TripMateReviews 62

I would give tripmate less than 1 star if able. I purchased this policy in case of emergency while on vacation - which is what it is for- right? Well- the emergency happened and I needed to get home early (person house sitting/dog sitting disappeared and my dogs would not have survived - literally - locked in a home without food/water for 3 weeks). This is not considered a covered reason because my home had not been "deemed uninhabitable" -wth?!?! I have purchased these insurance plans many times - never again - what a SCAM!

If I were go into detail about my claim and the specifics about how poorly all this is handled, this review would be pages long. So instead, I'll just compile a bullet list of everything you can expect from TripMate.
The templates on the website are so poorly designed they are barely usable.
They let you fill the forms out "online" only to make you print them to sign them, then scan them back in and e-mail them. Extremely inefficient.
They will lose your documentation including your bank and credit card info. Or at least, that's what I assumed happened because I was asked 4 months later to send the exact same digital file I already sent, and was not provided an explanation as to why even when I asked directly.
Expect to have to call the customer service line ALOT. I called 14 times across 5 months.
When you call the customer service line the representative will tell you your claim is "being processed" (no $#*!…). They have no way of actually doing anything or finding out information.
If someone sends an email to have your claim "expedited," nothing actually happens.
There is no manager available to speak with you.
If you say you will hold until there is a manager available, the rep will say they're not allowed to do that (this happened multiple times).
If your conversation gets heated, suddenly a manager will be available.
The supervisor will assure you he will look into it personally, and that you can call later and ask for him specifically.
He will refuse to speak to you when you call and ask for him specifically.
Phone calls will not be returned in the timeframe discussed.
The manager who promised to call you back personally will make a rep you talked to 4 phone calls ago make the call.
When they finally send a check, it will be for half the amount you tried to claim.
They will not send a paper check to your physical address even though you discussed it specifically with two separate representatives.
I wish I had anything good to say about TripMate but I really don't. I will never be purchasing a plan from them again. Lesson learned.

Student universe uses tripmate for their insurance policies and they're a complete scam. If you look up reviews of tripmate, you will see 1 star across the board. I had leave revoked in the military and had to cancel my trip. 5 months later I am still trying to get my $900 back from this scam. Extremely disappointed in Student Universe for using such a terrible refund company with such a bad reputation. The customer experience is beyond terrible.

We elected to purchase travel insurance for a Viking cruise in July 2022 and purchased a travel protection plan via Viking through Trip Mate. Because of travel delays we missed three plus days of the voyage and were charged for a hotel room in Istanbul (booked but not cancelled in time by Viking) to the tune of about $279. Total refund for the trip seems to come to $320 ($160 for each of us) for the travel delay with no payment for the hotel room. Their forms are complicated and unclear. They stated that their goal was to have the claim completed in a month. We had to call them two months after we filed the claim. Avoid this company.

When people buy travel insurance, they purchase it for the days they travel. If you an airline loses your bags, during this time, YOU ARE NOT COVERED BY TRIP MATE, if you incur the expenses after your travel dates. For instance, my bags were lost during my coverage travel dates, but I needed clothes and medication due to my lost bags, after the date I thought my travel was supposed to end. In essence you need to EXTEND your coverage a few more days so you can replace your items. TripMate takes advantage of people thinking they are covered for their travel dates, when an incident takes place, rather than after the travel date when you need to buy lost stuff.

Here's the exact wording from TripMate: Our records show that you purchased your policy on July 10,2022 and elected the start and end dates ofJuly 11,2022 to July 13,2022. Therefore, your effective dates of coverage for Baggage Delay is July 11,2022 – July 13,2022. As the information on your claim form shows that your baggage was delayed duringa flight on July 12,2022, and your expenses were incurred between July 14,2022 – July 22,2022, we are unable to consider these covered baggage delay expenses. Additionally, the plan only provides coverage for baggage delay En Route to your Destination only. As the baggage delay was during your return home and the delivery confirmation provided shows the delivery of your baggage to your home, we are unable to consider this a covered baggage delay in any case. Consequently, we must respectfully decline your request for reimbursement.

My mother and I were set to travel and because of my health condition we had to cancel. I needed to send a ridiculous amount of info about my condition and a full page doctors note which cost me $50.00. They approved the refund in April of 2022. It's now September and after many phone calls and emails we are no closer to getting our money back. Viking river cruises uses this shady company. Shame on them.

Do not waste your money with TripMate. So hard to get through to customer service. They will only talk to you after you file a claim. We missed our flight because our luggages were delayed to our connecting flight. I had filed over 40 plus documents proving our delay along with accrued expenses and they said the insurance doesn't cover for delayed luggages. So wtf did the insurance cover then? Basically, nothing. They only know how to take your money but when it's time to reimbursed they name all kinds of excuses to not pay your claims. Oh, it's because there's a limit on delays, etc. A delayed is delayed. So what's the point of buying travel insurance? No point exactly!

So disappointing that Trip Mate is still in operation! How has an agency or official with power not shut them down yet? My story is exactly like all these other reviews so I'll spare the details. Just here to officially join the 1 star reviewer club and suggest to anyone considering purchasing a policy from Trip Mate to take your money and throw it out the window instead. Still a loss but better odds that someone in need finds it instead of handing it over to thieves.

Please don't use this company. Been waiting on refund since April 9,2022. On June 10,2022 was told I would have my refund of over 1500. 00 by July 22,2022. Today told not going to happen. Sue if I wanted to. I am going to contact the Missouri Attorney General 's Office in the morning and the Missouri tv station as well as local tv and radio stations in my area and the area of my family and friends.

This company is the worse I have ever dealt with. I bought trip insurance and paid 800 dollars which is extremely pricey for trip insurance. I filed a claim over 2 months ago and they have done nothing. They will not call me back. All they say is that it will be handled. If I could give it 0 stars I would. STAY AWAY FROM THEM.

Update: I called in today to check on the status of the Checks that were supposed to be issued. This was check process was supposed to be escalated. As of now no update. I asked for a Supervisor to call me told it could be up to 72 hours. I emailed them and got an auto responder. TripMate continues to disappoint. This last agent was rude and took a tone when I questioned the Supervisor timing. This whole experience continues to disappoint me. At one point someone from TripMate took my phone number off and replaced it with all 5's which prevents anyone from calling out. This continues to be an issue. At some point maybe I need to file a complaint with ODI.

Update: Still in Limbo with this claim. It is past their 30 days and nothing.

I have been on the phone with TripMate. I have asked for a Supervisor 5 times. No one will call. Their 30 day processing time is up tomorrow. They cannot answer questions what so ever.

I have been dealing with Tripmate since March 24th 2022 seeking a refund from a cancelation of a high school band trip to Disney. We have submitted all the necessary forms and medical documents required by tripmate. I have emailed several times and I receive a response that they are working on the claim. They have had ample time to refund our money. They are not a reliable company, and try to find any loophole to deny our claim. The claim was submitted well before the trip date in April. 2022. I am very disappointed with their service, and I would give them a zero if I could.

I was on a plane for 15 mins and was asked to get off due to number of flights in the air. We were told 1hr and 30 min wait. In 25 mins I received a text that my flight had boarded and left. I tried to get another flight but none available. While at the Delta desk my passport went missing and has not been recovered. I spoke with a Tripmate agent today and was told that I would receive nothing because Passports are not covered and only a slim chance of any refund for the flight leaving without a boarding call. All I can say is 1500. 00 gone. I should have read the reviews for the whole trip. DEVESTATED! PLEASE READ THE SMALL PRINT. I am not rich and have no way of recovering my money.

They have allegedly approved our claim from January. It's May, and we still don't have our check. They claimed they cut it on the 22nd of April. Then they claimed they hold checks for 10 days. Then they claim it will be sent by May 13th. Total runaround because they apparently have no intention of paying the claim. Total scam company.

Purchased travel insurance with tripmate last year for trip to Atlanta. The trip was scheduled for Thanksgiving, canceled because members of my family had Covid. Tripmate is asking for test results from Doctors. It's been a nightmare trying to get $432 back. HORRIBLE COMPANY TRIPMATE SHOULD BE SHUT DOWN SCAM! STAY AWAY

I know how this company stays in business?! Simply takes money and doesn't pay anyone. It got to be a law to put them out of business. Maybe insurance commissioner? Let's see what my attorney can to about that!?

My wife and I were scheduled for a river trip with Viking.
Trip Mate was the Trip Insurance I remember being directed
To. Just a few days prior to our departure I came down with
Double Sciatica and was confined to bed for over a month with
A couple of months additional recuperation.
I completed the Claim requirements while in bed, getting letters
From two doctors confirming my affliction and inability to take
The trip.
I have contacted the company numerous times. One time they said
Checks had been mailed. Having not received any checks, I suggested
They have the accounting department confirm the checks had not
Cleared the bank. They claim they have stopped payment but the first
Company representative I talked to today, could find no records
That took place. She seemed demoralized. I suggested she look up the
Company on the internet and put the word "fraudulent" after Trip Mate.
After at least seven phone calls, the latest, number two today, a few minutes ago which went dead while I was on hold, I now understand these representatives I have been talking to, seem to have no meaningful communications with the management of the company. They are only there to get a paycheck and listen to customer complaints. A very rewarding job. I feel sorry for them.
I have over $16,000 at stake here! I do not intend to play nice anymore!

You need to give at least one star to review anything--so! Very unpleasant experience. My loss was small, but reading reviews of others experiences made me furious. I am in correspondence with the Office of the Attorney General of the State of Missouri (TM headquartered there). The AG is receiving the same sort of gobbely-gook responses we all did. I urge you to make contact with their office also. Maybe a widespread, large volume of complaints would be taken seriously.