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TransTutors

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TransTutors Reviews Summary

Transtutors exhibits a mixed reputation, with notable strengths in the quality of its tutors and the timely delivery of academic assistance, which many users find invaluable. Customers appreciate the expertise of the tutors and the platform's affordability. However, significant concerns arise regarding billing practices, including issues with subscription cancellations and refunds, as well as complaints about the quality of work delivered. Many users report poor customer service and a lack of responsiveness to grievances. Overall, while Transtutors is praised for its educational support, its customer service and billing processes require substantial improvement.

This summary is generated by AI, based on text from customer reviews

service
99
value
65
shipping
38
returns
42
quality
98

We monitor reviews for authenticity

Texas
1 review
26 helpful votes
Follow dav f.
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First of all...
August 24, 2012

First of all... if you are new to the site (haven't registered) and see the "answer this question" button that promises to donate $5 into your account, Don't Do it. Yes, they ask for an email address but they won't pay you unless you are an approved tutor, thus you worked for free.

I contacted customer service to see how to handle this. I would've had a better conversation with a wall. 'she' told me:
"this is a PAID website, so you have to PAY us for us to help you." (word-for-word)

I politely reminded her that I wasn't looking for a question to be answered, but I was actually answering a question. She said,
"Please pay us first."
W... T... F... now i'm pissed...

"I don't think you understand me. I am ANSWERING A QUESTION, thus I AM PROVIDING YOU A SERVICE, thus I am CONTRIBUTING TO YOUR PAYCHECK. I am not someone looking for an answer, those people need to pay. I am someone who just answered a question."

She responded,
"Is there anything else I can help you with?"
W... T... F...
"yes... answer my damn question."
No response...
5 minutes later
Me: "are you still there?"
No response...
2 minutes later she disconnects and temporarily banned my IP from chatting.

Moral of the story, do not ask them questions unless you want to get your IP banned from chatting.

Customer Service like this is a precursor to how the site will continue to operate, sh*tty. For those of you who claim to have a wonderful experience... its only a matter of time.

Date of experience: August 23, 2012
South Carolina
1 review
31 helpful votes
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It does not get any worse than this. First off, the site advertises American experts to tutor and help with academic assignments. The only thing American about this site is the address. What you really get are Indians (from India) who do the work, which comes back late and inadequate and incomplete. Then you play hell getting corrections. Each request takes them at least two days. Then, come the deadling, they write back to tell you they need more time. There goes part of the grade for being late. The goal for them is to stretch you out until your deadline passes and never to refund you any money if you are unsatisfied. Unfortunately for me, I signed up two assignments and paid nearly $500. On the first, it came back late and was so bad I could not turn it in or I would have failed. I had to completely redo it, it was over a week late as a result. The second, a research article, was also so bad I could not turn it in. Not even a single footnote in a LITERATURE REVIEW! In both cases the grammar was so poor it was obviously not written by anyone with English as a first language. This company sucks, and is a scam, and that is the bottom line. Don't loose money while wrecking your grade. Try another way...

Date of experience: June 12, 2012
Germany
2 reviews
41 helpful votes
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Hey Guys!
June 5, 2012

Hey Guys!
If you are looking for easy and affordable homework solutions, I'd say go for transtutors.com. They are right on money and a lot better than other educational websites. I submitted an assignment with a deadline of 2 days and they assigned me with a tutor right away! Got my assignment, completely solved with appropriate citation style and ZERO plagiarism. I was happy to have met my tutor. She did my assignment quite well. She understood my requirements and did accordingly. Thanks for the hard work. It is much appreciated. I had a nice experience. Can't speak for the complaints. Would recommend to all my friends. Cheers!

Date of experience: June 4, 2012
India
1 review
40 helpful votes
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Again you guys have done wonderful job. Thank you transtutors'guys for helpng me getting good grades A.

Really impressive was the professor who helped me out... i was really nervous about my work this time due to short deadline and result what i got was... AWESOME

Date of experience: March 10, 2012
Oregon
1 review
28 helpful votes
Follow HANNA M.
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Please don't trust this website. I trust them when I paid them to do my assignment. Last minute they said they can't do it. When I asked my money back they said they will give me credit for my next assignment. I am not that stupid to go back to them. If they can't satisfy their costumers they have to refund their money.
PLEASE LEARN FROM MY MISTAKE!
DON'T GO TO THAT WEBSITE!

Date of experience: March 9, 2012
India
4 reviews
46 helpful votes
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Harry,
February 28, 2012

Harry,

Thank you for the feedback. It is apparent that though I initially specified a two hour period I over looked the actual time in which Transtutors stated a return would be delivered. The assignment I got back was great and it enabled me to better understand the concept I was working with.

Thank you Guys and I am impressed enough to take the pain to leave the review for you... Really you guys deserve big treat. :)

Date of experience: February 28, 2012
India
1 review
50 helpful votes
Follow Van P.
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I usually don't review sites. But it was such a pleasant experience with Transtutors, that I really wanted to do so.
Thanks to Samantha for her review which made me introduce to transtutors. I got in touch with them for my assignment and they completed my work on time. Also, I wanted a good score badly. I want to thank Gaetan Brulotte, my tutor at transtutors.com for helping me out with my assignment.

Have a look at my Conversation with Tina and I leave you free to judge.

Tina: Hi Parker,
How you doing?
Van Parker: Hi i ma doing great
Hi i am doing great.!
Tina: Well, your assignment is in process. Are there any concerns regarding your assignment?
I will be happy to assist you in that.
Van Parker: Not actually... but i wanted it a bit fast and can i have two or three copies for my assignment
Tina: Not an issue Parker!
Your message has been conveyed to Gaetan Brulotte and moderators are working on this request.
Van Parker: ok
Tina: Okay! Here i got a confirmation, You'll receive your assignment on XXXXXX i. E. 2 hours before the accepted deadline along with two solution sets
Van Parker: ok
That's great.
I am a little tensed, I am not sure about your tutors too. This is my first.
Tina: Be happy Sir!, your assignment is in safe hands. We will keep you informed.
Van Parker: Ok, That sounds Good.
What if the solution isn't appropriate?
Tina: Don't worry Parker!, We have #3 Review Cycles, and then your answers are provided to you.
Anyways your money is safe with us!
Van Parker: What kind of Review Cycle? Is my assignment exposed to others.
Tina: No!
Each assignment is reviewed by two different experts and then by your Account Manager. Quality and Concepts are thoroughly analyzed.
Van Parker: Oh! Thats something extra ordinary. If all goes well, trust me I have thousands of recommendations for you.
Tina: Thanks Parker! We won't let you down. We are not so commonly known, and that excites us to serve better than the best.
Van Parker: Cool!
Thank you so much
Tina: Is there anything I can assist you with.

Van Parker: No, I am pretty relaxed now and positive too.
Thanks:)
Bye
Tina: Thank you Parker!
Have a nice day!
Bye

It was a wonderful conversation with Tina for me. Isn't it?
Plus one, Transtutors.com!

Date of experience: February 20, 2012
India
3 reviews
49 helpful votes
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Hello Friends..
January 17, 2012

Hello Friends. If you need perfect assignment help, I would recommend you not to work with those sites as they merely act as mediators. Instead it is better to deal with the tutor directly so that the tutor knows what I want exactly. I have been using this approach and have found this to be extremely helpful. My tutor is an expert in Finance, Marketing, Management. And charges are also reasonable. I would suggest that we should deal with tutors directly and avoid harassments.

Date of experience: January 17, 2012
New York
2 reviews
32 helpful votes
Follow Emma B.
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This site is filled with greedy people who only care about money. Do not be deceived, they will not help you at all. No matter how desperate you are do not pay for their help because it is better for you to get a bad grade on an assignment than to have the bad grade and also lose money as well. They think this is a joke.

Date of experience: October 27, 2011
Australia
1 review
30 helpful votes
Follow anon y.
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OMG this company is a fraud! They took my money assured me they will send me my assignment within the deadline and that they have alot of "exprets". 2 hours before my deadline they told me they can not manage to do it AND I did not get my money back.

Date of experience: October 1, 2011
Canada
1 review
30 helpful votes
Follow l K.
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I send them one questio and they charged me 40$ for it. The answer was wrong and I get ZERO when I ask them for a refund since they said they will refund you if you are not statisfied for any reason. They start to play around and want a proof for that. Then they ask me to send them my grade sheet. Even when I did they did not refund me. Please DO NOT DEAL WITH THEM EVER.

Date of experience: September 29, 2011
California
1 review
29 helpful votes
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TERRIBLE PEOPLE
August 28, 2011

TERRIBLE PEOPLE. PLEASE AVOID THEM AT ALL COST. ALL THEY WILL DO IS SEND YOU AN ABSOLUTELY WRONG ASSIGNMENT. THEY ARE A BUNCH OF SCAMMERS.

Date of experience: August 28, 2011
Canada
1 review
26 helpful votes
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This site is an absolute disaster. They are very unprofessional. They gave me wrong answers, and did not give me refund. They can only handle trivial questions/assignments- for more challenging questions, they give you wrong answers. You will be wasting your money using this site.

Date of experience: April 11, 2011
Colorado
1 review
28 helpful votes
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I wish i saw this before i paid $180 they really rip you off and will not pay you your money back. This is really bull$#*! and then paypal is not much help, this is pure BS i hope they burn in hell, damn indies

Date of experience: December 3, 2010
New York
1 review
27 helpful votes
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I asked for help and paid them upfront. They confidently told me that they would be able to help me well before my assignment deadline. I didn't hear anything from them and when I did reach out to them they said my assigned tutor was sick in the hospital. This after they told me they had many tutors available. I ended up failing my class and now I am fighting to get a refund. This website is a huge scam. Do not use them!

Date of experience: July 17, 2010
GB
1 review
28 helpful votes
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It's absolute rubbish
December 30, 2009

It's absolute rubbish. Unprofessional and unhelpful. Homework all wrong.
AVOID AT ALL COST!
UNLESS U WANT TO LOSE MONEY AND MARKS!

Date of experience: December 30, 2009
Florida
1 review
33 helpful votes
Follow jelena i.
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The people that work on this website are extremely unprofessional. When I ordered tutoring for some assignments (I paid ahead of time), they didn't show up until my deadline for the assignments. I sent them so many emails reminding them about my deadline, but they totally ignored me until I called them. That's when they told me my tutor is sick and they can't help me. Unbelievable! Now I am in the dispute regarding my payment and we will see what's going to happen with that. There may be lucky ones with this website, but I wouldn't risk if I am in your place. Tutors on this website are working from India, so anything can happen. I didn't trust them in the beginning but I saw some people that were happy on their website. Now I think those may be fraud. So watch out, and avoid this website at all costs

Date of experience: November 17, 2009

From the business

TransTutors is has the largest online question bank. We specialize in providing homework assistance to individuals across the globe in every subject. We also provide a subscription to our question bank at a very nominal cost. Moreover, We motivate students to learn and explore things by providing incentives to students and professionals who answer question in our Database. We have also started an Internship program in universities based in US to promote learning and help students earn some money by using their knowledge.
We are involved in numerous Non-Profit Initiatives such as Helping Children in the War-torn ares of Kashmir and Arunachal Pradesh.


transtutors.com
Founded in 2006
Albany, New York