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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Easy process, good deal
June 21, 2022

Fast shipping, item as described/as it looked in photos! It was listed $150+ cheaper than the best sale price I could find, and it wasn't available in my size anywhere except at full price.

Date of experience: June 21, 2022
Colorado
1 review
0 helpful votes
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Quick and Truthful.
June 21, 2022

Great experience. I got exactly what I purchased. No issues. Quick delivery. Thank you.

Date of experience: June 21, 2022
Alabama
1 review
0 helpful votes
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Love it
June 21, 2022

Good fast shipping item is just like the photo will be ordering from this seller again thank you

Date of experience: June 21, 2022
Wyoming
1 review
0 helpful votes
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My order was sent quickly & the product was as expected!

Date of experience: June 21, 2022
Georgia
1 review
0 helpful votes
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As depicted
June 21, 2022

Fast delivery and in good condition. No scratches or defects with the frame. The case was also in excellent condition.

Date of experience: June 20, 2022
Ohio
1 review
0 helpful votes
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One seller never responded and the other confirmed but couldn't locate the item. Very disappointing. My first purchase was seamless. Placed two more orders, will see how those go.

Date of experience: June 20, 2022
dev o. — Tradesy Rep
over a year old

Hi there,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

We here at Tradesy want to make sure our buyers are heard in regards to their shopping experience. One of the difficulties of shopping on the peer-peer-to marketplace is to make sure the item you're purchasing will actually be available. It is such a huge inconvenience to spend the time it takes to find the right item only to have the order canceled! While it is a challenge to prevent situations like this from happening, we do monitor seller cancelation rates. This helps us keep the site as healthy as possible for all users. If we find that a seller is canceling more than 20% of their sales, we do reach out to them directly, and it could lead to a suspension of their account.

If you'd like, we'd be happy to send you some replacement options to take a look at that are comparable in style and price, please let us know as we are happy to help. You can contact us with these requests or others at (844) 988-7233, our phone lines are open from 7 am-3 pm PST. One of our Member Care representatives will be more than happy to assist you.

Also If there's anything else you'd like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

Arizona
1 review
0 helpful votes
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Very nice
June 20, 2022

I love the shoes and fits nicely. Will continue to shopping.

Date of experience: June 20, 2022
Florida
1 review
0 helpful votes
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Awesome!
June 20, 2022

Fast and efficient and always up to date with notifications and always have good luck with products being in good condition! Thank you

Date of experience: June 20, 2022
Jamaica
1 review
0 helpful votes
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Great Experience
June 20, 2022

Easy purchase with a clean and clear platform. The seller was also very responsive

Date of experience: June 20, 2022
California
1 review
0 helpful votes
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Prompt Communication
June 20, 2022

Product was received exactly as described and seller was a prompt communicator!

Date of experience: June 20, 2022
Florida
1 review
0 helpful votes
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Quick and easy
June 20, 2022

The purchase was an easy and quick. Love my bag! Thank you for the service!

Date of experience: June 20, 2022
Florida
1 review
0 helpful votes
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Okay - tradesy great
July 20, 2022

Not sure if it's real. No stamp inside but looks good on the outside

Date of experience: June 20, 2022
dev o. — Tradesy Rep
over a year old

Hi Jamie,

We recently reviewed your feedback and wanted to follow up with you.

Tradesy authenticates every item listed on our platform using a combination of advanced technology and human expertise. With years of experience and data to inform our systems, and millions of happy buyers, we are able to detect replicas with 99.7% accuracy. This ensures that our customers almost never receive inauthentic items.

In the rare cases that a buyer has doubts about the authenticity of an item purchased on Tradesy, we will pay for you to ship the item to our headquarters for a rigorous in-person authentication. If the item is found to be a replica you will be refunded in full. Please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

If you need any further assistance please reach out to us we'd be happy to help!

California
1 review
0 helpful votes
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Gorgeous watch as described
June 20, 2022

Item as described.In pristine condition. Super fast shipping

Date of experience: June 20, 2022
California
1 review
0 helpful votes
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Just as Expected - Thank you!
June 20, 2022

Item arrived just as described. Can't wait to wear it!

Date of experience: June 20, 2022
Illinois
2 reviews
0 helpful votes
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Always Great
June 20, 2022

Everything goes so easy when i have ordered from Tradsey.

Date of experience: June 20, 2022
District of Columbia
2 reviews
0 helpful votes
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Great transaction
June 20, 2022

Shopping was great and customer friendly. I received a confirmation email immediately and response from seller. Great shopping experience.

Date of experience: June 20, 2022
Illinois
1 review
0 helpful votes
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Beautiful bag
June 20, 2022

I received my beautiful bag from Tracey. While it took some time to get here, I'm very happy with the product.

Date of experience: June 20, 2022
California
1 review
0 helpful votes
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A+++
June 20, 2022

Item perfect. Exactly as described. Quick shipping.

Date of experience: June 19, 2022
Pennsylvania
1 review
0 helpful votes
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I absolutely love Tradesy! The quality is phenomenal!
June 19, 2022
Updated review

Tradesy, you have never let me down! Your quality of goods, shipping, returns has been beyond compare. Thank you!

Date of experience: June 19, 2022

Tradesy is very reliable and will always make your transaction right!

Date of experience: October 7, 2021
Texas
1 review
0 helpful votes
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Outstanding!
June 19, 2022

Way better than expected! The website is very easy to navigate and the description of times is indeed very accurate!

Date of experience: June 18, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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