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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very easy to navigate. Somewhat intuitive. Complete service
Good morning, Carmen.
Thank you so much for your fantastic 5-star review! 🌟
We're thrilled to hear that you found our platform easy to navigate and intuitive — that's exactly what we aim for. At TravelUp, we believe that planning your travel should be as seamless and stress-free as the journey itself, so it's incredibly rewarding to know that our service delivered just that for you.
Your mention of our “complete service” means a lot to us. We work hard to provide everything you need — from flights and hotels to car hire and travel extras — all in one place, so you can focus on enjoying your trip.
If there's anything more we can do to make your next booking even smoother, please don’t hesitate to reach out. We look forward to helping you plan your next adventure!
Warm regards,
TravelUp.
Travel up had good selection of hotels, not good on flights. Wouldn't accept my credit card, had to use PayPal.
Good evening, Brenn,
Thank you for taking the time to share your feedback with us.
We’re really glad to hear that you found our hotel selection to be strong and that you were able to find what you needed. Offering a wide range of quality accommodation options is something we take pride in, so it’s great to know that part of your experience met expectations.
We’re sorry, however, to hear about the difficulties you encountered when trying to pay with your credit card. We understand how frustrating that can be, especially when you're ready to confirm your booking. While we’re pleased that PayPal provided a successful alternative, we appreciate you bringing this issue to our attention. We’re currently reviewing our payment systems to ensure they are as smooth and reliable as possible for all users.
Your feedback is incredibly valuable and helps us improve both our platform and customer experience. We hope to have the opportunity to serve you again and provide a more seamless booking process next time.
Warm regards,
TravelUp.
The booking was simple and a good price. When I needed to cancel to change resorts I received the refund qickly
Good afternoon, Dianne.
Thank you so much for your kind review and for choosing TravelUp!
We’re delighted to hear that your hotel booking experience was smooth and that you were able to secure a great discount. Making travel affordable and hassle-free is exactly what we aim for, and it’s wonderful to know we delivered that for you.
We also appreciate your feedback regarding the cancellation and refund process. We’re glad to hear that your refund was processed quickly when you needed to change resorts. While many of our discounted deals come with specific terms, we always strive to make the cancellation process as clear and efficient as possible.
Your comments help us continue improving our service, and we’re grateful for your trust. We look forward to helping you with your next trip!
Warm regards,
TravelUp.
Easy and I ike that I can copy everything to give my daugheter her reservation too...
Good evening, Hayward,
Thank you so much for your 5-star review!
We’re delighted to hear that you found the booking process easy and especially appreciated the ability to copy and share reservation details with your daughter. We know how important it is to keep travel plans organised and accessible—especially when coordinating with family—so we’re really glad that feature worked well for you.
Your feedback means a lot to us, and we’re always looking for ways to make the experience even smoother. If there’s anything else we can do to improve or assist with future bookings, we’d love to hear from you.
Looking forward to helping you with your next trip!
Warm regards,
TravelUp.
I had to restart multiple times as I was timed out with a rate no longer applies, even though it was the same rate every time I restarted.
Good morning, Larry.
Thank you for taking the time to share your experience with us. We're really sorry to hear that you encountered repeated timeouts during your booking process — we completely understand how frustrating that must have been, especially when the rate appeared unchanged.
We truly appreciate your patience and want to assure you that this isn’t the experience we aim to provide. Our goal is to make booking travel as smooth and reliable as possible, and it’s clear we fell short in this instance.
We’ve flagged this issue to our IT team, who will be investigating it thoroughly to ensure it doesn’t happen again. Your feedback is incredibly valuable in helping us improve our platform and service.
If you’re still looking to book or need any assistance, please don’t hesitate to reach out to our support team — we’d be happy to help you directly and ensure everything goes smoothly.
Thanks again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Warm regards,
TravelUp.
The booking was easy and options were clearly stated- they also offered the best prices
Good evening, Ima.
Thank you so much for your 5-star review!
We’re thrilled to hear that you found the booking process easy and appreciated the clarity of the options available. It’s also fantastic to know that our prices stood out to you—we work hard to offer competitive rates without compromising on quality or convenience.
Your feedback is incredibly valuable, and we’re so pleased we could help make your travel planning smooth and affordable. We look forward to assisting you again on your next journey!
Warm regards,
TravelUp.
It is not the best experience I have had and I do not wish to retain your services in the future. Your website does not provide accurate information in terms of currency.
Good evening, Amarnath,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your experience did not meet expectations.
We sincerely apologise for the confusion and inconvenience caused by the currency information on our website. We understand how important it is for pricing and payment details to be clear and accurate, and we’re sorry this impacted your trust in our service.
At TravelUp, we strive to provide a seamless and transparent booking experience for all our customers. Situations like this are not what we want anyone to go through. We’ve reviewed your booking and, from our side, everything appears to have been processed correctly. However, we take your concerns seriously and would appreciate it if you could share more details about the issue you encountered—such as where the currency discrepancy appeared or how it affected your booking—so we can investigate further and improve our systems.
Your feedback is invaluable in helping us enhance our service, and we hope you’ll consider giving us another opportunity in the future to provide the experience you deserve.
Warm regards,
TravelUp.
Tried to get help with my booking due to a medical issue and was shocked by how rude the customer service was. The agent, Sam, showed zero empathy, kept repeating how many times I called, and even hung up on me. I'm already under stress and losing money, and this treatment made it worse. Very disappointed – I hope others aren't treated the same way.
Good evening, Vikash,
We’re truly sorry to hear about your recent experience and the distress it caused during an already difficult time.
At TravelUp, we pride ourselves on delivering respectful, compassionate, and professional customer service—especially when our customers are facing personal challenges. What you’ve described does not reflect the standards we hold ourselves to, and we sincerely apologize for the way you were treated.
We want to assure you that we take this matter very seriously. We do not tolerate rudeness or a lack of empathy from any member of our team. We’re especially concerned to hear that your call was ended abruptly and that your concerns were not handled with the care they deserved.
To help us investigate this incident thoroughly and take the necessary steps internally, we kindly ask that you email us at [email protected] with your booking reference and any additional details you can provide. Your feedback is incredibly important, and we want to ensure this situation is addressed appropriately.
Once again, we’re very sorry for the experience you had and the added stress it caused. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
Warm regards,
TravelUp.
I think it's bull$#*! to sell a room to someone and not be able to give them a refund when they try to cancel the reservation the same day. What if someone makes a mistake like booking a room a week away when they needed it for that night? Like I did. Complete scam is what I think. Now I'm stuck with a reservation for next year sometime that who knows if I'll be able to use cause now it's to where I can't even change the date. So my opinion is this site is a scam.
Good evening, Kyle,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We completely understand how frustrating it must have been to make an unintended booking and then find out that it couldn’t be cancelled or changed. At TravelUp, we want all our customers to have a seamless and stress-free experience, and we’re very sorry that this situation caused you inconvenience and disappointment.
We’d like to clarify that many of the deals we offer are heavily discounted bundle rates, which are often more competitive than other platforms. However, these special rates come with strict terms and conditions set by our suppliers and hotel partners. Unfortunately, they do not allow us any flexibility for free cancellations or changes—even within the same day of booking.
To help avoid such situations, we always send a booking confirmation screen before finalising the reservation. This gives customers the opportunity to review all details, including dates, before providing final consent. In your case, the booking was confirmed after this step, and we proceeded based on the information and approval provided.
That said, we genuinely regret that this process didn’t work out as intended for you. Your feedback is important, and we’ll continue working to make our policies clearer and our platform more user-friendly.
Warm regards,
TravelUp.
Made no mention of resort fees charged at property when you said ( all taxes and fees included)
Good evening, Robert,
Thank you for your feedback, and we’re truly sorry to hear about the confusion and frustration caused by the resort fee charges at the property.
At TravelUp, we want all our customers to have a smooth and transparent booking experience, and we regret that this aspect of your stay did not meet expectations. We completely understand how unexpected charges can be upsetting, especially when you believed all fees were included.
We’d like to clarify that resort fees are not included in the total price displayed on our website, and this is clearly stated during the booking process as well as in the terms and conditions. These fees are set and collected directly by the property and are unfortunately outside of our control. That said, we understand how easy it can be to miss this detail, and we’ll continue working to make this information even more visible and clear for our customers.
We sincerely apologise for the inconvenience and hope this won’t deter you from considering TravelUp again in the future. If you have any further questions or would like us to review your booking in more detail, please feel free to reach out to our team.
Warm regards,
TravelUp.
I found out by visiting my bank/VISA website that the price quoted was in US dollars but no where during the booking process and confirmation does TravelUP display the currency being quoted. I was assuming it was Canadian dollars - not US dollars - making the price significantly higher than anticipated.
Good evening, Perry.
Thank you for taking the time to share your experience, and we’re truly sorry for the confusion and frustration caused by the currency display during your booking.
At TravelUp, we strive to ensure transparency at every step of the booking process, so it’s very concerning to hear that the currency was not clearly shown. This is not the experience we want for our customers, and we’d like to investigate this thoroughly to understand what went wrong and prevent it from happening again.
Please email us at [email protected] with your booking reference and any relevant details. Our team will look into this as a priority and work with you toward a fair resolution.
We appreciate your patience and the opportunity to make things right.
Warm regards,
TravelUp.
The guy who working at the desk at baymont was rude and disrespectful. I was never notified of a $100 deposit I just paid $195 for the two nights then he wasn't gonna refund me my money I didn't have the $100 for the deposit had to borrow $100 from a friend to pay for it so I didn't lose my money
Good evening, Adams,
We’re truly sorry to hear about your experience at Baymont, and we completely understand how upsetting and stressful this situation must have been. Being asked for an unexpected deposit, especially without prior notice, is incredibly frustrating — and having to borrow money just to avoid losing your booking is not something anyone should have to go through.
This is very unfortunate, and we want to assure you that we genuinely empathise with what you went through. While these kinds of real-time property-level decisions are outside our direct control as a travel agency, we take your feedback seriously and will escalate this matter to the property to ensure they are aware of the impact this had on your stay.
We also recommend that you raise this concern directly with the property as well, as hearing from both sides can help drive accountability and improve future guest experiences.
Thank you for bringing this to our attention — your feedback helps us advocate for better service on behalf of all our customers.
Warm regards,
TravelUp.
I never got a confirmation of my reservation. I am going to cancel
Good morning, Terry.
Thank you for your feedback, and we're truly sorry for the inconvenience you've experienced. We completely understand how concerning it can be not to receive a confirmation after making a reservation — especially when you're planning something as important as travel.
Please allow us to clarify: as stated on the booking confirmation page, some reservations may take up to 72 hours to be fully confirmed, depending on the airline or supplier involved. We’ve checked your booking and can confirm that your reservation was processed and the confirmation was sent to you within this timeframe.
We understand that the delay may have caused frustration, and we sincerely apologise for any stress this may have caused. Your experience matters to us, and we’ve already passed this feedback to our IT team to ensure the communication around confirmation times is clearer and more consistent moving forward.
If you still wish to cancel or need further assistance, our customer support team is here to help — please don’t hesitate to reach out.
Warm regards,
TravelUp.
It was easy the website navigation, complete information and great pictures
Good morning, Luis.
Thank you so much for your wonderful 5-star review! 🌟 We're absolutely delighted to hear that you found our website easy to navigate and packed with complete information — that's exactly what we strive for.
We know how important it is to have a smooth and intuitive booking experience, and we're glad our platform made it easy for you. Your mention of the great pictures is especially appreciated — we work hard to ensure our visuals help bring destinations to life and inspire your next adventure.
Your feedback means a lot to us, and it motivates our team to keep improving and delivering the best possible service. If there's anything we can do to make your next trip even better, we're just a click away!
Thanks again for choosing TravelUp — we look forward to helping you plan many more memorable journeys.
Warm regards,
TravelUp
I am extremely dissatisfied with this travel agency's customer service. My flight, scheduled for May 17th, was cancelled, and I was not notified by either the agency or the airline. As a result, I had to rebook another flight and make last-minute travel arrangements at my own expense. Despite multiple requests, I still have not received my refund as of August 1st. The agency is trying to withhold nearly 44% of the total ticket cost, which is completely unacceptable since the cancellation was not my fault. On top of that, their customer service has been unresponsive, unhelpful, and unwilling to take responsibility. This has been a frustrating and costly experience, and I would strongly advise others to avoid booking through this agency.
Good morning, Mateusz.
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration and inconvenience you’ve faced. We completely understand how upsetting it must have been to deal with a cancelled flight, unexpected expenses, and delays in communication — especially when you were relying on us to support your travel plans.
While we appreciate your feedback, we do feel it’s important to provide the full context regarding your booking. According to our records, your flight was cancelled due to a schedule change initiated by the airline after you had already checked in. Once a passenger checks in, the airline assumes full control of the booking, and unfortunately, we as a travel agency are no longer permitted to intervene or make changes. This also means that any notifications regarding cancellations or changes are the responsibility of the airline at that stage.
Regarding the refund, we understand your concern about the amount withheld. However, as clearly stated in the terms and conditions you agreed to at the time of booking, an administration fee is applicable for processing refunds, and the booking fee is non-refundable. These policies are standard across the industry and are in place to cover operational costs. We assure you that we are not withholding any amount unfairly, and everything has been processed in line with the agreed terms.
We’re genuinely sorry that your experience didn’t meet expectations, and we regret that our customer service did not provide the support you needed during this time. Your feedback has been shared with our team to help us improve our responsiveness and communication moving forward.
We respect your right to leave a review and only wish the full story had been included to give a clearer picture of the situation. If you have any further questions or would like to discuss your case in more detail, please don’t hesitate to reach out to our support team — we’re here to help.
Warm regards,
TravelUp.
Fine no problems with the booking so far. We'll see how the voucher works at the hotel in September.
Good morning, Jennifer.
Thank you for your review and for sharing your experience with us so far! We're glad to hear that your booking process went smoothly — that’s always great to know.
We completely understand your cautious optimism regarding the hotel voucher, and we want to reassure you that everything should work just as expected when you arrive in September. Our team works closely with our hotel partners to ensure that all booking details and vouchers are valid and properly communicated.
If you have any questions or would like us to double-check your reservation details before your trip, please don’t hesitate to reach out. We’re here to help make your stay as seamless and enjoyable as possible.
Wishing you a fantastic trip ahead, and we hope to earn a full 5-star rating once your journey is complete!
Warm regards,
TravelUp.
Quick, easy booking for resort I wanted. Found on trivago, no complaints.
Good morning, Ashley.
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had a quick and easy booking experience with us and were able to secure the resort you wanted — that’s exactly the kind of seamless service we aim to provide.
It’s great to know you found us through Trivago and that everything went smoothly. We work hard to make sure our platform is user-friendly and reliable, so hearing that you had no complaints is incredibly rewarding for our team.
If you need any assistance before your trip or have questions about your booking, feel free to reach out — we’re always here to help. Wishing you a fantastic stay at the resort, and we hope to welcome you back for your next adventure!
Warm regards,
TravelUp.
Everything went fine during the booking except that my credit card got declined several times and I had to use a different card.
Good morning, Roman.
Thank you so much for your 5-star review! 🌟 We're really pleased to hear that everything went smoothly with your booking overall — that’s exactly the kind of experience we aim to deliver.
We’re sorry to hear you had some trouble with your credit card during the process. Payment declines can sometimes occur due to bank security checks or temporary issues with card authorisation, and we understand how frustrating that can be. We're glad you were able to resolve it by using a different card, and we appreciate your patience throughout.
If you ever run into similar issues again or need help during the booking process, our support team is always here to assist you quickly and efficiently.
Thanks again for choosing TravelUp — we look forward to helping you plan your next trip!
Warm regards,
TravelUp.
This is my second year using TravelUp. Both years they have been the best rates and easy quick online process to book my reservations. I would and have recommended them.
Good morning, Stephanie.
Thank you so much for your continued trust and this fantastic 5-star review! 🌟 We’re absolutely thrilled to hear that you’ve chosen TravelUp for two years in a row and that we've consistently delivered the best rates and a smooth, quick booking experience.
Your kind words and recommendation mean the world to us. We work hard to make travel planning simple, affordable, and reliable, and knowing that we've earned your repeat business is the best reward we could ask for.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. We look forward to helping you plan many more adventures in the future!
Warm regards,
TravelUp.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good evening, Diane,
Thank you so much for your 5-star review!
We’re thrilled to hear that you found our pricing great and that your overall experience was a positive one. It’s always our goal to offer excellent value while making the booking process as smooth as possible.
We also appreciate your feedback regarding the voucher printing process. We understand how important it is for every step to be clear and hassle-free, and we’ll certainly take your comments on board as we continue to improve our user experience.
Thanks again for choosing TravelUp—we look forward to helping you with your next trip!
Warm regards,
TravelUp.