Trees.com

Poor guest service never came to a resolution both parties happy with

Due to the extreme heat across the country, living on the west coast, and the plants coming from the East Coast, some of my plants did not survive the trip. I notified customer service and they immediately took care of me without hesitation.

Fast and safely arrived plant in shipping, great plant material, great customer service

All good, would use again! Easy to order and good description on the website.

Anytime I have needed assistance, the employees are very friendly and helpful.

Love this company. Tremendous customer service all the way around.

All the dirt was off from around the plant and in the bottom of he bag, leaves are distressed. I wouldn't spend this kind of money for such a small, poorly conditioned item

My orders arrived in very good condition. They were in sturdy boxes and wrapped well.

UPS destroyed 2 hydrangers that were on their way to me. Gena was able to reship the order and although it went through UPS again the hydrangers arrived mostly in tact.
The only issue I had was with UPS. Fast Growing Trees did an excellent job making everything right

The first weeping cherry tree I ordered arrived with a broken lead branch. Customer service was great and quickly sent me a replacement… which arrived with a poorly compacted root ball and leaves that had been heavily eaten by bugs (over 50% of the leaves had damage). This time customer service took a bit longer, but eventually I decided to take a store credit and try again another time, as it appears those trees are not in good health at the moment.

A couple trees arrived damaged and they were replaced with simply a phone call and a couple of pictures.

Very frustrating when you expect an order and you find out it will take 2 months or more before it will be shipped.

Happy with product but shipping took a couple
Of weeks. I would definitely order again and plan for slower delivery time. Possible that this was all related to carrier only.

Order a butterfly bush for my Aunt for her birthday and was shipped a dead plant. Getting a refund was easy but would much rather have had a healthy plant shipped.

Bought over 25 trees and bushes from fast growing trees over 85 percent of them are still alive and thriving

I purchased 3 gallon dappled willows when we were planting we notice that they were quart size. The quart size bushes obviously had been put in 3 gallon pots because all of dirt fell off the as soon as we removed from pot with the exception of the original quart size container shape. That is so under handed!

2 plum trees shipped both arrived broken, not secured in box 2 cherrie trees both secured properly in good shape

Bought 10 fruit trees: 2 plum trees, 2 fig trees, 2 peach trees, 2 cherry trees and 2 banana trees.
The trees were shipped in a boxed, for the price I paid, I thought the trees were going to be more developed and sturdy but they hardly had any leaves, hope they don't die because they were expensive.

Didn't look anything like the pictures. Arrived half dead. I finally got the green coming back on it and finally have one bloom. I've been extra careful with it since it was delivered in such bad shape