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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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You don't even get 24 for a free cancellation policy. I didn't catch this at first as generally most places have a decent return policy. Not this place. Greedy company trying to keep a few bucks. Won't book through them again for this reason.
Tricky site, stealing money... error messages, designed to make it impossible to cancel, change, or handle reservation stuff
Good afternoon, Randy.
We’re very sorry to hear about the frustrating experience you had while trying to manage your reservation on our website. We completely understand how important it is to have a smooth and hassle-free process, especially when it comes to cancellations or changes.
At TravelUp, we strive to make our website user-friendly and accessible, and it’s concerning to hear you encountered error messages and difficulties. Please rest assured that we have taken your feedback seriously and will escalate this issue to our IT team immediately. Our website is generally designed to allow easy amendments and cancellations, so we will definitely investigate what went wrong in your case.
We apologise for any inconvenience caused and thank you for bringing this to our attention. Your feedback helps us improve, and we hope we’ll have the opportunity to serve you better in the future.
Kind regards,
TravelUp
No issues. Great experience. We'd never used travelup, but so far, we'd use them again. But I suppose this just means we'll need to travel more.
Good afternoon, Thomas.
Thank you so much for your kind words and for giving TravelUp a try! We're thrilled to hear that your experience was quick, easy, and issue-free. It's always our goal to make travel as smooth and stress-free as possible, and it’s great to know we’ve earned your trust.
We’d love nothing more than to help you plan more adventures—so yes, here's to traveling more often! Whenever you're ready for your next trip, we'll be here to make it just as seamless.
Warm regards,
TravelUp
PESIMA, ME ROBARON MAS DE 50 EUROS, CON EL PRETEXTO QUE EL PAGO LE PARECIO UNA OPERACION SOSPECHOSA. CANCELARON MI RESERVA Y ENCIMA ME COBRARON.
Buenas tardes, Juan.
Gracias por contactarnos sobre su reserva.
Le pedimos disculpas por la falta de profesionalismo de nuestro equipo. En TravelUp, no trabajamos asà y se realizarán más investigaciones sobre esta experiencia.
Comparta más información con nosotros en [email protected] junto con el número de referencia de su reserva para que podamos darle seguimiento interno.
Atentamente,
TravelUp
Booking was very easy so thus far, everything worked quickly and efficiently. The proof will be whether everything goes smoothly at check in.
Good afternoon, Cynthia,
Thank you for your positive feedback! We're glad to hear that the booking process was easy and everything went smoothly and efficiently so far. That’s exactly the kind of experience we aim to deliver.
We understand that the real test comes at check-in, and we’re confident things will continue to go just as smoothly. Should you need any assistance along the way, we’re always here to help.
Wishing you safe and stress-free travels!
TravelUp
When I got to your sure your price was consistently higher than quotes in the trivago site I felt I could not trust your system when I've never experienced this type of pricing problem with trivia in the past. If I see that it is a price quoted by Travel up I do not go further and report to looking for something else. You are not trusted.
Good afternoon, Bruce,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your negative experience and truly regret that we lost the opportunity to serve you.
We completely understand how frustrating it can be to see a price change between platforms, especially when you're expecting consistency. Please allow us to clarify that in the travel industry, prices are dynamic in nature. This means they can fluctuate frequently based on factors such as availability, demand, currency exchange rates, and updates from airline or hotel providers. Unfortunately, this is something that is outside of our control, and while we do our best to display the most accurate and up-to-date pricing, occasional discrepancies can occur.
At TravelUp, we strive to be as transparent and competitive as possible, and it is never our intention to cause confusion or mistrust. We're genuinely sorry to hear that your experience led you to feel otherwise.
We value your feedback and hope you'll consider giving us another opportunity in the future. If you have any further concerns, we’d be happy to look into them for you directly.
Kind regards,
TravelUp
I've learned not dealing directly with the hotels is a bad idea. I got suckered in again. No direct customer service phone number
Good afternoon, Joseph.
Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointing experience.
We completely understand how frustrating it can be to feel misled, especially when you're under the impression that you're making a deposit rather than a full payment. We always aim to make the booking process as clear and transparent as possible, and we regret that this was not your experience on this occasion.
It is also highly unusual that you were unable to find a contact number, as we always include the property’s direct contact details in the booking confirmation email sent to our customers. We’ve reviewed your booking and can confirm that the hotel's phone number was provided. We kindly encourage all our customers to carefully review the full booking confirmation upon receipt, as it contains all essential information, including contact details and payment terms.
We appreciate your feedback and will continue working to improve clarity and accessibility for all our users. If you still need assistance or have unresolved concerns, please don’t hesitate to reach out to us—we're here to help.
Kind regards,
TravelUp
Your Site was easy to use
I have not stayed at hotel yet.
Haven't previously needed to print voucher.
Good afternoon, Conner.
Thank you for your feedback! We’re glad to hear you found our site easy to use—that’s exactly what we aim for.
As your stay is still upcoming, we hope everything goes smoothly when you arrive. If you haven't needed to print a voucher before, rest assured that in most cases, hotels accept digital confirmations shown on your mobile. However, if you do need a printed copy, you can access it anytime from your booking confirmation email or contact us for help.
Wishing you a great stay and a pleasant trip ahead!
TravelUp
I booked a hotel in Las Vegas and after 10 days and five phone calls. I found out that my booking did not go through and I had to book a similar hotel at twice the price. I would not recommend this site to anyone.
Good afternoon, Diane.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - Hotels@travelup. Com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
They were very helpful, and gave us the best price. I used to wrong email and had to contact them to change it. They were very prompt in fixing my mistake.
Good afternoon, Dona.
Thank you so much for your kind words and for taking the time to leave us a 5-star review!
We’re thrilled to hear that you had a great experience booking your New York trip with TravelUp and that our team was able to assist you promptly with updating your email address. Mistakes can happen, and we’re always here to help ensure everything goes smoothly for our customers.
It’s also wonderful to know you felt supported and that we were able to offer you the best price—we work hard to provide both value and great service, and feedback like yours truly means a lot to us.
We hope you had an amazing time in New York and look forward to helping you again on your next adventure!
Warm regards,
TravelUp
Great price for a very nice hotel. Just needed a place for a simple overnight stay to relax and avoid a long drive. Didn't break the bank I would consider staying a longer getaway
Good afternoon, Karen.
Thank you so much for your fantastic 5-star review!
We’re so pleased to hear that you found a great place to stay through TravelUp at an excellent price. It’s always rewarding to know that we were able to help you find the perfect spot for a relaxing overnight break—especially when it saves time and makes travel more comfortable.
It’s even better to hear that you’d consider returning for a longer getaway! That kind of feedback is exactly what we aim for, and we’d love to help you plan your next trip whenever you're ready.
Thanks again for choosing TravelUp—we hope to assist you again soon!
Warm regards,
TravelUp
I bought 2 return tickets and when i went to check in to return back to the uk, i was told that the company had refunded the tickets and i was not able to travel as a result. When i contacted the company i was met with very rude people who claimed they did not refund it but i had to pay a fee for the tickets which was the price of 2 new ticket. I had been emailing them and trying to get in contact with them for the past month and abit but i had no response from them. Please be very wary when booking with them as theyre abit dodgey (booked through skyscanner)
Good afternoon,
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - admin@travelup. Com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
Overall it was good, l gave up on trying to reach customer service (24/7) to ask couple questions.
Not sure if I will do this again And I hope there will be no issues in the near future
Good afternoon, Emad.
Thank you for taking the time to leave us a review.
We’re glad to hear that your overall experience with TravelUp was a positive one and that your hotel reservation met your expectations.
We’re truly sorry to hear that you had difficulty reaching our 24/7 customer service team. This is certainly not the level of accessibility we strive to offer, and your feedback has been passed along to the relevant team so we can review and improve our service response times.
Your trust is very important to us, and we sincerely hope that your future experiences are completely seamless. If there’s ever anything you need or if any issues do arise, please don’t hesitate to reach out again—we’re here to help.
Thank you once again for choosing TravelUp, and we hope to welcome you back for your future travels.
Warm regards,
TravelUp
I got a great rate through Travel Up. Everything went super great. Thank You TravelUp, for the amazing experience.
Good afternoon, Lyndsay.
Thank you so much for your wonderful 5-star review!
We’re absolutely delighted to hear that you found our platform easy to navigate and were able to secure a great rate for your booking. At TravelUp, we’re committed to making travel simple, affordable, and stress-free—so it’s fantastic to know that everything went smoothly for you.
Your kind words truly mean a lot to us, and we’re thrilled that we could contribute to such a positive experience. We look forward to helping you plan many more amazing trips in the future!
Thanks again for choosing TravelUp.
Warm regards,
TravelUp
As long as we don't have any problems when we arrive at our destination, we will be very pleased and will book again through this site.
Good afternoon, Leon.
Thank you so much for your kind review and 5-star rating!
We’re thrilled to hear that you found the booking process easy—simplicity and convenience are exactly what we aim to deliver for every customer. We completely understand that a smooth experience upon arrival is just as important, and we’re confident that everything will go as planned for your upcoming trip.
Should you need any assistance before, during, or after your journey, our team is always here to help. We truly appreciate your trust in TravelUp and can’t wait to welcome you back for future bookings.
Wishing you a fantastic trip!
Warm regards,
TravelUp
This was a great experience after searching all over the internet for a great price. I found it on Travel up!
Good afternoon, Anthony.
Thank you so much for sharing your experience and leaving us a 5-star review!
We’re absolutely delighted to hear that your "lucky trip" turned out to be a great one with TravelUp. It’s always rewarding to know that after searching far and wide, you found the best deal with us—that’s exactly what we aim for!
Helping travelers like you discover great prices and smooth booking experiences is at the heart of what we do, and we’re so pleased we could be a part of your journey.
We look forward to helping you plan your next adventure soon!
Warm regards,
TravelUp
It was easy to purchase and better deal compared to other companies hope everything works well from now on and I do like to hear a confirmation from the hotel
Good afternoon, Farid.
Thank you so much for your fantastic 5-star review!
We’re thrilled to hear that you found a great deal through our mobile platform and that the booking process was smooth and easy for you. Providing our customers with both convenience and competitive prices is what we strive for every day, so it’s wonderful to know we hit the mark.
Regarding your request for confirmation from the hotel—rest assured, your booking details have been sent to the property, and everything should be in place for your stay. If you haven’t already received confirmation directly from the hotel, feel free to reach out to us and we’ll be happy to follow up for you.
We truly appreciate your trust in TravelUp and look forward to helping you with many more successful trips in the future!
Warm regards,
TravelUp
Booking was easy, but hopefully everything goes okay when we check in, they stay is scheduled for July 2025
Good afternoon, Lisa.
Thank you so much for your 5-star review and for choosing TravelUp for your upcoming hotel stay!
We’re so pleased to hear that the booking process was easy and seamless for you—that’s exactly what we aim for. Your reservation for July 2025 is all set, and while it’s still a bit down the road, we’re confident everything will go smoothly when it’s time to check in.
If you have any questions or need assistance at any point before your stay, our team is always here to help. We’ll also be keeping an eye on your reservation to ensure everything remains in order.
Thanks again for booking with us, and we hope your stay in July is just as wonderful as your booking experience!
Warm regards,
TravelUp
Every single aspect of booking was awful, from miscommunication, double bookings with payments, all inclusive not being honored and then having to dispute charges because they couldn't get it together. Book directly through the hotel and not with them. You will have to use legal documentation protocol to protect yourself from every false promise. Even the Amstar pickup was a mess and I paid an additional $120 to take a taxi from airport. The worst! I'm warning others because NEVER again. I'm an avid traveler and can speak Spanish!
Good afternoon, Marie.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - Hotels@travelup. Com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
It was very easy to make the reservation and I was able to get the rooms i needed at a very reasonable price.
Good afternoon, Rodney.
Thank you so much for your fantastic 5-star review!
We’re so glad to hear that you found the reservation process easy and that you were able to secure the rooms you needed at such a great price. At TravelUp, we always strive to provide our customers with the best options and prices, so it’s wonderful to know we hit the mark for your Orlando trip.
We hope you have a fantastic time during your stay, and if you need any assistance in the future, don’t hesitate to reach out. We’re always here to help with your travel plans.
Thanks again for choosing TravelUp!
Warm regards,
TravelUp
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Aaron.
Thank you for sharing your experience, and we're truly sorry to hear about your disappointment regarding the cancellation policy. We understand how frustrating it can be when expectations aren't met—especially when you're used to more flexible policies elsewhere.
At TravelUp, we aim to be as transparent as possible throughout the booking process. Unfortunately, in this case, the airlines we work with do not offer a 24-hour free cancellation window to us, which limits our ability to pass on such flexibility to our customers. This is why, as clearly stated in the terms and conditions you agreed to at the time of booking, cancellations are subject to the airline's rules and may not be refundable or changeable.
We regret any inconvenience this has caused and appreciate your feedback, as it helps us continue improving our service and communication. Should you need any further assistance, we’re always here to help.
Kind regards,
TravelUp