TransUnionReviews 175

I called Transunion based on my points falling out the 60 points. Since October. They refused to give any answer why. Claiming they do not know, but continued over a month hanging up on me. I was denied to speak with supervisors multi request. When I did get said supervisors. The Supervisors answered. Ask me what I needed help with. Then I requested the information why my points fallen 60 points. The supervisors vanished and nothing but no response, air, no replies, for 3 to 4 minutes then the calls drop on Transunions end each time.

I had to inform them the last time. That I was recording just like them. After the agent denied me a supervisor over and over. Now claiming she will put me on a call back 3 to 7days. I demanded a supervisor. Told her I was recording. She replied I didn't give you permission to record me. I told her I didn't give your company nor you permission to record me. I was finally give a said supervisor. That could not find any reason my points fallen 60 point. I advised him. That I have never t had this problem with any other credit union. So I need answers why. He said Transunion don't have access to that data nor can see why. Then by the next day my others scores all dropped total of 55 points instantly.

Transunion seems to be going after people who questions them and refusing clients explanations. As they have refused to send out my report for the last 2 months. With false claims they are sending it out, but sent my information to a wrong address. I feel intentional. Then when they have the correct address. Transunion still refuses to send my reports as said. Instead sending me a dispute letter inorder to get my report. When Transunion has all my correct information.

Transunion is intentional violating people rights with reckless care and moreso, African Americans as if we are inhuman.

The worst reporting, you can't even update your profile without paying for their service.

The information is not accurate!

I called TransUnion this morning (11-11-22) between 11am - 12:30pm about what I believe was an unauthorized attempt to obtain credit using my name and credentials. I spoke with a woman named Dee in their customer service / fraud dept. I was thrilled to actually speak w/a human being, and even happier with the level of service I received from Dee. I'm 59 years old, have had CCs for 40 years and as far as I'm aware, this was the first time someone has tried to steal my identity. Dee was very patient w/my questions and concerns and provided thorough answers as well as reassurances. As a customer, I'm grateful that she's on the TransUnion team - and as a business owner for 19 years before recently retiring I'm sure TransUnion is also very grateful Dee is part of their team. Thank you. M Judson

Called about a phony report First thing they try to sell a credit report then they to sell monitoring Then they ask for ss number then they disconnect

The customer service is horrible no has accurate info on what made my scores drop from STUDENT LOANS that aren't due for any payment until 2024 instead you guys request I buy my report online for current info just money hungry and do nothing to help the consumer why would I have to pay if you have access to this take notes from experian and lose the old techniques and actually train your associates to HELP I mean each agent I've gotten did nothing but repeatedly stated "umm I'm not sure or umm it's not guaranteed you'll get your points back even after you pay it off" like what?! I really hate this company you guys are outdated and report wrongly all the time.

Pray for help because it seem that the only thing I can do because you guys have no understanding or no way of telling me how to get back the -100 points for $1,400 student loan unbelievable my equifacts a day experian scores are 740 and you guys have me at a 577 and can't even explain how or why but I will continue to leave bad reviews until someone contacts and helps!

I just called TU to retrieve access to my account. The person at the help desk had a very thick accent and was difficult to understand. I try to remain calm on a tech support call, because these people have it tough enough on calls. However... when was not able to understand what this person was instructing me to do, I'm sure some frustration came through in my voice. He proceeded to chide me when I told him that I was following his instructions when he asked me to type in the same the same thing three times. This made me feel like I was somehow working for him. So I just stayed calm and did what he asked no matter how many times he repeated himself. Finally I got into my account and he couldn't hang up fast enough. Wow... was this the antithesis of customer support or what?

They have given my score at 100 points then it is. I called to them and after not answering any questions for the automated part it does transfer you to a person that will ask you for your information so they can check your score. The catch is they will tell you if it matches what you have but not tell you your actual score. I will be calling a lawyer for the false report and the conversation we had. Stupid company needs to be based for false advertising n false information they give out.

Terrible customer service and a joke of a company entirely.

I just wasted two hours of my day explaining my situation (that I opened a dispute on May 2nd, 2022 and it's still showing as "In Review" with no resolution) and they have the audacity to say that it was closed on May 4th, 2022. When I explained that clearly something was wrong from a technology standpoint, because I work with writing code all day long, they stated that there's nothing they could do and that I should just submit another dispute request - Which is the most ironic statement I've ever heard because I can't file another dispute until it's listed as closed and no longer "In Review".

I was transferred 3 times and even requested to speak to a supervisor so that I could explain these details to someone that understood it from a failed technology aspect and not just a script, and I was just transferred down the line to yet another customer service representative that told me nothing.

I explained that the entire reason I'm disputing this account is because I am purchasing a home, and I had my US Department of Education loans rehabilitated, which takes it out of default status, and removes it from your credit report entirely. When explaining this, the representative stated, "No, it stays on your credit report for 7 years, which is what is says on this 2018 document", to which I replied, "That process has actually changed multiple times over the last 4 years - I'd be happy to give you the US Department of Education's phone number for you to confirm, the website that the information is stated on, and the contractual agreement that I have stating this information as well" - Needless to say, they did not want it. The most ironic part of it all? They removed 13 other US Department of Education accounts from my credit report entirely already - This is the last one.

If you are going to preach the same script and information with no intent to help, at least make sure it's actually up to date.

I watch all 3 bureaus on a daily basis and I see my ccu going down and the other 2 companies go up by 5 to 10 pts and once a month for about a week transunion just drops my score by 35 pts or whatever they want just to mess with me. I truly hate this company and have no idea how or where they get there algorithms

I monitor my credit. Today my score went down six points for an inquiry for an American Express card, which I was approved for $10,000. Last month my score went up seven points for paying down six loans paying off three credit cards, having an inquiry for a new car purchase removed from my profile. You see where I'm going with this? Seven points up for all of that, and six points down for one inquiry. This is utter bull$#*!. And this company should be shut down. My Equifax score is 40 points higher than TransUnion. They get the same information. Yet I get this baloney from TransUnion. This company should be disbanded and jailed.

I tried to set up an account online, big mistake! Won't accept birth date and just spins. Left 0000 and then year but couldn't log in. The site kept prompting for payment but I don't buy crap.
Don't try calling until you have some vodka, the automated system doesn't understand anything except I want my report. Once you do get there it keeps asking if you want to buy your score and press 2 for no only gets the question over and over. At this point I just pressed *******222 whereupon it said it would connect me to a live person, which didnt happen. This is the worst and I can't belive anyone would still be using TU.

I am trying to get my credit score from TransUnion for over 2 months.
My name and address are incorrect and I just cant fix it because I don't have access.
I tried calling all different phone numbers:
*******4293 - They always say the website is with a lot of traffic and to wait and try again (I called and talked with over 10 agents!)
*******7655 - I called over 5 times, and they could identify the issue, but send me back to the number below to troubleshoot
*******597 - Called over 10 times, and they tell me to call the number above.

I an paying the subscription service just to have the WORST customer service ever!

Never-ending frustrating circle!

Rentspree uses Transunion to verify people's info, BUT IT IS CONSISTENTLY EXTREMELY INACCURATE! Transunion, Equifax, and Experian are constantly combining SSN which is ridiculous, because a person only gets one, they never update people's addresses or work history AND THEY HAVE ALL HAD MASSIVE SECURITY BREACHES SPREADING PEOPLE'S INFORMATION ACROSS THE INTERNET! If you own a business or you're a landlord, there are much easier/accurate/quick ways to vet a potential renter.

If I could give a negative 0 I would. They are the absolutely worst out of all 3 credit bureaus. You can never get in touch with a live human being. This is why Amazon is one of the best most profitable companies in the world. It's about speed and agility. I needed to lift a freeze on my account. I couldn't speak to a person, just a phone tree from Hell, when you go online, they said I had to mail in the request. US Post Mail. It's 2022, technology and speed is how we live! Who still uses the Post Office. You guys are trash... FIRE your leadership and CEO

Completely and totally INEPT. Can't log onto the website. Takes HOURS on hold with an agent who is difficult to impossible to communicate with. And still trying... They must be playing games... no business could be this disfunctional.

I paid for TU's "credit monitoring" service, whatever they're calling it this year. I immediately started being spammed by them, trying to convince me to apply for a loan (which I don't need) or credit card (which I have plenty of, thanks). I unchecked all the marketing opt-ins on my profile, but the next time I log in, those tickyboxen are turned back on and I still get spam. I yelled at the CSR chat-bot to stop f***ing spamming me, and they deleted my email from their system entirely (which isn't what I asked for). And yet I'm still being spammed by these chowderheads.

All the credit bureaus are evil, but TU is both evil and incompetent.

It appears, IMHO, Transunion is an Anti-Semitic company in what they have reported for my information...