Trees.com

See title, pretty straightforward, product never delivered

I purchased two citrus plants one of them was filled with bugs. The other one was not thriving when I receive them.

I was impressed that the tree arrived in excellent condition.

Purchased Chicago Fig Tree which arrived dead. Fast Growing Trees shipped another one which never grew, let alone produced any figs! I even purchased an extra warranty at an extra expense, which is no longer good because I had to wait and see if it would grow! Don't waste your money!

I have purchased plants for my garden from the web dozens of times, but I have never had an experience like this. I ordered a plumeria with a one-year warranty for $123. I received a small DEAD plant, took photos and shared these with FastGrowingTrees.com. They advised me to water it, give it some sun and that it would come back to life. I took additional photos showing that it remained DEAD and requested a refund. No replies. I will have to call my credit card company and dispute the charge and that is a use of precious time. To state the obvious: a plant that arrives DEAD is going to stay DEAD..

I would have walked right past this 3-4 foot Benjamina Ficus Tree at a big box store even at half of the FGT sale price of $99.00.

On arrival, the middle of the tree was nearly bare of leaves, with many dry and broken branches. There were no dropped leaves in the packaging, so apparently the tree was selected and packed exactly as received. Additionally, there were no care instructions included in the box. I really thought I was purchasing a premium product.

I reached out to FGT the day the tree was delivered, and they offered only a $14.85 discount.

I've heard great things about their product and customer service, but I am underwhelmed and won't be back. Still I'm hopeful that this tree is an exception to their mission to deliver superior trees and plants.

I ordered 12 shrubs for a business inspection per the landscape plan to get occupancy approval for our new building. It took over 2 weeks to get the shipment and we failed our first inspection because they were late. And then there were only 11 out of 12 shrubs in the box when they finally arrived. They said they would ship out the last shrub immediately for our 2nd business inspection, but never did. They ignored my emails for an entire week (and you can't call them). They finally tell me on the day of inspection that they will ship NOT ship out the shrub due to time of year and will send the missing shrub in March 2025--three months later. I am now trying to get a refund of the one shrub but may have to dispute the credit card charge to make them do it. Their customer service was horrible and I will never use them again.

My plants were carefully packaged, individually wrapped, were moist, and looked healthy.

Had them in the ground for about a month, before a snow storm, worried about the survival rates

Tree arrived in a bucket with soil in good condition. Planted it & mulched.
Weather here has been un seasonably warm, so the bottom graft has had 5 small flower buds. Green leaves on the top. Now 30° temps & maybe 27 tonite. Apples usually need dom chilling. Just hope it survives this cold snap.

Our order arrived very quickly and all our trees looked very healthy and have prospered very well to our homesite

Received a London Plane Tree with multiple damaged and potentially diseased spots. Reached out to FGT, who indicated likely to be cankers. Agreed to send a replacement tree. The replacement tree arrived with a similar spot. This time FGT said it was a response to pruning and would heal. Although I paid fur a healthy tree, not one that is damaged and may or may not not heal, they offered me a nominal 15% discount. So, I get a small discount on a tree I wound got have purchased for 50% off at the nursery. Great way for FGT to clear out damaged or diseased inventory, but not a great way to create satisfied repeat buyers.

I am an elderly lady in Zone 7b and just as soon as I ordered the plant our weather turned very cold and breezy and I asked FGT if they could hold my plant until late February/March, 2025 which they were very receptive to. Temps are still in 30's to low 40's during day and low 20's at night.

I have made several purchases.
So happy about the 1 year warranty.
I have a cherry tree i sent to Virginia and hoping it makes it.
I'm in florida and had a problem regarding a banana plant.
They immediately replaced the injured plant.
I respect a company that backs up it's plants.
Fingers are crossed on cherry tree but I rest easy that it will be replaced if it doesn't make it!
Thank you for the great plants.

Ordered plants and they came in good shape. Nelly Holly was labeled 'deer resistant' so did not cage it and was browsed by der next morning.

Time to lock up my phone at night. I bought a lemon tree at 0500 - and had no recollection of said purchase when I saw an email about my shipment. I'm not sure WHY I bought a Meyer Lemon Tree, as I live in southern Illinois, but when she arrived, I was a bit taken aback at the size of the box. Surely it had to be a lot of "padding" right? Because WHO buys a really BIG lemon tree in their sleep?

Me, apparently.

I unpacked her and marveled at how tall she is and how great she looks. She's taller than me and I'm 5'6". Time to go get a big pot, some soil, and a stand on casters to move 'er around! I planted the tree successfully and placed her in my south facing kitchen - along a bank of windows.

My family thinks I'm nuts - they're probably not wrong.

I was a bit worried about this purchase - because I don't think I need a "fast-growing tree" since she's already taller than me, but all is good. She looks very healthy and happy in her new home and I'm anxiously awaiting the first blossom. I already have visions of pollinating the tree with a little paint brush, and then harvesting loads (?) of delicious lemons and making something absolutely amazing with these lemons.

Honestly, the tree is really beautiful and even if it never creates a lemon, I'm pretty happy. It's a beautiful addition to our kitchen. But if I actually GET lemons from this thing I'm gonna be tickled pink (or, yellow, I guess).

Bought my wife a mature Key Lime tree for her birthday. Not my first purchase, have had good experiences in the past and got really good advice online. When the tree arrived about a month ago it was showing signs of shock. I transplanted it and followed directions for soil, light, heat, and water carefully. Over the past month the tree experienced significant leaf drop. By the time I gave it to my wife it looked like a "Charlie Brown" tree. A little disappointing. I have been slowly trying to nurse it back to health. It shows signs of life but still looks awful. Sorry, just an honest review.

We have had good experiences with FastGrowingTrees. Our latest purchase was no exception: while initially our order of a fiddle-leaf fig tree was disappointing (it arrived in terrible condition, unhealthy, browning and falling leaves and some broken branches), I reached out and provided pictures, and customer service swiftly rectified the issue by delivering a new tree free of charge. This one arrived in excellent condition and is thriving. I believe the first one just an unfortunate fluke or more related to the courier. We will definitely order from them again.