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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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No problems with Tradesy
June 23, 2022

I requested to cancel this order, seller shipped anyway. I'm assuming that she didn't see my request. Probably will be returning, item.

Date of experience: June 23, 2022
Arizona
1 review
0 helpful votes
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First time buying from Tradesy n it was a great first experience!

Date of experience: June 23, 2022
California
1 review
0 helpful votes
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Overall good experience
June 23, 2022

The item took about 12 days to deliver but it came in a good conditioned as promised.

Date of experience: June 23, 2022
Wisconsin
1 review
0 helpful votes
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Gucci Bag
June 23, 2022

I had a surprising discount! Bonus!
Unfortunately, the bag smells terribly of mold.

Date of experience: June 22, 2022
Virginia
1 review
0 helpful votes
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Nailed it!
June 22, 2022

The merchandise was received on time although they were from different sellers. Everything was as expected. Very satisfied.

Date of experience: June 22, 2022
California
1 review
0 helpful votes
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Happy costumer
June 22, 2022

Very pleased with my sunglasses exactly what I wanted and price was very reasonable. Thank you

Date of experience: June 22, 2022
New York
1 review
0 helpful votes
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Quick Delivery
June 22, 2022

I love when online shopping feels like in store shopping. Everything from picking the item to having it delivered in no time.

Date of experience: June 22, 2022
California
1 review
0 helpful votes
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It wasn't too hard to find what I was looking for I did a lot of searching through Pinterest so I could find stuff fitting my aesthetic. Your website is easy to navigate and I appreciate ethical online thrifting.

Date of experience: June 22, 2022
Tennessee
1 review
0 helpful votes
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New Gucci Gucci
June 22, 2022

Very accurate description. Awesome seller, product is amazing

Date of experience: June 22, 2022
Pennsylvania
2 reviews
0 helpful votes
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Beautiful Bag, Great Deal
June 22, 2022

I got a bag that I love for such a great price. There was a delay in the shipping process, but the seller was so good with communication. The wait was worth how great the purse is.

Date of experience: June 22, 2022
Illinois
1 review
0 helpful votes
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Super very friendly
June 22, 2022

Will shop again love the product and the prices will recommend to family and friends

Date of experience: June 22, 2022
Massachusetts
1 review
0 helpful votes
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Great bag, quick delivery!
June 22, 2022

Thanks so much! Experience was great, bag as described and arrived quickly and with no issues.

Date of experience: June 22, 2022
Wisconsin
2 reviews
0 helpful votes
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Great transaction!
June 22, 2022

I purchased an Eileen fisher vest, arrived quickly and in 'like new' condition. Very happy!

Date of experience: June 22, 2022
Georgia
1 review
0 helpful votes
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Great Service
June 22, 2022

Product looked just as described in advertisement.

Date of experience: June 21, 2022
Minnesota
2 reviews
0 helpful votes
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Great Value
June 22, 2022

The handbag arrived quickly and looked even better than the pictures depicted it. I was also pleased that there was no odor.

Date of experience: June 21, 2022
Florida
3 reviews
0 helpful votes
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Great buy!
June 22, 2022

Great buy and perfectly described! Thank you! Recommend this seller.

Date of experience: June 21, 2022
Tennessee
1 review
0 helpful votes
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Lacking communication
July 22, 2022

The item didn't ship until 16 days after I purchased it and then I found out it was coming from europe so it took even longer to get here. The packing of the item was secure but it was stuffed into a tiny box with no plastic wrapping around. Overall the item was fine just didn't feel very professional and I had no idea when to expect my purchase.

Date of experience: June 21, 2022
dev o. Tradesy Rep
over a year old

Hi Liddie,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

Please know we give our sellers 10 days from the date of delivery to ship. You can always contact our Member Care Team and they would be more than happy to reach out to the seller on your behalf. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Florida
2 reviews
0 helpful votes
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Great
June 21, 2022

Great bag and better than I anticipated. Thanks that is all I have to say at this time! Thanks again

Date of experience: June 21, 2022
New Jersey
1 review
0 helpful votes
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Bag
June 21, 2022

Received bag quickly and was described properly. Very happy with overall experience.

Date of experience: June 21, 2022
Louisiana
1 review
0 helpful votes
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Purchase
June 21, 2022

Good service, good selection and quality product with easy transaction.

Date of experience: June 21, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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