TraveluroReviews 431

They promised a price 10% lower than that oneline booking websites. They charged my credit card. When I actually,checked-in the hotel, and the hotel had no record. I tried and failed to each their support... later I went through my emails, they actually cancelled my reservation.

Booked with Traveluro $850.00 hotel stay in the Bahamas. Family emergency. Not able to go. I called customer service to cancel. The rep stated that I couldn't cancel. I replied that I understand that I can't get get my money back so I will change the date. The rep replied that I can't change the date. I called the hotel and the customer service agent stated that it's not a problem with them but being that I booked through a third party,I need to work it out with Traveluro. Take away: No flexibility with Traveluro. So money hungry that they wouldn't even change the date. What ever happened to helping the customer. They got my money and don't care if I lose my money.

As this site is well reputed, we showed up & the Traveluro's card was declined, forcing us to pay for the reservation ourselves (essentially double pay). Additionally, we were unable to contect Traveluro's customer service. Wish there was a -5 star rating for these jokers - borderline thieves with a core competency strength in buffoonery & incompetence!

Traveluro is a scam. I booked a room in Gulfport MS, when arrived the hotel has no record of this booking. I showed the "voucher" this meant nothing to them. I called traveluro customer service for over an hour, and only got ringing, no answer. Left call back number on website, still no call back. I had to rent the room directly from the hotel and paid full price again. It's been a week and still no contact from traveluro. I've tried calling everyday. TRAVELURO IS A SCAM!

I booked a room through them more than two weeks out as a it was slightly cheaper than the other booking sites. When I got to the hotel, I found out that Traveluro never booked a room (as the hotel was already full) and never notified me that the hotel was full. They did charge my credit card. Then, the only thing they would do was refund my money. I ended up having to last minute book with another hotel with another hotel. The stay ended up costing be more than double what I was planning on. Garbage company!

Be aware that a one night stay for $66 will equal to $450+.total. ALSO they didn't include the cleaning fee because I thought rental fee included the cleaning fee but it doesn't. I don't have a receipt for my cleaning fee which was $189 I did over the phone.

Used this company to book a hotel in Kissimmee Florida. I booked a King Bed room when I checked in the hotel gave us a double bed room. The hotel stated that this company booked it wrong and I am getting what they booked. As I attempted to call them there was no answer. I emailed them to tell them about this and they responded back that they gave me what I booked, yet my verification states King room.
They will not assist me with any refund.
DO NOT USE THEM, if they mess up they will not admit to it.

We booked with them for the Miami Airport Hotel. They didn't even make a reservation for us. When we asked for a refund, they said they would and then didn't. We had to dispute it through the credit card company.

I was on the phone for 28 minutes. Agent was trying to explain to me how "shared bathroom" is only shared if I have a companion with me…
After insisting I don't want a room with a shared bathroom he promised that he changed it to a private bathroom, just to get the email confirmation that it's a Shared Bathroom.

Also, he promised that the final price includes any and all fees. Surprise surprise! There was an additional fee on top of the price, tax and fees that they quoted on the phone.

Do yourself a favor, book with a trusted company that doesn't play games and is upfront with you about any and all applicable fees.

They show really cheap rates to get you on to their website then when you check out suddenly that good deal is no longer available as someone bought it. Right indiana in march is such the tourist destination. Dont waste your time with these fraudsters

If i could of given no stars I would of. Just terrible, almost left us w/o a room but took my $$$$$$

We were 20 min from the hotel we wanted. We'd have very little sleep after 2 days of driving, 2 days of military graduation ceremonies and another days drive. I was looking at various sites when I went back to this one and booked the room. I checked my confirmation in my email with 5 minutes and discovered that the dates had changed for two night later. I tried to call for help for over a half and hour. NO ONE would pick up. The hotel tried to help but couldn't. I couldn't cancel because I didn't pay the $5 to have that option but I was 20 min for the hotel so I didn't think I needed it. The next day I tried several more times to get customer service. I asked them to call me. NOTHING. SO NOW I GUESS WE EAT THE MONEY because of bad customer service and care. HORRIBLE!

I made a reservation to travel North by car to care for a sick parent. They unexpectedly passed away before I left and had to cancel to fly North instead. I called Traveluro to cancel my hotel reservation within their stated free cancelation time frame just to get an email stating they have a strict no cancelation policy. Here is their site stating free cancelation. This company is NOT legitimate and goes against their word.

I booked a motel and wasn't given an option for non refund. I got to the motel and they don't accept pets. Manager of motel said I will refund the 3rd party so you can get your money back. Told the person on the phone this she said I have to wait. Called 2 days later they told me no refund but the motel is refunding. Tell me how that works? This company gets paid 2 times for a room not used. Where is the integrity and good business operations. NOT WITH TRAVELURO. I had to get a room at another motel and now it seems I paid for 2 rooms for 1 night. Will never use them again.

Started price quote at. $81 going rate for similar hotels in same area $162. So check further new rate on following page was $90. Thought ok booked new price $115. Asked me to tip someone not sure who? Booked hotel suppose to be Fairfield inn. Found address after confirmation and once arriving. Is actually an old run down Comfort INN. So pretty much bait and switch. But with a no cancellation policy the good news is hotel is clean. I will never use Traveluro again to book anything.

I booked a room to stay in Williams, CA on Feb 23. I checked several combinations of bed sizes with and without breakfast. There was a glitch in their booking website and it replaced my check-in date with Feb 19. I saw this as soon as I booked the room. I immediately called customer service and was told the booking was not changeable or refundable. I only wanted to correct the date. They offered to escalate my request, but there was never a response (email or call). They are forcing me into contesting my credit card charges.

I have used this site to book a hotel for 3 nights in Woodbridge NJ from 10th Feb 2023 to 12th Feb 2023. After reaching the hotel I found the hotel did not have hot water, I called Traveluro they said they will cancel the reservation and I will get my money back in 2 hrs.
As of today (Feb 18th) I still didn't get my money back, when ever I call their customer service they transfer to another department where no one answers or phone gets disconnected after keeping me waiting for hours.

Sen

I jumped at the chance to stay one night for under $50, expecting only a slight rise in final price for the tax collected. Not so, their fee took a $47 price tag up to $66. I could have stayed at a nicer, safer place than I did for that price. Also, unlike booking.com which I've been using for the rest of my road trip, their prices are non-refundable. Never again.