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The company maintains a mixed reputation, with some customers praising its user-friendly platform and the wealth of travel insights it provides, which enhance trip planning. However, significant concerns arise regarding customer service, particularly in handling booking issues and refund requests, leading to frustration among users. Complaints about outdated accommodations and perceived bias in review moderation further detract from the overall experience. The sentiment reflects a growing dissatisfaction with responsiveness and transparency, suggesting a need for improved communication and support to enhance customer trust and satisfaction.
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Many times visited restaurants, recommended by tripadvisor and they were awful. So - dont trust to this website any more
I have used the tripadvsior for my vacation trip with my family. And really the trip advisor has helped me and my family a lot. They have provided wonderful hotel for the entire stay. And I have used this service, since it is the website which has numerous customer reviews which plan me to use the trip advisor.
What to say, I have been made my trip with at least 5 tour operators. But, tripadvisor.com is absolutely fantastic in providing us the maximum opportunity to enjoy and to leisure. They have contact with outstanding hotels to stay and awesome spots to enjoy the trip as well. A trip with tripadvisor.com is like we are in heaven.
Can not be trusted
Some of the firms listed pay to have editing or veto over what you post
I have tried to post scams with hotels in Morroco that are dumps but have rave reviews on TA and they were never allowed
It is not clear how but many of the posts are not by real people but firms that write reviews that obviously not true. Yet what else is there you can trust...?
I always use this trip advisor for my family tripe. This website really helped me to get a best tripe experience along with family. Their tripe suggestions are always very good and useful for us. So I use this tripadvisor.com for making my trip successful. Even you can get a best trip advice from here.
I starrted using it many years ago and it still works.
The main problem is that the reviews can be fake as tripadvisor doesn't check if you have really been there.
Anyway I think that if you only consider the reviews of people with more than 30-40 reviews, you can still get good advices!
Traveling is my most lovable think in my life and I went so many countries to enjoy my many vacation times. Four month back, I visited Singapore with the help of tripadvisor site and they make my journey very easy. They booked hotel room and vehicle booked I reach there and I got a good guide too.
As like my dad, I am also a travel lover and love to have events in some enthralling destinations. My dad always love to choose Tripadvisor to continue with a package and they served us magnificently yet. So I love to share the experience with Tripadvisor here with you guys. We remember you still and hope to plan another trip with you. Expect anytime...
Last year I and my family members choose this travel site to decide the vacation destination. There are many top destination lists in their site and you can also read different reviews of the same. We had confusion in deciding the hotel too but this service solved the problem. We got a hotel very close to the destination we choose to visit. Good travel review site!
Tripadvisor is exactly a good travel advisor. To plan our travel destinations and other tour formalities can done with this service. They are having several good destination list and accommodation help information.
They do not update you if a business is no longer in business. More than one time I tried to eat in a restaurant that was now closed! Same goes for tours. There was a free city tour I wanted to try and it no longer existed, but trip advisor did not update their website.
I used to trust the food reviews, but not anymore. Same for hotels. Some restaurants and hotels encourage people who had a good experience to write reviews, so the results are skewed. There are also too many large or high volume restaurants that overshadow smaller and better places.
When I called Banff International Hotel in Banff, Canada to make reservations for 3 rms for 3 nites I was told all they had left are their most expensive rooms for@ $145 Can dollars a nite. Well they LIED to me bec I called several other websites selling case in the same hotel and they all had availability for a much lower rate $105 per nite, for 3 rms, for the same date May 7, 9, 10, 2014. So I made reservations w Booking. Com. So be careful, Banff International Hotel has dishonest booking practices to charge hundreds of can dollars more such as my case. Grac
Website is brilliantly set up. Love a lot of the reviews. Makes me want to visit a few places that are 5 stars. I have noticed some buried reviews(I don't know if u can pay for this?)Otherwise I haven't had any problems
I like Trip Advisor as it's a great place to check out the travel experiences of others. It's ok to see the company photos but it's better to see photos by fellow travellers. I don't think all the reviews are accurate but it give me a much better idea of what to expect so always worth checking before I book.
TRIP ADVISOR and Flipkey -FRAUD
I booked apartment in central London via Tripadvisor paying also for their "peace of mind policy" insurance (88 $). I gave visa card number and instead of blocking money on my account they collected it immediately.
I tried to contact the owner Martin C., I wrote him several times on his e-mail stated on flipkey but he did not respond. So I called the number provided in booking and man picked up: he said that I got the wrong number, that he is Martin indeed but he does not rent any apartments...
I tried to find property on flipkey or trip advisor but... It was not listed anymore... They removed it as they "found out that this individual does not have right to rent those apartments" but they were happy to keep my money on tripadvisor account (quite profitable business if you think about number of clients) and they didn't bother to inform me about the situation!
I contacted flipkey and they said they will "cancel" my booking of non-existing property and return me money. I got 1 day to find a hotel in London and I do not have to mention that prices were overwhelming.
Trip advisor returned my money (US$2358. 00) after 10 days (payment on 4.04, return on my account on 18.04) but... I am from Poland so to my horror I noticed that I miss 910,47 PLN (about 300 $, which is actually half of my monthly salary) - there was the spread!
I paid the insurance so of course I complained to tripadvisor to give me back that difference: without any result, they said that they reimbursed fee in full (so even if that was totally their fault, I had to bear the cost of this transaction. Their insurance is obviously meaningless. Contact with support desk is not so easy and stress I had trying to find accommodation for 5 people just before departure was terrible.
It is a disgrace for renown service to behave like this. So: never ever again!
Summary:
- seek other agencies DO NOT book via Trip advisor or Flipkey, - they do not take any responsibility of whatsoever they advertise, just your double fees you are paying
-never give them your card number- they do not block money like booking.com but collect it and keep on own account. They call it safe way- think for yourself for whom it is safe and profitable. Pay after arrival and if it is not possible, seek other accommodation (that was advice from their support desk 1 day before my departure, when money for my hotel in London were still on their account!)
-do not bother with this insurance- it is worthless- they said it covers up to 10.000 $ but just try to get something of cost you paid (actually they should also give me back money for my hotel- it was much more than cost of this apartment)
I'm a big fan of this site for personal travel -
However, and I don't know if this can be considered a criticism, but sometimes, it feels like it is too much information with filters not really as helpful as they could be.
I don't take any personal trips without consulting this site, but sometimes, get a few ideas and then search other web portals for greater detail.
Always use it before going to a new restaurant or hotel. Never let me down.
Answer: Ya, its very easy, you can find your hotel and write as you want. What's your experience with this hotel.
Answer: Its hard to find it. I think you must need to find the correct name of your company or place. Then you can easily find any review
Answer: I don't have a chance about this. I think real reviews with good details published immediately.
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