Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Tripadvisor

Tripadvisor

2.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Tripadvisor?
grey stargrey stargrey stargrey stargrey star

Tripadvisor Reviews Summary

The company maintains a mixed reputation, with some customers praising its user-friendly platform and the wealth of travel insights it provides, which enhance trip planning. However, significant concerns arise regarding customer service, particularly in handling booking issues and refund requests, leading to frustration among users. Complaints about outdated accommodations and perceived bias in review moderation further detract from the overall experience. The sentiment reflects a growing dissatisfaction with responsiveness and transparency, suggesting a need for improved communication and support to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
78
value
67
shipping
24
returns
28
quality
61

We monitor reviews for authenticity

Turkiye
2 reviews
1 helpful vote
Follow Burcu F.
Unfollow Burcu F.
Share Review
Report Review

Everything you need when you travel, but hotel bookings are not working well.

Date of experience: October 13, 2013
Bulgaria
1 review
1 helpful vote
Follow Stefan T.
Unfollow Stefan T.
Share Review
Report Review

I don’t trust this site reviews on hundred percent. Everybody can write reviews for hotels and other places even if thay wasn’t been there. The reviews there are not as trustable as the reviews in booking engines like booking.com and expedia.com. The tourists can write there only if they were really accommodated.

Date of experience: October 3, 2013
Philippines
4 reviews
2 helpful votes
Follow Aaron T.
Unfollow Aaron T.
Share Review
Report Review

Reliable review site for places to stay! I love referring to this site for feedback.

Date of experience: September 25, 2013
India
3 reviews
2 helpful votes
Follow Sonia S.
Unfollow Sonia S.
Share Review
Report Review

This summers we were planning our trip to Europe and tripadvisor was really helpful. We got all the useful information and the ratings helped us to plan our trip. I will keep using the website for further trips I make in future

Date of experience: September 13, 2013
Indonesia
4 reviews
5 helpful votes
Follow Ron P.
Unfollow Ron P.
Share Review
Report Review

I will probably be sorry I reviewed Star Bistro, on Jalan Tamblingan, in Sanur, Bali, but i will anyway because it is so outrageously good.

For over a year have been frequenting this excellent restaurant and have never been let down by any of the many dishes I have tried. The quality and quantity of the entrees, usually served with steamed vegetables and sauteed potatoes, is always creative and delicious.

I highly recommend the Chicken in a rich cheese pasta sauce, roast chicken, fish and chips, or various English style pies, especially the steak and kidney pie.

Star has what I believe is the best cappuccino to be found anywhere in the world. It rivals the finest coffee to be found in Italy. Delicious with a mound of finely frothed cream standing about 1" above the rim of the cup.

I cannot over recommend this restaurant... and am probably sorry I did now that my favorite table, street side will now be harder to get... Oh well... they do take reservations!

Date of experience: September 10, 2013
Ecuador
6 reviews
13 helpful votes
Follow HotelGlamour I.
Unfollow HotelGlamour I.
Share Review
Report Review

This site favors th user, but does not help the business owner. It's near imposible to remove a bad review or remove your listing (which you didn't agree to list on the first place) i find that highly unfair, and to disadvantage of many.

Date of experience: September 6, 2013
Spain
3 reviews
4 helpful votes
Follow Javier C.
Unfollow Javier C.
Share Review
Report Review

The best advises for your trip, Essential for voyagers to keep hight the Hotels, restaurant and places quality

Date of experience: September 5, 2013
Washington
9 reviews
33 helpful votes
Follow Leo G.
Unfollow Leo G.
Share Review
Report Review

Always check this website before I travel ( for work or private) really helps to see if I can trust to accommodation I want to stay in.
Just a few seconds and I know Yes or No Go.

Then I can easy book throughout Booking web sites.

Date of experience: September 1, 2013
Louisiana
47 reviews
94 helpful votes
Follow Lilly O.
Unfollow Lilly O.
Share Review
Report Review

I love this site...
August 19, 2013

I love this site... I like to search for reviews so I dont waste my time in places that are not good... so. This is it... this site helps you find whatever restaurant you wish to visit... I fully recommend it

Date of experience: August 18, 2013
Ohio
30 reviews
132 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

They might provide a good service but will not leave you alone with email spam and incessant mailings. They will not let you unsubscribe despite the fact that there is a link to do so. I will not deal with a company who constantly sends me spam when I ask them not to do so.

Date of experience: July 24, 2013
Greece
7 reviews
11 helpful votes
Follow Stephen B.
Unfollow Stephen B.
Share Review
Report Review

The site itself is a bit clunky, i guess it's because there is so much information there. But obviously, it's a a useful site. There have been reviews of almost every where that i've investigated. I would certainly recommend using it, although I would also recommend tripadvisor updating its site a bit.

Date of experience: July 23, 2013
New York
2 reviews
3 helpful votes
Follow greta j.
Unfollow greta j.
Share Review
Report Review

I'm a customer of tripadvisor for 5 years now and i'm still happy with the fast service. Just perfect vacation planner :)

Date of experience: July 8, 2013
New York
20 reviews
58 helpful votes
Follow Robin J.
Unfollow Robin J.
Share Review
Report Review

I don't go anywhere without checking this site. I have gone places without checking, and have paid the ugly price. I also ignored bad reviews, and paid the price there too! Most reviews are accurate. I have had reviews rejected for reasons unknown, but then would resubmit them later, and they'd get published.

I consider going to this site an integral part of my vacation planning.

Date of experience: July 7, 2013
New Jersey
6 reviews
6 helpful votes
Follow Frank C.
Unfollow Frank C.
Share Review
Report Review

TRIP ADVISOR REMOVES REVIEWS.
After a VERY bad experience with Island Choppers, Cozumel, MX, we posted an honest, but negative review. PROOF: Just Bing or Google Island Choppers, Cozumel, you will see 6 or 7 reviews listed on the index (at some point this index will be revised). When you click through there are only 3 reviews (as of 5/24/2013), every review is negative. This company is/was a complete "Scam" and Trip Advisor removed the reviews. Take notice, if you search Trip Advisor own Form, there are similar complaints. We have deleted our account for good and will never return.

Date of experience: May 25, 2013
GB
5 reviews
4 helpful votes
Follow Stephanie A.
Unfollow Stephanie A.
Share Review
Report Review

I love this website to get to know nice restaurants or pubs/clubs. Used for the first time when I went to Marrakech and it was a great way to find my way to nice places in a place that I visited for the first time. Started using it for other cities since then and got to know quite some hidden gems. Of course there are also some users trying to promote their own business in general I have found the reviews to be very helpful.

Date of experience: March 8, 2013
Illinois
11 reviews
51 helpful votes
Follow Michael R.
Unfollow Michael R.
Share Review
Report Review

I think they do a good job trying to keep out the fake posts but it is tough. Great overall resource for all things travel related.

Date of experience: February 22, 2013
Kansas
5 reviews
14 helpful votes
Follow Dan A.
Unfollow Dan A.
Share Review
Report Review

Hands down the best site to get information about traveling, hotels, etc. TA seems to have a fair review system and tons of community feedback which is nicely organized. I can't think of a better travel site.

Date of experience: February 19, 2013
Israel
4 reviews
5 helpful votes
Follow merav n.
Unfollow merav n.
Share Review
Report Review

When planing a trip i find this site very helpful when I search hotels, restaurants and places to go and things to see...

Date of experience: January 24, 2013
GB
3 reviews
4 helpful votes
Follow Jack S.
Unfollow Jack S.
Share Review
Report Review

Dont know what i'd actually do without this site, use for all my holiday checks. Also like to feedback into the mix too

Date of experience: December 21, 2012
New York
4 reviews
11 helpful votes
Follow Jessica L.
Unfollow Jessica L.
Share Review
Report Review

Hit and miss for me
December 10, 2012

Hit and miss for me. I would rather use yelp to find great restaurants when I travel. However, I do like the ranking system.

Date of experience: December 10, 2012