TravelUpReviews 2,171

Good afternoon, Christopher.

Thank you so much for your kind review and for choosing TravelUp for your booking!

We’re delighted to hear that your first experience with us—and with Trivago—was smooth and hassle-free. It’s great to know that our platform helped make your planning easier, and we truly appreciate your trust in us.

We hope everything goes just as smoothly during your hotel check-in and throughout your stay. If you need any assistance before, during, or after your trip, our support team is always here to help.

Wishing you a fantastic travel experience, and we look forward to welcoming you back for future bookings!

Warm regards,
TravelUp.

Good afternoon, Juan.

Thank you so much for your kind words and for giving us a five-star rating!

We’re thrilled to hear that your first booking experience with TravelUp was quick and efficient. Making travel planning smooth and stress-free is exactly what we aim for, and it’s wonderful to know we delivered that for you.

We hope everything goes just as smoothly during your hotel check-in and throughout your stay. If you ever need assistance or have any questions before, during, or after your trip, our support team is always here to help.

Thank you again for choosing TravelUp—we look forward to helping you with many more travel adventures in the future!

Warm regards,
TravelUp.

Good afternoon, Stacey.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good afternoon, Richard.

Thank you so much for your thoughtful review and for giving TravelUp a strong rating!

We’re thrilled to hear that after a long search, you were able to find a great deal through our platform—even at a location that appeared sold out elsewhere. Helping travelers uncover hidden availability and better prices is exactly what we aim to do, and we’re so glad we could deliver that for you.

Your feedback means a lot to us, and we’re grateful you chose TravelUp for your booking. We hope your stay was just as satisfying as the booking experience, and we’d love to assist you again on your future travels.

If you ever need help or have questions, our team is always here to support you.

Warm regards,
TravelUp.

Good afternoon, Lisa.

We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback.

The issues you described—poor room condition, cleanliness concerns, misleading advertising, and noise disturbances—are certainly not what anyone should expect when booking a stay. At TravelUp, we want our customers to enjoy a seamless and comfortable travel experience, and it’s disappointing to learn that this property did not meet those expectations.

Unfortunately, as a travel agency, we do not have direct control over real-time conditions at the hotel. However, we take your concerns seriously and will escalate this matter to both the supplier and the property management to ensure they are aware of the situation and can take appropriate action.

We also recommend raising a formal complaint directly with the hotel, as guest feedback is crucial in prompting improvements and accountability at the property level.

Thank you again for bringing this to our attention. We sincerely apologize for the inconvenience and hope your future travels are much more enjoyable.

Warm regards,
TravelUp.

Good afternoon, Bryan.

Thank you for sharing your feedback and for giving TravelUp a try for your first booking!

We’re glad to hear that the initial process went smoothly, but we’re sorry to learn you’ve had trouble printing your voucher. We understand how important it is to have your travel documents ready, especially before check-in, and we apologise for any inconvenience this may have caused.

To resolve this quickly, we recommend checking your confirmation email, which includes a link to download and print your voucher. If you're still having trouble, please don’t hesitate to reach out to our support team at [email protected]—we’ll be happy to assist you and ensure you have everything you need for a smooth check-in.

We hope your stay goes wonderfully and look forward to hearing how everything went once your trip is complete!

Warm regards,
TravelUp.

Good aternoon, Javier.

Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the difficulty you faced while trying to cancel your reservation, and we understand how frustrating this situation must have been.

At TravelUp, we strive to provide a seamless booking experience, and it’s unfortunate when issues like this arise. We’ve investigated your case, and unfortunately, the ticket you purchased falls under a fare type that is non-changeable and non-cancelable, as per the rules set by the airline. These fare conditions are strictly enforced by the airline, and as a travel agency, we are required to adhere to them without exception.

We understand that you identified the error shortly after booking, and we genuinely regret that we were unable to offer a resolution. While we always aim to support our customers, we are bound by the fare rules of the airlines and cannot override them.

We appreciate your feedback and will continue working to improve our communication and support processes. If you have any future travel plans, we’d be happy to assist you in selecting more flexible fare options.

Warm regards,
TravelUp.

Good afternoon, Roxane.

Thank you for sharing your experience, and we’re truly sorry to hear about the confusion and frustration caused by the booking process.

We understand how disappointing it must have been to end up with a reservation in the wrong city—especially when your intention was to book in Jackson, Ohio. At TravelUp, we want our customers to have a seamless and reliable booking experience, and it’s unfortunate when things don’t go as expected.

We’ve thoroughly tested our website and have not found any technical issues that would redirect a booking to a different location. The booking confirmation we sent reflects the details selected during the reservation process, and we can see that the consent was provided based on those selections.

That said, we completely understand how easy it is to get confused—especially when multiple tabs are open and you're comparing options across different platforms. These things can happen, and we empathise with the inconvenience it caused.

While we’re unable to override the cancellation policy in this case, we appreciate your feedback and will continue working to improve clarity and support throughout the booking journey.

Warm regards,
TravelUp.

Good afternoon, Camille.

Thank you for sharing your experience, and we’re truly sorry to hear about the frustration caused by the cancellation process and the unexpected charge.

We completely understand how disappointing it must have been to cancel your reservation shortly after booking and then discover that the deposit was non-refundable. At TravelUp, we aim to make our booking terms as clear as possible, and we regret that this detail wasn’t communicated to your satisfaction at the time of cancellation.

As per the terms and conditions agreed upon during the booking process, the deposit is non-refundable, even in cases of same-day cancellations. These policies are in place to align with the agreements we have with our suppliers and partners, and unfortunately, we are required to follow them strictly.

We genuinely empathise with your situation and appreciate your feedback. It helps us identify areas where we can improve our communication and transparency. If you have any questions or need assistance with future bookings, our team is here to help guide you through more flexible options.

Warm regards,
TravelUp.

Good evening, John.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good evening, Mary.

Thank you for sharing your feedback and for booking with TravelUp! We’re glad to hear that the overall process went smoothly for you, and we appreciate your detailed comments.

Regarding your concerns:

Payment Clarification: While the initial display may have shown a partial payment option, the full amount is charged at the time of booking depending on the rate type selected. This is typically outlined during the final steps of the booking process.

Reservation Details: If your confirmation shows “0 adults,” that may be a display error. Rest assured, if you entered the correct guest details during booking, the hotel will have the accurate information. If you’d like us to double-check, feel free to email us at [email protected] with your booking reference.

Shuttle Services: TravelUp does not manage or arrange shuttle services. For information about complimentary airport shuttles or transportation to the cruise port, we recommend contacting the hotel directly. They’ll be able to confirm availability, shuttle schedules, and any associated costs in writing.

We appreciate your trust in us for your first booking and are here to help if you need further assistance. Please don’t hesitate to reach out!

Warm regards,
TravelUp.

Good evening, Holly.

Thank you so much for your kind words! We’re thrilled to hear that you found great prices on your hotel and that the booking process was simple and easy to understand—that’s exactly the experience we aim to provide.

At TravelUp, we work hard to offer competitive rates and a smooth, user-friendly platform so that planning your trip is as stress-free as possible. Your feedback means a lot to us and helps us continue to improve.

We hope to assist you again on your next adventure!

Warm regards,
TravelUp.

Good evening, Cornelio.

We’re very sorry to hear about your experience and the inconvenience you faced. However, after thoroughly checking our system, we could not locate any reservation under your name or details.

It’s possible that your booking was made through a different company. We kindly recommend reviewing your confirmation email or payment records to verify which agency the reservation was made with.

If you believe the booking was indeed made through TravelUp, please email us at [email protected] with your booking reference number and any supporting documents. We’ll be happy to investigate further.

Kind regards,
TravelUp.

Good evening, Juanita.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good evening, Marilyn.

Thank you for your feedback and for booking with TravelUp. We’re glad to hear you found a great price through our platform!

We understand your concern regarding the lack of detailed room and amenity information. This is something we’re actively working on improving. Room descriptions and inclusions are provided by the hotel partners, and while we aim to display them as clearly as possible, we recognize that more transparency would make the booking process even better.

In the meantime, if you ever need clarification before booking, our support team is happy to help—just drop us an email at [email protected].

We appreciate your input and hope to offer you an even better experience next time.

Warm regards,
TravelUp.

Good evening, Teresa.

Thank you for sharing your feedback. We’re sorry to hear that your experience at Disney’s All-Star Sports Resort did not meet your expectations, particularly regarding the food options and amenities.

While TravelUp is your booking platform, we do not manage the on-site services provided by the hotel. However, we take your concerns seriously and will escalate this feedback to the hotel management for their review and action.

We appreciate you bringing this to our attention and hope your next stay—wherever it may be—is much more enjoyable.

Kind regards,
TravelUp.

Good afternoon, Prudence.

Thank you so much for your kind review and for choosing TravelUp again for your return visit!

We’re delighted to hear that you found a great price and that the booking process went smoothly. It’s always a pleasure to welcome back returning travelers, and we’re glad we could help make your planning easier this time around.

We hope the hotel lives up to your expectations and is just as clean and comfortable as it was during your last stay five years ago. If you need any assistance during your trip or have any questions, our support team is always here to help.

Wishing you a fantastic stay and safe travels!

Warm regards,
TravelUp.

Good afternoon, Cheri.

Thank you so much for your wonderful review and for giving us a five-star rating!

We’re thrilled to hear that your booking experience was smooth and that you enjoyed your stay at Sleep Inn & Suites Monticello-2. It’s great to know the location worked perfectly for your visit to Charlottesville, with easy access to the Downtown Mall, UVA, and Monticello—such a beautiful and historic area to explore!

At TravelUp, we’re committed to making travel planning simple and affordable, and we’re so glad we could help make your trip a success. We look forward to assisting you again on your future adventures!

Warm regards,
TravelUp.

Good afternoon, Eric.

Thank you so much for your fantastic review and for giving us a five-star rating!

We’re absolutely thrilled to hear that your experience with TravelUp was quick, easy, and hassle-free. That’s exactly what we strive for—to make travel planning as smooth and stress-free as possible. Knowing that you found our site to be one of the best you’ve used in a long time truly means a lot to us.

We’re grateful for your trust and look forward to helping you with many more travel adventures in the future. If you ever need assistance or have questions, our team is always here to support you.

Thanks again for choosing TravelUp!

Warm regards,
TravelUp.

Good afternoon, Joan.

Thank you so much for your kind review and for giving us a five-star rating!

We’re delighted to hear that your stay at the Clarion Hotel was convenient and perfectly suited for your early flight. Helping travelers find comfortable and well-located accommodations is exactly what we aim for, and we’re so glad we could assist in making your travel plans easier.

Your feedback means a lot to us, and we’re grateful you chose TravelUp for your booking. We hope your journey went smoothly and look forward to helping you with future travel arrangements!

Warm regards,
TravelUp.