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TripMate Reviews Summary
TripMate has a rating of 1.3 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TripMate most frequently mention travel insurance and customer service. TripMate ranks 1688th among Travel sites.
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Never again will I purchase insurance from these scumbags. After 77 days they have not refunded anything at all. Every single time I call they give you bunch of fake promises that your case has been pushed and you will get your claim processed shortly. Please don't jeopardize your money and remember not to go with TripMate.
. I bought my ticket through them to fly back to the country. I have to change the date to fly back to the United States because I have to spend more days helping the missionary group i am with. Their insurance which is Tripmate told me, I need to have documented military order since I am in the military or documented medical reason in order to change the date. I do not have any of those because it's for a mission trip. I will have to buy another ticket if I want to change the date. I believe that's a rip off. You buy a ticket plus the insurance in case there is a change in the plan. Still, your trip is not covered with tripmate. That is sad. That is a rip off
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alexandra, I'm very sorry to hear about your frustrations. We've sent you a private message to request your claim ID number so we can look into this further. We look forward to resolving this for you asap.