TraveluroReviews 431

We paid for a hotel close to our airport for an early morning flight and chose a specific hotel because of a parking special they had. Well, unfortunately, because I didn't take a screenshot, the hotel wouldn't accept the deal. I called and waited 15 minutes in one cue on the number provided via text to call if there were issues during check in. I hung up and called another number from online and was told that because I booked through Traveluro, they were unable to honor the special.

Never use this service. Their cheap rates are scams. We overpaid by so much money and had to scramble to find parking last minute. We stayed a collective 6 hours total in the hotel, from pulling into the parking garage to pulling out of the garage, and spent the nightly rate for both the room AND parking. $200 wasted that could have been put towards our vacation.

It's sickens me to even leave this company one star. Made a mistake on the date of reservation and they would not help me change it or refund my money. Stay away from this con artist company, and every employee who helps them succeed at stealing, hard-working people's money.! Thank God for karma and the ability to write reviews.

No any customer service! Wrong information and very bad service! I'm not recommending this site at all!

The hotel I booked never received payment from Traveluro. I was then charged by Traveluro and hotel. When calling Traveluro customer service no one answers, phone just keeps ringing. Do not use this company and if by mistake you do, be prepared to file a charge dispute!

Now, I don't expect a refund if they cannot rebook my hotel room but at least a credit for the $550 I paid upfront for the room. Traveluro like most sites now makes it difficult to actually make any changes and they don't offer any assistance when I came down with Covid. I chose not to travel and infect people but traveluro offers no consideration for these circumstances, they are just happy to take your money and offer no support. I would be careful booking anything through this company.

We tried to book through a hotel directly but got redirected through this company, didn't not mean to or want to, so right there very sneaky,
Our flights got pushed a day ahead so we tried to switch our day, they refused, at first they asked for proof our flight was delayed and seemed helpful, we spent the time to forward all documents they needed, a day later we got declined, when calling the management we were put on hold for 20 min only to be told nothing changes, they can not give a refund or change the dates, even though the hotel said they could no problem, they literally stole our money.
They would not connect us with any one higher up and there was nothing they could do,
DONT EVER USE this company

Booked a room and want to get refund. They never pick up the phone. Will never use it again and hope you don't have this bad experience because see my review.

Made reservations that were non refundable. I'm ok with that however I needed the date changed. A girl first told me that the hotel didn't have any rooms. (Huge lie...I looked right after I got off the phone and they had 5 rooms avilable for that date) then I called back and a different girl said she would call again and proceeded to tell me I would get an email within 24 hours. This company is not only liars, but make the extra click of a button and change a simple date. Again I didn't want to cancel just the date moved. Don't and I repeat don't use this company for anything. It would be a negative 5 stars if I could.

I called to get a refund on our hotel room a week prior to our stay due to the event being cancelled. They told me they would have to submit it to their escalation team and that I would hear back in 24-48 hrs. No response. I email them again...no response. I call them - select the refund department and the phone just rings and rings. I call back and select the booking department and they answer immediately. Give me the same run around. I'm told someone will call me today...instead I get an email telling me they they could not refund my room and gave me a list of to-dos that I would need to fulfill to possibly get it refunded. I called the hotel and they said it would be fine if they refunded my room. They are blaming the hotel, however it is Traveluro that has my money and the power to refund it. Traveluro put zero effort into refunding my room. I do not believe a word they said. They are greedy, scam artists at best. Apparently they need the money more than my Family of 5. I will NEVER book through them again. Shame on YOU, Traveluro.

Very dishonest person, i had to cancel my hotel stay because of inclement weather and travelling with my kids, i did it 48 hours before, even though they told they will request the front desk actually they did not do anything. They just want to rip your money

I went with them, and I accidentally booked the wrong day, and even though it said they were no refunds, they still made a refund exception for me based on my situation. So they are fair to use, and their prices are actually legit and work for me.

Refused to provide a specific breakdown of taxes and fees, claiming it was impossible. Customer service rep agreed in writing to issue a partial refund to me, and has not responded to my emails or calls for the last two weeks. Don't deal with these folks. Google hotels should remove them

On arrival there were several issues with the hotel including loss of electricity. Talked to the management and they agreed to a cancelation and full refund but said that we had to tell Traveluro to actually complete the process. So we did, and for about two weeks they gave us the run around refusing to accept an email from the hotel manager where he explicitly stated that they authorized the refund.

In short, they kept the money and ghosted us because they stopped answering emails and phone calls.

Never again! I should have read other reviews prior to booking. I booked with Traveluro because it was $10 less per night than other competitors. When I clicked the link via Google it automatically took me to the traveluro site. I easily booked my trip. When I got the email I saw that the dates were not correct. I'm assuming they did not come over correctly through google. I tried to readjust them immediately through the website but it said the booking was not able to be modified. I reached out to customer service after but the office was closed. I send a email that evening but called the following morning. I spoke to a representative who told me to "rest assured" that they would reach out to the hotel to adjust the dates. I did not hear back the next day so I followed back up. I was told to give it more time because it had to be escalated to a different department (to whom for some reason I could not request to speak with).

With the date of stay quickly approaching, I needed to have the issue resolved or find an alternate place to stay. I waited two additional days and reached back out and was told that I still needed to give it time. This went on for several days.

It wasn't until almost a week and a half later (the evening of the hotel stay) that someone finally reached out to me and told me they 'regretted to inform me' that the booking was non-refundable and there was nothing they could do. I asked if there were any additional options available since I was out $180 dollars for a one nights stay. They didn't have any options for a future credit, not even a partial credit. Nothing. Just "sorry you're out of luck".
I will never, ever do business with them again. The customer customer service experience alone is reason enough to avoid them at all cost.

CHEAP RATES COME AT A PRICE! Customer service is horrible! Do not book! You are better booking directly with the company

I booked the wrong hotel, and they said "TOUGH!" No compromises, No help. Will never use this company again.

I should of looked them up before paying for my hotel.

Spoiler Alert: THEY'RE A SCAM

Bottom line, this is how the scam works. You pay them and then they send an expired virtual card to the hotel as payment. Which of course the hotel doesn't honor

I've already seen a lot of people mention this was what happened to them.

Do not, and I repeat do not take a chance with this scam organization.

I called the support number that I eventually found at the bottom of the confirmation but none of the extensions work. Your call will just ring out.It was very frustrating.

These guys know that credit card companies won't cancel the transaction until it posts so it's up to you to follow up with the credit card company that you used.

And that's something that I'II gladly do...

I booked a Hotel on 8-13-2023 in Houston. I fully paid with taxes and all. Everyone else had it for $189 or so but Trveluro had the same room for $108. When I got to the Hotel i was demanded $18 of Destination Fee which you pay daily and Hotel charges you $33 dollars Parking Fee daily. They are never mentioned on their site! My room came out to $147 with taxes. Well, plus $18 plus $33. You do the math :( I paid more than what others were wanting for the room.

I booked a hotel in July for mid-Aug, I called to hotel to confirm reservations and payment because I never used this site before, everything checked out, the day I showed up at the hotel, I was told that my reservation had been canceled, I reached to traveluno and they said they would contact the hotel to get it straighten out, which they never did. The hotel then changed me for the room again. I am working with my bank trying to get a refund.

Do not use Traveluro! There is a reason none of their links work when making hotel reservations!
Report them to the police and dispute the charge on your credit card!