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I have purchased from this website multiple times but unfortunately I don't think I will anymore. My beautiful arbequina olive tree died within a few months of when it arrived. So far the rest of the trees I have purchased are doing ok but the tree arrived immediately dropping all its leaves (which can be normal so I waited and treated it as instructed) and it eventually died completely.
Good customer service. The tree came healthy in good shape
Waiting to see how it grows.
This was the worst purchase I ever made for my home. I specifically ordered "mature" bushes 4-5 ft. And they ended up being shorter than me at 5-1. I know that I paid 10x what I should have but thought I was getting a premier product. I was very wrong! I feel I should get what I ordered.
We are so very sorry to hear this and are reaching out privately to assist you further.
I purchased a meyer lemon bush, a black mission fig tree, and two strawberry baskets. Meyer Lemon bush was smaller than expected and leaves and branches damaged from shipping. Black Mission Fig tree had spotted leaves that fell off days after arriving and it looks sick. Strawberry baskets were overpriced in my opinion.
We are so so very sorry to hear this and are reaching out privately to assist you further.
So i order a few things from here. The money tree was in excellent condition. My pear tree diseased. And strawberry bushes look dead still. I've called and messaged them about what to do next only to be replied to several weeks after. We will see how the refund process goes or if they'll replace the ones that are ill.
Ordered a crabapple tree, it came in great shape and the size is just what I expected and wanted. Their customer service is wonderful, they always respond and are very understanding and eager to help with any questions or concerns
I am very impressed with this company. I did one order of two 1-2 feet Avocado trees, they arrived 2 days later, healthy and thriving, one was already blooming. I decided to do another order of a 5-6 foot tree. Prior to receiving the order I called customer service to ask some questions about the tree that was in route. They were extremely polite and helpful. Again the tree arrived and is thriving with new growth on it a few days after planting it.
I ordered 6 plants. Two citronella, two lemon grass, and two eucalyptus. Upon arrival of my plants, I noticed the box they were shipped was on my porch wrong side up. I opened the box up to discover dirt EVERYWHERE- all but two of my plants were out of their containers. One of the citronella plants had barely two leaves on it, needless to say it has died. Lesson learned. Will not order from FastGrowingTrees.com again.
The phone people were extremely helpful and answered any questions I had and they are very courteous and if I had to wait for a return call were quick to do it. Great job on packaging (no damage to the trees) and great follow up. Good selections, but not sure on prices. They just seem a bit steep to me. The two trees I received were OK, but I did expect better with the condition, however, I am not sure on what condition they should be? I do like where some buyers were positive their trees are doing better and they were worst than mine in the pictures. Also great tips on each item on how to take care, and the tree itself. The trees are still green and for me, that is a plus. Thank the tips again for that one. I will definitely buy from again. By the way, a senior discount and lower free shipping price would be a nice gesture. Already have my next two picked? Thanks FGT. John
Ease of website, fast delivery, good quality plants
Never got a call back, no rep, damaged trees... not a good experience
We are so very sorry to hear this and are reaching out privately to offer further assistance.
I received my small Japanese maple & planted it & watered it. It hardly grew & then died.
I paid a pretty sum for it & I don't think it had roots; just a cut off from another tree.
What a rip-off! Over $170.00 for a tree that stood no lore than one foot tall.
We are so very sorry to hear that you are not satisfied and are reaching out privately to assist you further.
One of the plants arrived dead looking, and the other one a bit sick looking. I called and I was told I have to wait a few weeks to see if it will come back and take pictures and register my plants to file a claim.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
I expected them to be taller and not inclusive of root. They cut them back sparse and so far still not looking 100%. They were planted same day as arrival and regularly watered. Willow looks better then the Chinese Fringe tree. Smoke tree looks fabulous.
Two of the three are practically dead, one is a stick with some roots
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Ordering my shrubs and tree was easy. The website is easy to maneuver and the product description and care advice is very helpful. I have purchased from FastGrowingTrees.com three times.
Fast shipment, tree condition as promised, good instructions
My tree was damaged upon arrival. I contacted FastGrowingTreez by phone and told her of my issue. I was told to email the company... which I did. They were very apologetic and assured me they would send a replacement. A couple of weeks later, I got back with them and was told that the tree was on back order. I would appreciate my tree being shipped to me or a refund. Basically, I received a stick for over a hundred dollars.
We are so very sorry to hear this and are reaching out privately to assist you further.
Very pleased with my 2 arabica coffee plants. Arrived in great condition: green, healthy-looking with the soil still moist. Very impressed with the care that went into packaging and shipping.
We are terribly sorry to hear this and are reaching out privately to offer further assistance.