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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Terrible customer service as it is nearly impossible to speak to someone.
I left a message saying I wanted to cancel my reservation since there wasn't a true was to do it even with the directions to do it. Now I get this email. Pleas cancel my reservation now!
Good evening, Olivia.
Thank you for your message. We're sorry to hear about the confusion and frustration you've experienced.
We’re having a hard time understanding the exact nature of your request from the message you've left. To assist you properly, we kindly ask you to either call us directly or send us an email at [email protected] with your booking reference and cancellation request. Our team will be more than happy to help you.
We appreciate your patience and look forward to resolving this for you.
Kind regards,
TravelUP.
It was easy and stay was great. I'm not sure if I saved any $ because the rate did not include taxes nor pet charge. I'm pretty sure I could have paid the same directly with hotel.
Good evening, Carolyn.
Thank you so much for your positive review! We’re thrilled to hear that your stay at the Comfort Inn was smooth and enjoyable, and that the booking process through TravelUp was easy—that’s exactly what we aim for!
We appreciate your honest feedback regarding the pricing. While we strive to offer competitive rates, we understand that taxes and additional charges like pet fees can sometimes make it harder to compare prices directly. These fees are typically set by the hotel and may not always be included in the base rate shown at the time of booking.
That said, your comments are incredibly valuable and help us continue improving the clarity of our pricing and booking experience. If you ever have questions about what’s included in your rate, our team is always happy to help clarify before you book.
Thanks again for choosing TravelUp—we hope to assist you with your next trip soon!
Warm regards,
TravelUp.
I was sent via Trivago. I chose this site because it had the lowest price for the hotel I needed.
Good evening, Gary.
Thank you so much for your kind review! We’re thrilled to hear that you found the lowest price for your hotel through TravelUp and that your booking experience was quick and accurate—that’s exactly what we aim to deliver.
We’re also glad Trivago helped connect you with us. We work hard to ensure our rates are competitive and our booking process is seamless, so it’s great to know that everything went smoothly for you.
If you ever need assistance with future travel plans—whether it’s hotels, flights, or full holiday packages—we’d love to help you again. Thanks for choosing TravelUp, and we hope to be part of your next adventure!
Warm regards,
TravelUp.
We decided to change hotel 2 weeks before get there, but unfortunately once you confirm your reservation there is no way back, so we lost part of the money.
Would be great if you have the option of cancel or change your reservation without a penalty.
Good evening, Plinio.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointment and the inconvenience caused by the inability to modify your reservation without a penalty.
We completely understand how plans can change, and we agree—it would be ideal to have more flexibility in such situations. However, we’d like to clarify that the cancellation and amendment policies are set by the property itself, not by TravelUp. As a booking platform, we are required to strictly follow the terms and conditions agreed upon at the time of booking.
Unfortunately, this means we are unable to waive the penalty in your case. We genuinely regret that we couldn’t offer a more favorable outcome and hope this experience won’t deter you from considering us in the future.
If you have any further questions or need assistance with future bookings, please don’t hesitate to reach out to us at [email protected].
Kind regards,
TravelUp.
I kept getting a notice there was a problem paying, & click to receive a secure email to process payment OR call a number. Tried twice to get the secure payment site with no response. Called the number & got a recording that there would be AN HOUR wait!
Good evening, Gary.
We’re sorry to hear about the frustrating experience you had while trying to complete your payment and reach our support team. We understand how important it is to have a smooth and responsive booking process.
It’s possible that there was an issue with your card during the transaction, which may have triggered the payment error. As for the long wait time on the phone, we sincerely apologise—call volumes can fluctuate, and unfortunately, we cannot control the flow of incoming calls.
For quicker assistance, we kindly ask you to email us at [email protected]. Our team is actively monitoring this inbox and will be happy to help resolve your issue.
Thank you for your patience and for bringing this to our attention.
Kind regards,
TravelUp.
I was charged with 260 dollars extra because of TavelUp. Only TravelUp required an extra fee at the arrival time.
Good evening, Luis.
Thank you for your feedback. We’re sorry to hear about your concern regarding additional charges.
After reviewing your booking, we can confirm that no extra fees were charged by TravelUp beyond what was outlined at the time of your reservation. If you were charged an additional amount at the hotel, we kindly request that you share a copy of the receipt or any supporting documentation showing the charge. This will help us investigate the matter further with the property.
Please email the details to [email protected], and our team will be happy to assist you.
Kind regards,
TravelUp.
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Good evening, Richard.
Thank you so much for your kind words and for taking the time to share your experience with us! We’re absolutely delighted to hear that you had a great experience with TravelUp.
Our goal is to make travel planning as smooth, affordable, and stress-free as possible, and it’s always rewarding to know when we’ve succeeded. Whether it’s finding the best deals, offering a simple booking process, or providing reliable support, we’re here to help every step of the way.
We truly appreciate your trust in us and look forward to helping you with your next adventure—whether it’s a quick getaway or a dream vacation!
Warm regards,
TravelUp.
It was extremly easy to navigate and choose which option worked best for me. It was quick and provided me the lowest price.
Good evening, Nicolde.
Thank you so much for your fantastic review! We’re thrilled to hear that you found our platform user-friendly, quick, and easy to navigate. Making it simple for travelers to find the best options at the lowest prices is exactly what we strive for.
We’re glad you were able to choose the option that worked best for you with ease. Your feedback motivates us to keep improving and delivering a seamless booking experience for all our customers.
We look forward to helping you plan your next trip!
Warm regards,
TravelUp.
I'm having a issue tryin to cancel my reservation I've emailed multiple times and no one will email me back a cancellation confirmation This is ridiculous! I have a work issue due to I work in the medical field an we will not be able to travel at this time I understand the deposit is non refundable but for no one to email me back I feel I should be refunded the deposit an I'll make sue that I let social media know not to use this site to book anything an I'll contact my back as well to make sure there are no charges took out Thanks but no one has bother to help with this matter!
Good evening, Kimberlee.
We’re truly sorry to hear about your experience and the frustration it has caused. We understand how important flexibility is, especially when unexpected work commitments arise.
Upon reviewing your case, we can confirm that a response was sent to your email, explaining that your ticket is non-refundable. Unfortunately, these fare rules are set by the airline, not by TravelUp, and we are required to adhere to them strictly.
We genuinely regret that we’re unable to offer a refund in this situation. If you have not received our email or need further clarification, please don’t hesitate to reach out again at [email protected], and we’ll be happy to assist you further.
Kind regards,
TravelUp.
Very poor communication with customers by phone or email about reservations. My credit card company called me to confirm payment for my hotel reservation. After a couple of days I checked my account and noticed that the charge for my reservation had not been charged. I then called to find out that my reservation had been canceled due to lack of payment and that the hotel had been booked up. I was then notified that my deposit of 167.01 was non refundable. Very unhappy with service received by TravelUp.
Good morning, Eric.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
The website is easy to use and very detailed.
Easy and quick to use. There were many reservations to choose from. The hotels were well described and correct, I will be using their service again.
Good morning, Saundra.
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you found our platform easy and quick to use, and that the wide range of hotel options helped you find the perfect fit for your upcoming island trip. It’s great to know that the hotel descriptions matched your expectations—accuracy and clarity are top priorities for us, so your feedback means a lot.
We’re especially happy to hear that you’ll be using our service again. Repeat customers like you are the reason we do what we do, and we can’t wait to help you plan your next adventure.
If you ever need assistance or have questions along the way, we’re just a message away.
Warm regards,
TravelUp.
I booked a double queen bed room upon arrival they said I only booked a single queen bed room. Even after showing them my confirmation email stating it was supposed to be a double queen room.
Good morning, Robert.
We’re very sorry to hear about the issue you experienced with your room type—it’s understandably frustrating to arrive and find that your expectations weren’t met.
We’ve reviewed your reservation on our end and can confirm that the booking was made exactly as selected during the reservation process. Your confirmation email should reflect the same details.
To help resolve this, we’d like to escalate the matter directly to the property. Please email us at [email protected] with your booking reference and any supporting documentation. We’ll work with the hotel to investigate what went wrong and advocate on your behalf.
Thank you for bringing this to our attention—we’re here to help and hope to turn this experience around for you.
Sincerely,
TravelUp.
They try to hide a lot of things. Even if you cancel immediately, there's still a cancellation fee. Their receipt doesn't match what they charged my credit card. I wouldn't do business with them again
Good morning, Jim.
We’re very sorry to hear about your experience and truly regret any frustration this situation has caused. We understand how important transparency and trust are when booking travel, and we appreciate you bringing this to our attention.
Please allow us to clarify a few important points:
At the time of booking, the cancellation policy is clearly outlined in the terms and conditions, including the fact that there is no free cancellation window for the selected rate. We understand this may be disappointing, but we always aim to provide this information upfront so our customers can make informed decisions.
Regarding the pricing discrepancy, we have thoroughly reviewed your reservation and can confirm that the amount charged matches the price you selected at the time of booking. This same price was also included in your booking confirmation, which you agreed to. Therefore, there was no oversight on our end.
That said, we’re always here to help clarify any concerns and ensure you feel supported. If you’d like us to take another look or provide documentation for your records, please don’t hesitate to reach out to our support team.
Sincerely,
TravelUp.
The hotel never received the paid reservation, I will report your company to American Express. I called and send several e-mails.
Good morning, Carlos.
We’re truly sorry to hear about your experience, and we completely understand how frustrating and stressful this situation must have been.
Please know that this is highly unusual, and we take matters like this very seriously. We want to investigate your case thoroughly to understand what went wrong and how we can make it right. At your earliest convenience, please email us at [email protected] with your booking reference and any details you have.
While we understand your concern, please rest assured that we are committed to resolving this. We’ll also escalate this issue to our provider to ensure it’s looked into from all sides.
Thank you for bringing this to our attention—we hope to have the opportunity to restore your confidence in our service.
Sincerely,
TravelUp.
So far it appears that I have saved $200 to $300. I have to wait till 09/04/2025 to see if I get the Hotel information
Good morning, John.
Thank you so much for your wonderful review!
We’re thrilled to hear that you’ve potentially saved between $200 and $300 on your Vegas hotel booking—that’s exactly the kind of value we love delivering to our customers. It’s great to know the process has gone smoothly so far, and we’re keeping our fingers crossed that everything continues to go perfectly for your stay on September 4,2025.
If you have any questions or need assistance before your trip, feel free to reach out. We’re here to help every step of the way and ensure your experience lives up to your expectations.
Wishing you an amazing time in Vegas!
Warm regards,
TravelUp.
Fácil de buscar y a la hora de hacer el pago, volvería a reservar…………. Espero que todo esté bien …. ((((((((((((((((()))))))))))))))))))))
Buenos días, Alfredo.
¡Muchísimas gracias por tu excelente reseña!
Nos alegra saber que encontraste todo muy fácil, desde la búsqueda hasta el proceso de pago. En TravelUp trabajamos constantemente para que reservar tu viaje sea rápido, sencillo y seguro, así que tu comentario nos motiva a seguir mejorando.
Esperamos que todo esté perfecto en tu próxima experiencia, y estaremos encantados de ayudarte a reservar nuevamente cuando lo necesites.
¡Gracias por confiar en nosotros!
Saludos cordiales,
TravelUp.
Not only easy to book but the cheapest prices. Almost too good to be true. Instant reservation details
Good morning, Karl.
Thank you so much for your fantastic feedback!
We’re thrilled to hear that you found the booking process easy and our prices unbeatable—that’s exactly what we strive for at TravelUp. It’s great to know that your reservation details came through instantly and everything went smoothly.
We love hearing that our service felt “almost too good to be true”—but we promise, it’s very real! 😊 Your satisfaction is our top priority, and we’re so glad we could deliver a seamless experience.
Looking forward to helping you plan your next adventure!
Warm regards,
TravelUp.
Thank you. The process was simple and the site was easy to navigate. The confirmation feedback was a little confusing because I booked a hotel through you and I was referred to as a passenger instead of a guest. Other than that it was good.
Good morning, Mark.
Thank you for your kind feedback and for taking the time to share your experience with us!
We’re so glad to hear that you found our mobile site easy to use and the booking process simple—that’s exactly what we aim for. Your comment about the confirmation referring to you as a “passenger” instead of a “guest” is very helpful, and we completely understand how that could be confusing, especially when booking a hotel.
We’ve shared your feedback with our technical team so they can look into improving the clarity of our confirmation messages. Your input helps us make TravelUp even better for everyone.
Thanks again for choosing us—we look forward to helping you with your next trip!
Warm regards,
TravelUp.
Deceptive offer! They did not mention that they would charge a $31.78 hotel fee, and on top of that, it's an old hotel. This is a formal complaint requesting a refund of the fee paid to the hotel.
Good morning, Gretta.
Thank you for sharing your experience with us. We’re truly sorry to hear about the unexpected hotel fee and the condition of the property—it’s certainly not the experience we want for our customers.
We completely understand how frustrating it must have been to encounter an unmentioned charge of $31.78, especially when it wasn’t clearly communicated upfront. Please allow us to clarify: resort or hotel fees are charged directly by the property and are not included in the booking amount paid through TravelUp. These fees are typically outlined in the hotel’s policy section, but we understand that they can sometimes be overlooked or not made as clear as they should be.
While we, as a travel agency, do not have control over or access to real-time charges made by the hotel, we absolutely want to help. We recommend contacting the hotel directly to request a refund for the fee. In parallel, we will escalate this matter to our provider to ensure your feedback is heard and to help prevent similar issues in the future.
We truly value your feedback and hope to have the opportunity to provide you with a better experience next time.
Warm regards,
TravelUp.
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Good evening, Elaine.
We’re very sorry to hear about your experience and the difficulty you’ve had reaching us. We understand how important it is to speak with someone when you need assistance.
To help us look into this further, could you please let us know which number you were dialing? This will help us ensure all our lines are functioning properly.
In the meantime, we kindly ask you to email us at [email protected]. Our team is actively monitoring this inbox and will be more than happy to assist you.
Thank you for your patience and for bringing this to our attention.
Kind regards,
TravelUp.