivago, we do not provide phone support. Any booking issues need to be addressed with the company you made your transaction with. If you do have any issue on trivago you can find all the info you need in our 'support center' on our website - http://company.trivago.com/support/
Kind regards,
Trivago user support.