Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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I ordered a pair of designer sunglasses and they arrived in the time frame that was promised as well as the glasses were in perfect condition
I'm very happy and would use Tradesy again for sure
Found what I wanted right away! Price was on point and it was in great condition!
Many choices. Was looking for a Louis shoulder bag and this one caught my eye. I hope it is as in good condition as the site stated.
Quickly received, packaged well and just as described. Highly recommend this seller and I will definitely continue to buy in the future. Thank you!
Great everything went smooth and wife loves it. Bag came as described
It was a smooth transaction and a great experience.
Fast shipping and great experience. The earrings arrived in time and packed really beautiful!
I bought a pre-owned Tag Heur watch from Tradesy seller Fancy Jewelry@ Antonio's Jewelry for $611 on 7/6/22 and the watch was delivered 7/9/22. On 7/13/22 the watch quit working and condensation appeared under the crystal.
I tried messaging the seller, Fancy *******@Antonio's Jewelry, through the message seller link on the Tradesy site, but got an error that my message could not be sent so I contacted Tradesy on 7/14/22.
Tradesy agreed to accept the return as being within the 4 day window and I was sent an email saying my return request was approved along with a return label. I dropped off the return at Fed Ex 7/15/22 and received an email from Tradesy 7/21/22 stating they received the watch. On 7/22/22, I received another email from Tradsey saying they were returning the watch to me without refund or site credit because the item was in working condition when shipped and was not working when returned.
I agree that upon receipt of the watch there was no condensation and it was working, but within 4 days it quit working and had condensation. That's why I returned it.
It's a diving watch. I didn't go diving or wear it swimming. I wore it as most would wear a water resistant watch, on my wrist while going about normal daily things like running errands. I've owned countless watches in my life and have never had one stop working or develop condensation even after years of use. There's no way the condition that caused the condensation occured in the few days the watch was in my possession. The condition, like a faulty seal, had to be preexisting.
Perhaps the seller, Fancy Jewelry@ Antonio's Jewelry, was unaware the seal was faulty. Although the fact Fancy *******@Antonio's Jewelry won't accept messages, even though they have over 100 active listings, sure makes it feel like they may have something to hide.
Even if the seller, Fancy Jewelry@ Antonio's Jewelry, didn't know there was a preexisting condition with the watch, it isn't right that I'm left having to pay $611 for a watch that quit working within days of receipt and am now am faced with repair costs if it can even be repaired.
Tradesy has offered to reimburse me up to $75 for repairs which is at least something, but again I don't know if the watch is repairable or how much the repair costs will be.
Tradesy shoppers please be aware that this could happen to you. Moving forward, I won't be purchasing anything else through Tradesy. The concerns of whether the bag you buy is really authentic unless you send it to Tradesy to be authenticated or to be faced with being stuck paying for a watch that had a preexisting condition and quit working within days is not worth the risk or hassle in my opinion.
This was my fury's experience with Tradsey. Quick and easy would purchase from vendor again
So happy! Got the bag, in beautiful condition! It was great!
Needed the lululemon Fanny for my daughter. Paid double plus and got the service to match. Thank you. All good
I just received a Louis Vuitton crossbody. The description from the seller said in good condition with minor scratches and cracks. Well, the strap is cracked so badly that it is ready to break off!
Don't even know if it can be repaired! VERY DISAPPOINTED AND UPSET!
I am disappointed with the item after I received it. It looked old and damaged. It has scratches all over. The black strip in the shoulder chain is broken.
Hi Koko,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are so sorry that your purchase was not as expected from the listing! We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.
Fast and great quality fast and great quality fast and great quality
Quite a bit easier than what I had imagined. Some people that sell on trade Z are a bit of a headache but this seller was. Perfectly professional. I appreciate that!
Sami is so accommodating and he really pack the bag nicely. Thank you.
My order arrived really fast, the package was well wrapped, shoes in excellent condition and perfectly protected and presented. Thank you for a really great purchase!
Very easy, will shop again soon. Seller was attentive and shipping with exactly in 2 days
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ava,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are so sorry that your purchase was not as expected from the listing! We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.