Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Fast and simple ordering, rushed authentication. Product seems real, however theres clear signs of questionable authenticity.
I have a wonderful experience with the whole process.
The purse is very nice but smaller than I expected
Customer Service person helped me, her name was Kacey. She was excellent.
Everything was good from order to delivery. Kacey was very helpful. Though the item I received had a musty smell. I decided to keep it anyway as it was in good condition otherwise. Hopefully the smell will disappear.
Das Personal war freundlich und professionell und wies mich auf die Vor- und Nachteile der Sonnenbrillen hin, die ich zuvor an den Ständen ausgewählt hatte. Alles in allem war es eine tolle Erfahrung und ich freue mich schon auf meinen nächsten Besuch!
Excellent! Shipping very quickly. I rate the seller A+++++
I loved the packaging and attention to detail. Thank you very much!
Item came in perfect condition! I Iove how it arrived. Only complaint is that I didn't receive the dust bag with the item
While my other experiences with Tradesy were excellent, this particular seller was less than stellar. Seller claimed to send purchase 3-5 business days. Wasn't thrilled as other sellers shipped the product immediately. However, at 5 days and without receiving any tracking number I contacted the seller asking if it was shipped? She replied it was shipped that day( 6/18) ordered 6/12 and would receive 6/24 Just received today 6/27. Don't think she shipped that day at all!
Hi Carrie,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are terribly sorry for any delay in the shipment of your item! We know how frustrating this can be, which is why we always offer sellers easy ways to ship as quickly as possible using our FedEx prepaid shipping labels. Regardless, we have notated your feedback and will follow up with this seller to ensure delays like this don't happen in the future.
If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I love it and I am so very happy that I ordered it. Great for packing and wearing all evening
Great customer service. Packaging was perfect, shoes fit perfectly.
Love it And thank you sooo much for the product!… it was just as represented!
Shopping with Tradesy is Easy and fun! I didn't have to worry about authenticity. The product was just as described.
They're everything I wanted them to be. I always wanted this color and they look brand new just like described.
The seller's product is exactly what was shown in the description. The delivery of the shoes was quick.
Website is easy to navigate. Pics are clear and accurate.
Site is easy to navigate, process was quick.
Terribly disappointed item look like something was pulled out of trash. This is my first time on site bad experience. Seller should be banned for putting something like this out. Please do not pay seller please refund my money. So excited but when item arrived it was terrible
Hi Barbara,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am so glad to see you are working with our Returns Team to get the Louis Vuitton Neverfull Mm Monogram Canvas Tote (31538737) returned!
Once we receive the item at our Tradesy HQ our Returns team will be able to review the return.
If there's anything else you need in the meantime, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erma,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
Please rest assured we have many safeguards put in place to make sure your item is authentic as well as protected. Do know that we offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas. Sellers found attempting to sell inauthentic items on our site are suspended immediately.
We have been very proactive in sifting through our listings, virtually authenticating items with our trusted team of in-house authenticators. If for some reason you receive your item and still have concerns, we will provide you with a prepaid return label so you can ship it back to us to be inspected in person.
Should we find that the item is, in fact, inauthentic, we will issue you a full refund. You can call us anytime, Monday-Friday from 7 AM-3 PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at [email protected].
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!