Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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It seemed that it took for ever to get my package. I would get one e-mail that it would be delivered last Friday 05/13/2022 and then on Friday I got a message that it would be delivered Sunday 05/15/2022. And I finally got my Purse on Monday 5/16/2022.
The purchase was easy and shipped immediately. The seller was great communicating every step. The sandals arrived and are perfectly as described. I would definitely buy from her again.
Very good experience Thank you Would order from sight again very nice products authentic true to what is an description
The vendor was great with the shipment. My order was delivered faster than I expected.
Was advertised as "like new" but with a wine stain down the front.
Hi Emily,
We recently reviewed your feedback and wanted to follow up with you.
I am so sorry that your purchase was not as expected from the listing, this is definitely disappointing and we are terribly sorry! We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.
I signed for delivery, which arrived in a pretty short amount of time. Shoes are brand new in their box with tags. They look great. I'm very happy with other my purchase.
The purse was just perfect. Purple is my favorite color. The size is what I have been looking for forever. I love that it can be a crossbody as well.
Bag was exactly as described with no flaws and came within 2 days!
I can't remember if this is the first time that I ordered from Tradesy. But I Love it, Delivery with care and right on time.
Was very pleased with description, timely delivery and the product.
Easy transaction, seller was understandable & good communication.
Everything arrived perfectly and much quicker than expected. Great!
Love your purse, thank you very much, is great condition, going to purchase a shoulder strap, thank you!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Luana,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
Please know we have a zero-tolerance policy against replica items listed or sold on our platform. That being said, we authenticate every item listed on our platform using a combination of advanced technology and human expertise. With years of experience and data to inform our systems, and millions of happy buyers, we are able to detect replicas with 99.7% accuracy. This ensures that our customers almost never receive inauthentic items.
In the rare cases that a buyer has doubts about the authenticity of an item purchased on Tradesy, we will pay for you to ship the item to our headquarters for a rigorous in-person authentication. If the item is found to be a replica you will be refunded in full. Please give us a call at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. In opening an inspection request. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
We hope this sheds light on our authentication process. If you have any other questions or concerns please don't hesitate to reach out. We're always here to help.