Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Tripadvisor

Tripadvisor

2.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Tripadvisor?
grey stargrey stargrey stargrey stargrey star

Tripadvisor Reviews Summary

The company maintains a mixed reputation, with some customers praising its user-friendly platform and the wealth of travel insights it provides, which enhance trip planning. However, significant concerns arise regarding customer service, particularly in handling booking issues and refund requests, leading to frustration among users. Complaints about outdated accommodations and perceived bias in review moderation further detract from the overall experience. The sentiment reflects a growing dissatisfaction with responsiveness and transparency, suggesting a need for improved communication and support to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
78
value
67
shipping
24
returns
28
quality
61

We monitor reviews for authenticity

India
5 reviews
8 helpful votes
Follow robhin h.
Unfollow robhin h.
Share Review
Report Review

Hard to understand
September 24, 2015

I don't know why did they make their website so complicated. It's hard to understand.

Date of experience: September 24, 2015
Italy
7 reviews
3 helpful votes
Follow Mohammad A.
Unfollow Mohammad A.
Share Review
Report Review

Good site.
September 21, 2015

I find that the site is useful but one thing which bugs me is there is too much ads and information in one page. I get confused sometimes. Overall has been helpful.

Date of experience: September 21, 2015
Germany
2 reviews
7 helpful votes
Follow Jane R.
Unfollow Jane R.
Share Review
Report Review

Great site
September 19, 2015

Trip Advisor really gives you the full picture of where you want to go. Sometimes I feel people worry about non important things! But it gives you a good sense of facilities and what it's actually like-- we all know the pictures aren't always accurate! I love how easy it is to navigate, the built in maps and most of all the city guides with the best rated things to do. It always helps find some hidden gems, if go back through enough pages!

Date of experience: September 18, 2015
California
25 reviews
54 helpful votes
Follow Audrey F.
Unfollow Audrey F.
Share Review
Report Review

Check and re-check reviews.
September 16, 2015

Facts stated are not always correct so it's best to look at reviews posted in current year due to businesses changing hands, especially hotels. Overall it is quite informative.

Date of experience: September 15, 2015
Pakistan
5 reviews
3 helpful votes
Follow Leonardo O.
Unfollow Leonardo O.
Share Review
Report Review

Very Informative Website...
September 12, 2015

It does gets a little confusing sometimes but very informative... I really liked it.

Date of experience: September 12, 2015
Texas
12 reviews
7 helpful votes
Follow Saleem S.
Unfollow Saleem S.
Share Review
Report Review

Whether it be a stay, travel, dining, you name it you can depend on this site

Date of experience: September 3, 2015
GB
4 reviews
0 helpful votes
Follow KAKA M.
Unfollow KAKA M.
Share Review
Report Review

Fantastic for research
August 27, 2015

Lots of information about travel destination with genuine reviews. Love it. Several time booked holidays which are worth for the price.

Date of experience: August 27, 2015
California
6 reviews
3 helpful votes
Follow Lee H.
Unfollow Lee H.
Share Review
Report Review

This website is a lifesaver. You dont have to surf the web and all kinds of forums - just go here and find out what you want about a certain country or a hotel. Most of the reviews and info there is legit.

Date of experience: August 24, 2015
Japan
2 reviews
10 helpful votes
Follow jen o.
Unfollow jen o.
Share Review
Report Review

Must have for any trip
August 20, 2015

I always use the tripadvisor app on my cell to show me the NEAR BY restaurants. MUST have and great for new local places..

Date of experience: August 20, 2015
Rhode Island
23 reviews
60 helpful votes
Follow Cris B.
Unfollow Cris B.
Share Review
Report Review

It is a good p[ace to view and read where ever it is you want to go. However,
We made reservations and the renters gave us bogus contact information.
When we complained to TA, the person just decided to cancel our reservation.
Another person tried to pass onto us, some $103.00 "fee", that he is suppose to pay.
We ended up finding a rent from local Jamaicans. We called them and worked it out so we paid NO security deposit or cleaning fee.
We just paid the rent in cash when we arrived. It worked out really good, but this is VERY RARE and not indicative of the experience you might have.
Never losing their number and we will not only rent from them, without Trip Advisor being involved.

All of those rent by owner sites are sketchy. (FLIPKEY, HOMEAWAY)
I write reviews of where I stay FOR TripAdvisor and they still would charge me a booking fee.
Try and work it out, that you do NOT give your credit card to anyone in a foreign country and NEVER Western Union or use PayPal.
TRIPADVISOR is NEVER going to help you out if anything goes awry.
They only care about getting the FEE from the RENTER for using their website.
You come dead last.
I had to file a dispute on a rental in Puerto Rico because the people turned out to be scammers.
They totally changed the contract and they added in other FEES, so we backed out.
It was a royal pain in the butt and I had to cut up my card and wait for a new one to arrive.
Crying and getting stressed out, booking a VACATION is not happening to us ever again.
ZERO customer service gets them a 2 star review!

Date of experience: August 19, 2015
Estonia
3 reviews
12 helpful votes
Follow Nico K.
Unfollow Nico K.
Share Review
Report Review

So-so
August 17, 2015

I was looking for information from here for my trip to Portugal and it was full of half-truths. Don't believe everything this site says,

Date of experience: August 17, 2015
New Jersey
12 reviews
30 helpful votes
Follow George B.
Unfollow George B.
Share Review
Report Review

This is our one source for deciding on where to stay, eat or visit. Due to the amount of people that post reviews here, you get an excellent indication of what to expect. Our criteria is if there is less than 10% negative reviews, then there is not a problem. If there is less than 5%, then it is a definite GO!

Date of experience: August 16, 2015
Malta
14 reviews
88 helpful votes
Follow Ruben Q.
Unfollow Ruben Q.
Share Review
Report Review

Useful!
August 12, 2015

Great resource when it comes to choosing a place to stay. It provides detailed reviews and first hand comments on various hotels, apartments, or hostels in various cities and countries

Date of experience: August 12, 2015
Kansas
3 reviews
5 helpful votes
Follow Rita M.
Unfollow Rita M.
Share Review
Report Review

I had used Trip Advisor occasionally but after a really bad restaurant experience in Denver, I decided to never try a restaurant while traveling without consulting it first. It has proven to be invaluable to my family when we travel and even locally when we want to look up a restaurant. Recently we found some great restaurants by using it and have not had a bad experience by following TA. It is good for hotels too but for attractions in new cities and restaurants you can't miss with it.

Date of experience: August 10, 2015
Florida
15 reviews
17 helpful votes
Follow Cheryl K.
Unfollow Cheryl K.
Share Review
Report Review

Usually spot on
August 10, 2015

I use trip, advisor extensively when traveling to find reviews of restaurants and hotels. They are also a great way to find out about free things to do in a town.

I don't expect any place to have all 5 star ratings, because that is not life. I look to see how people report a problem handled and if things that bother them are the same things that bother me. For example, if people report that the front desk is rude at check in, that's not a biggie to me. Life is too short to be upset by rude people. However if they report a room is dirty or has bedbugs, then I stay away.

It's a great way to get a real feel for a place

Date of experience: August 10, 2015
GB
1 review
1 helpful vote
Follow sharon r.
Unfollow sharon r.
Share Review
Report Review

Always check trip advisor before I book it just allows you to see other people's experiences and form an educated decision

Date of experience: August 10, 2015
Illinois
25 reviews
43 helpful votes
Follow Rich L.
Unfollow Rich L.
Share Review
Report Review

Just Okay!
August 7, 2015

This is a good site for some opinions but you have to remember, everybody has one.

Date of experience: August 7, 2015
Michigan
3 reviews
2 helpful votes
Follow Elias B.
Unfollow Elias B.
Share Review
Report Review

I appreciate that they publish all reviews, positive and negative, so you get a good sense of what people think of a hotel or other business. I hardly ever look at guidebooks anymore because I find tripadvisor more reliable. In contrast, I posted a moderately negative review of a hotel on Agonda (along with other positive ones) and Agonda didn't publish it. I think Tripadvisor would publish it and give the owner a chance to respond, which is much more helpful and consumer-friendly.

Date of experience: August 4, 2015
Utah
2 reviews
0 helpful votes
Follow Jacke M.
Unfollow Jacke M.
Share Review
Report Review

Its an ok site
July 29, 2015

I stayed at a hotel based off Tripadvisor reviews. Well The reviews are completely opposite what was posted. Had a rotten trip

Date of experience: July 28, 2015
New Hampshire
4 reviews
2 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

Can be helpful
July 22, 2015

Although I always check trip advisor, I also try to do some research on the web. Reviews are based on perspective.

Date of experience: July 21, 2015