TravelationReviews 57

I purchased ticket with credit card. I called because I never received the ticket. I called several times. When they finally answered they said the flight was cancelled. Then they sold me a replacement ticket for the same destination however the ticket was 200.00 more. The next day I saw the first flight I purchased.
The flight was not cancelled they just ripped me off and the would not refund me the money. They said I should have called sooner regarding the ticket. Don't ever use the agency. They are untrustworthy. Bate and switch methods.

They took my money, NEVER BOOKED MY TICKETS kept calling they kept hanging up on me, finally when I got upset after 5/6 times told me I hung up on them & took my money BAD BUSINESS BAD CUSTOMER SERVICE go STRAIGHT TO THE AIRLINE because I ended up spending MORE MONEY when this was suppose to be giving me a savings
They take your money and put it into their account & then they purchase them threw their own account BUT on their time
HORRIBLE EXPERIENCE
HORRIBLE LOST $300.00 & then STILL HAD TO PURCHASE TICKETS SOMEWHERE ELSE! Don't waste your time

Do yourself a favor, do not buy anything through this company! I bought tickets for Cayman Airways. Unfortunately, the Cayman government couldn't process my Service Dog certifications in a timely manner. I am a US combat veteran with PTSD, and I cannot travel without my Service animal. Upon purchasing the tickets, it was clear that as long as we canceled within 48 hours of departure, a full refund was due. Cayman Airways even said that the tickets were refundable, but I had to go through Travelation. They said emphatically, NO REFUND! Okay, well, we will see what the Americans with Disabilities Act attorneys have to say.

DO NOT EVEN CONSIDER DOING BUSINESS WITH THESE THIEVES!

Being a very less than frequent flyer., I went with this company when purchasing two tickets to London from Texas. One ticket needed to be either canceled or adjusted. Upon calling back this service and then now talking to me in a rude way and are no longer trying to sell me anything., they proceeded to literally hang up on me numerous times. I was only letting them know that they had misrepresented themselves when initially selling me the tickets. They claimed that to cancel one ticket, it would be totally refundable. I went round and round with them., again, being hung up on several times. So, I decided to accept no refund but I was told by the actual airlines, that by LAW, they are required to pay back atleast the taxes they required on the one ticket being canceled. On top of being the rudest company I have ever dealt with... they are indeed breaking the law. I've confirmed this to be the case through reputable sources (lawyers, judge, and airlines). I may have no recourse at this time, but I will make it my mission to insure that they will be held liable and I will do my very best to assure there are no other victims taken such as my self. They in a sense... robbed me. There is a place for robbers... jail!

DO NOT USE THIS SITE! I do not know how this site has received any good reviews and most likely are fake. Travelation charged my credit card $1383 dollars and then gave me a confirmation number that was useless. British Airways had no information about any booking at all. When contacting the Travelation office we were told that there was a "mix up" and we had to pay an extra $1000 so they would process our booking, we obviously did not. After spending over an hour on the phone, mostly on hold, the supervisor said they would refund our money in 10 days. I do not believe Travelation is in San Diego or anywhere in the United States. Do yourself a favor and stay clear of this site.

I went to traveler to purchase a roundtrip airline ticket for my husband.

I purchased the ticket for $229.48, they gave me a confirmation #. When inputting my card information, it put my middle name on my husbands ticket information. Since my husband has no middle name, I called the help desk for assistance.

The representative apologized and claimed that she would resolve the dispute by erasing the middle name from the ticket. She then stated that the ticket price went down to $203.59 and to give my credit card information so that she could delete the first ticket and give me this ticket with the reduced price. I was given the confirmation number for the correction.

After the conversation with the representative, I checked my bank statement and realized that I was charged twice, $229.48 and $203.59. I called Spirit airlines and they said both ticket confirmations are seen on her screen and to call Travelation to delete the first ticket.

When logging into Travelation, it states that the ticket purchased is pending for $236.98.

I don't understand what is going on but I would like my money to be refunded back to me for the first ticket of $229.48. I've emailed and called Travelation help desk multiple times and have either gotten hung up on or no help.

Consumers beware! Take my negative experience and use a different travel agency.

Travelation is a leading travel website specializing in cheap flights, discount hotel rooms, cheap car rentals and wholesale cruises to the top travel destinations within the United States and across the World. Travelation has direct agreements with the world’s leading airlines to provide the cheapest airfare deals to our customers. In addition, Travelation works directly with a large number of airlines to offer specially negotiated fares that provide an additional source of inexpensive airfare options for our customers.