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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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I purchase a never used gorgeous Brahmin
Shopper and received $50 off. If you love handbags this is the site for you.
As per date I have saved thousands of dollars and I have purchased everything from Gucci to Prada and I have recommended this site to hundreds of friends! TY tradesy!
I AM SOOOO EMBARASSED! I RECOMMENDED A FRIEND TO PURCHASE A TIFFANY NECKLACE (VINTAGE CHAIN). WHEN THE NECKLACE ARRIVED I COMPARED IT TO MY OWN WHICH WAS PURCHASED AT TIFFANY! THE NECKLACE WAS HALF THE WEIGHT AND DID NOT HAVE THE SIGNATURE ENGRAVINGS! DO NOT SHOP HERE!
I wanted to purchase a bag and used my Chase Sapphire Credit Card. Tradesey asked me to call them to prove that I was not making a fraudulent purchase. I was happy to do so and called and and they did not answer the phone. I left a voicemail and also emailed them to verify my identity. Twenty four hours later, without returning my phone call or responding to my email, they sent me a warning letter telling me that they would cancel the transaction unless I called them right away. I called them and verified my identity. The CS rep told me that I would be notified in 2-3 hours. Twenty four hours later they deemed my purchase to be fraudulent and cancelled my transaction. I called my credit card company and they verified that they had authorized the transaction and that the company also charged my account so there were no problems on my end. I called to complain and they said that this is how they run their business. Horrible experience with them and I wasted so much time.
I love this site. The items I purchased anyone can afford. It's amazing what is on there. Of course, I'm not ever going to afford a10,000 dollar purse but it's free to look.
I sold a sweater on this site but I was traveling and apparently I shipped it one day past the deadline, therefore they credited the buyer back for the sweater, but it was already shipped so I contacted Customer service asking for either my money or the sweater back which we could see had been delivered by the tracking info and they said there is nothing they can do as the sweater shipped a day late. Long story short, I sent a $100 sweater and have neither the money or the sweater back and the REFUSE to help! Just completely washed their hands of me with no offer to do anything about it. I have never encountered worse service in my life.
I bought a Celine bag and it arrived in a timely manner also in an excellent condition I couldn't be more happier thank you Tradesy. Also the seller in my opinion is trustworthy she sells original bags The price was cheaper even though it's a secondhand product
I am so happy I found this website! I am shopping for wedding shoes and this website has exactly what I am looking for. I unfortunately had to return the first pair I purchased do to sizing but the return process was so easy and I was able to find another pair that worked better!
I purchased a very expensive piece of jewelry from Tradesy. The jewelry arrived and was clearly misrepresented. Tradesy relies on the honesty of the sellers and is as much a victim as the customer when a seller misrepresents a product. Tradesy examined the jewlry, reviewed my complaint and provided an immediate and complete refund.
Beware the disgruntled seller, Tradeys had my back and will have yours too. Note to sellers: be fair and honest and Tradesy is an excellent vehicle to move your wares; lie and you will not be protected.
Thank you Tradesy.
I'm able to purchase items i normally could not afford at better prices **
Thank you you are my 1st go to site!
The site is well organized. The items are easy to find through searches. The prices are fabulous! The descriptions are thorough and honest! Great experience.
I Have Brought Several Items From This Site... It Is A Pleasure With Each Purchase To Be Able To Have Options During The Payment Procedure... Never Had A Problem And Never Had To Wonder If My Items Was Real... Loving My Items And Expeeiwnces With Tradesy...
I found what I was looking for on the website very easily. However the boutique owner: Ryan Boutique never disclosed the damage on the strap of the cross body bag I bought. They also never responded to my emails about shipping times. I did however get the bag on the promised days.
I have made many purchases through Tradesy, only one issue with a single purchase which was made right very promptly. Will continue to shop and sell with this site! A great place to sell what is collecting dust and buy something that I love!
Amazing to shop on this site! Great items, great prices... love it! Shopping purchases were quick and easy... thank you!
Pricell is rite. Nice website. Had was I was looking for in would have like black but you were sold out next time
Loved my purchase! The seller was great! Love my jeans! The seller answered all my questions very quickly and honestly! Thanks!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

