TransUnionReviews 175

It's just a simple problem that gets my credit report. It took me 4 hours and still haven't got the answer for. They keep transferring my call and then hanging up the phone if they don't know the answer. Extremely unprofessional.

A background check was conducted that showed over twenty incorrect criminal charges including a felony. This cost me the ability to be a guarantor on my daughter's lease. Luckily the landlord still rented her the apartment with my husband as a guarantor and my supporting documentation confirming that I have zero criminal history. Transunion made virtually not effort to correct my report in a timely manner. My address, physical description, and birth name do not match the person with the criminal history. Their customer service does nothing other than to say that they have thirty days. One even told me they couldn't correct the report because no one answered the phone at the courthouse. Beware when using this company as their mistakes can ruin your credit, your ability to work somewhere, and your ability to rent. Another company, MBI Worldwide was excellent. They corrected the report very quickly and my employment was not affected.

I used Transunion about 6 months ago to check my 'free' credit report. I received an email from them today inviting me to log in to check my report. Navigating around the site I noticed that I have been paying for 'orders' every month. I tried to cancel through their chat feature and wound up with rude Melony who had me on hold and scolded me for my impatience. I asked her 3 times to cancel my account. I have to call on Monday to make sure it's canceled.

They have a system issue that they have no idea when it will resolved, so I cannot get my account unfrozen, therefore, anything I need that requires a credit check cannot be done. The customer service person could care less of the problem this is causing consumers. This is a major credit reporting company & this is just NOT acceptable!

Tried to Freeze my credit report. Said they were sending a code to my email to verify...never got the code! Tried to call...hung up on. Not great for consumer.

I had to give a star becaus 0 was not possible. With 12 phone transferes over 2 hours on the phone,I still did not get an awnser to my question. Oh ya for an awnser you must send a letter. Who sends letters in 2023.

I called them on behalf of my mother, and she gave them the clearance for me to speak for her. Considering the fact she is disabled. And it's hard for her to speak. I asked to speak to her manager or someone who's higher in authority, and the lady was rude! She was being condescending. I didn't even finish the call I hung up. They need better customer service representative! I'm appalled

Their website is abysmal. I went through rounds of trying to login and update a password and it failed over and over. Plus they bury what you might be looking for behind page after page of them trying to sign you up for their subscriptions. Of the big 3 they're by far the worst. Not even close. Equifax seems the least slimy and is at least easier to navigate. Experian is okay, and Transunion is deceptive on top of being poorly designed and executed.

THE ABSOLUTE WORSE! EMPLOY AMERICANS, PLEASE! I DON'T TRUST THESE PEOPLE WITH MY PERSONAL INFORMATION. FELT UNEASY THE WHOLE CONVERSATION THEN WAS HUNG UP ON AFTER BEING TOLD I'D BE TRANSFERRED.

I was using ShareAble for hiring from TransUnion. It was a horrible experience. You have to wait for more than 30 mins on the line and I called several times. It's a total waste of time and money.

TransUnion's process for filing disputes and receiving assistance is borderline illegal it's so flawed and inefficient. The first time I called to file a dispute I was told to obtain a letter from the business that had the hard inquiry. The second time I called in, (after having acquired the letter), the terrible customer service agent who's likely trained in intentional customer dissatisfaction rudely explained to me that they can't receive online correspondence, and that I will have to type up an additional authorization letter, and mail in the two letters to a PO Box, and that hopefully then the dispute will be resolved. Absolutely ridiculous and infuriating.

Holy Smoked Bananas Batman!
This company is awful. If they were not a government allowed monopoly, they would have gone out of business years ago. The website, the phone service, everything is just abysmal in every measurable way!
The only decent part is when you can finally get to an actual person after what feels like a Lord of the Rings level brutal slog through their poorly constructed digital labyrinth, seemingly designed only to waste my limited amount of time on this earth.

NC new policy medical bills under $500 will be removed from 3agencies even if unpaid.TU won't remove.

I had an issue with logging to my account, I called them around 6 times and each time I talked with a customer service that took all my information and at last told that we cannot solve your issue. At last, I asked to talk with the supervisor and somebody very rude took the phone and gave me a phone number to call to solve my problem. But the phone number that he gave me was a medical centre! I wonder why ALL agents were Indians with very heavy accents! It is very strange for a company to hire only from one nation!

Nothing on the website works. I never write reviews but this company is that bad I feel it to be necessary.

They need to be put out of business

I joined TransUnion to keep tabs on my credit score and since 2020, I have not been able to access the service. When I call the customer service number, the first thing that ask is if you want to cancel your subscription. I canceled my subscription last month and they say that I can check my score until 1/7/23.
Guess what, I still stay stuck at the view data tab.
They should reimburse me for one year of fees.
They are the worst credit monitoring agency ever.
There should be negative stars, they would get a 5.
Had to pick a star to submit the rating.

Never wasted so much time in my life. I never write reviews but in this case I have to. There's nothing I can really do this is a legal monopoly. If that makes sense. Very unorganized I mean VERY there system has major flaws if there was zero stars that's what they would get from me. They are causing my identity fraud than preventing. This is free speech I'm not basing it on personal experience just the way their system works. Zero stars