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TripFactory Reviews Summary
The reviews for the company reveal a polarized reputation, with a mix of positive and negative sentiments. On one hand, some customers appreciate the well-organized trips, effective communication, and accommodating service, highlighting successful experiences on multiple occasions. Conversely, a significant number of reviews express frustration over poor customer service, unresponsive staff, and mismanagement of travel arrangements, leading to negative travel experiences. Common complaints include lack of follow-up after payment, rude behavior from employees, and issues with bookings and refunds. Overall, while the company has a loyal customer base, it faces serious challenges in consistency and reliability.
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Everything went as per the plan... thank u so much... looking forward to have more trips in future
Excellent package provided by tripfactory and well arranged from the start to end of our trip. Well connected with local providers and well maintained guides and drivers.
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
There all staff are guided well. Support also well. Any time proper responce and support. I fully enjoyed.
Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review.
Thank you once again for your valuable feedback. We look forward to serving you again!
We took package for 5N6D to Dubai with Trip factory in the month Jan, 2020 & we were happy with there plan & support. Everything was going good as per schedule plan, the twist came in the last moment when we are checking out from Dubai airport & that was flight cancellation news & we didn't get any prior notice from trip factory in advance. We have cross checked with indigo airlines for reason of cancellation & it was due to bad weather at Dubai flying zone & also they said that we have communicated to all the passengers of boarding from Dubai fight to Hyderabad on day prior to our departure. Since our booking was done by trip factory & for the same they got e-mail from indigao airlines. In-spite of knowing about the information or message they didn't even bother to message or notified us. When we asked to trip factory about this & response was completely disaster. No support & arrangements were done for that day 13th Jan. We took a separate flight on the night with additional cost of 80K & for the same we asked compensation for our journey & they turned up with Rs 2000 voucher which made us completely unpredictable & irresponsible travel firm. I request to you all make sure & check before you do any kind of booking or selecting any package from trip factory. It was really pathetic experience on their support & commitment.
Dear Sir,
Please can you share the TFN details. So that we can get back to you and resolve your problem.
Totally recommended. They have thought of the process: where you set off, the type of journey you wish to go on, the cities. They use a very good algorithm on their website. Do check'em out.
Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
I found the service and response of this travel agency to be excellent. Easily 5-stars. My messages in telegram group which was made by them were promptly responded to, and everyone showed up when they were supposed to. The cost they charged also seemed like very good to services given by
Tripfactory.
Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
Trip factory organized the Thailand trip for us and it was very well organized. They understood the requirement well and customized our trip as per our needs and with the budget! They were very flexible accommodated the changes requested on-spot. The tech support, the drivers and everyone involved were very professional.
Thanks to Jyothi for organizing this trip considering all our requirements.
Regards,
Pallavi
Dear Sir/Madam,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
Trip to Andamans was to be a great one as promised by this company executives.
But on landing in Havelock, the true colors of this company were exposed. Very much disappointed and will not recommend this unprofessional company to anyone.
Dear Mr. Udaya,
We are sorry to hear you have had this experience with us.
Please help us with your Trip Reference number, so that we can get to the bottom of this. Our senior management team will reach out to you to help resolve at the earliest.
We strive towards maintaining the highest quality standards for our customers.
Warm Regards,
Clinton Thomas - Team TripFactory
Bunch of our friends planned this trip and initially we had no clue as to how to proceed. We did some googling and came up with list of places. But booking them online was a complete mess. Tripfactory just did the job for us. Starting from picking us from the airport to dropping us back, all the transits during the entire stay and local bookings were neatly managed. We stayed for 5 days and we never needed to even speak a word to our taxis coz they were present on Time and were aware of our plans. Highly recommend
Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
I travelled to Dubai which was a well organized trip by TripFactory. They arranged everything properly. I got the Visa on time. Their itinerary team also supported so well in changing the itinerary as per my requirements. Even they manage to change the itinerary during the trip as I wanted to do so. Also their 24x7 telegram support team did an outstanding job. They were always ready to reply my queries and always helped me. I'm really surprised to see that how much dedicated their staffs are to their work. Their staffs are too friendly. The hotel they arranged was awesome. They arranged the transport services time to time. I really enjoyed the whole journey. I'm super happy with their overall services and will definitely contact them for my next trips. Thank you TripFactory for your outstanding services.
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
The trip was very well coordinated. All the drop and pick up to hotel bookings were perfect.
Never did we feel the need to call anyone regarding the schedule or any bookings.
Keep up the good work.
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
I visited Singapore with my husband n toddler in dec 2019, trip factory team made all arrangements for the trip. I face no issues in the trip and all arrangements were delivered as promised by the team. Thanks for making my holiday great
Dear Sir/Madam,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
They were super quick and professional. I would definitely recommend them.
Thanks everyone. Good services to be continue...
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
They manage very bad i booked for executive but they only give me standard room and charge me for executive rooms
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
Trip factory did a great job in chalking out a memorable Thailand vacation for me. Each and every aspect of the trip was planned meticulously by a travel expert. They also have an amazing telegram support group that gave us round the clock support during the trip. I'll definitely choose trip factory for my next vacation.
Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your review and suggestions:
Review: it was a excellent trip organised by very good staaf i highly appreciate their service, coordination and execution
Hotel was very good with centrally accessible to all location with courteous staff and very big rooms also breakfast was was great
I honestly advice others to for trip factory as organiser for their tour as they are very good at executing it
Thank you
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
Thank you everybody reached Mumbai safely. Trip was great. Had lot of fun. Really management was perfect. Next time new destination. Special thanks to Neha Rana our trip assistant for best management.
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
Will have to come once again... comming soon... the trip was well managed and we received full cooperation from all the team guys. Very glad for the effort which everybody made for making my trip awesome... soon I will plan the next trip with this team only. Once again thanx to everyone..
Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We really enjoyed too much, my big thanks to Trip factory for the great support. Inshallah in future if I want to go trip I surely prefer trip factory only. Also i refer my relatives and friends to go with trip factory for holiday trips. Thanks once again to trip factory team for there good support.
Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
Great ground support... Team was very helpful. Was got awesome feeling travelling with trip factory. Will surely on board with next upcoming trip of mine with trip factory very soon...
Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
From the business
TripFactory, India's Largest Holiday Store provides the largest selection of holiday packages globally. You can book holidays online or with help of a expert.
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Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!