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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

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25,419 reviews

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New Jersey
1 review
0 helpful votes
Follow Joanne C.
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Just read carefully and trust your seller and web site which I did and everything went great. Thanks Tradesy and my seller!

Date of experience: July 24, 2017
Florida
1 review
0 helpful votes
Follow Carole M.
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Will be buying more things, beautiful items on sale on Tradesy! You should try it now! Found a purse $500 cheaper than on e bay!

Date of experience: July 24, 2017
Florida
1 review
1 helpful vote
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Love, love, love browsing and purchasing from Tradesy! I found brand new and perfect condition items that were just what I was looking for to add to my collection! I would highly recommend using Tradesy for all your must have items!

Date of experience: July 23, 2017
Virginia
2 reviews
7 helpful votes
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Fake all around
July 23, 2017

His review is about a consignment store: Tradesy

Obviously, I am a victim of their malpractice of selling counterfeit good. There are over 2 dozen cases open by the BBB. I just want to provide additional information and links and hopefully this can put them in the law enforcement's hands.

The following are sites you can report:
1. Stop Fake: stopfakes.gov
2. US Customs and Border Protection: cbp.gov. Search for FakeGoodsRealDangers
3. FBI.gov Search for counterfeit-goods-organization-convicted

Date of experience: July 23, 2017
South Carolina
1 review
1 helpful vote
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I was really surprised to find such nice designer pieces on the resale market. This gives you a chance when you can't buy at all when it's first released to put your collections together when you can afford them; they're not necessarily forever gone.!

Date of experience: July 21, 2017
California
1 review
1 helpful vote
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Excellence!
July 22, 2017

Thrilled with Tradesy! Was apprehensive at first however couldn't get my mind off certain pieces. So ecstatic I took the chance and they have a loyal customer! Highly recommend!

Date of experience: July 21, 2017
New York
1 review
2 helpful votes
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I wish ive never deal with tradesy. Returning items for no reason claiming that its not authentic or has no tags. I have the prove and they didnt provide any report why its not real or has no tags ( when it has) No photos, no details. Big fee for what! Deleting my account. Never tradesy again.

Date of experience: July 20, 2017
California
2 reviews
3 helpful votes
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I have been a Tradesy seller for 5 years now and thought that with that many years under my belt and becoming a seasoned seller sales would get better. Wrong! What other sellers are saying about slow sales, inability to access funds, and lack of communication is spot on! I have a closet full of amazing designer and/or quality items but can't seem to sell very much. I work part-time and am caregiver to my dad so finding time to list On Tradesy can be tricky but somehow I manage. After much consideration I have decided that at the beginning of the new year I will be shutting down my Tradey closet. I've been researching a few consignment stores in my area and will slowly schlep my items there. I don't want to spend any more weekends photographing, describing and listing if sales are as slow as molasses. I much rather be doing something more productive. I honestly believe online designer resale has changed over the years and has become a very saturated market. If you don't have a bazillion $2 trinkets to sell that come from china nobody gives a rats $#*!. My items are from my own personal collection so they are well taken care of and undoubtedly authentic. I'm actually looking forward to not having to deal with the headaches of listing, low ballers, and constant monitoring of my closet. If you choose to sell, good luck!

Date of experience: July 20, 2017
Florida
1 review
2 helpful votes
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Sellers Funds
July 20, 2017

I am completely in agreement with other sellers about the amount of time it takes for a seller to get our money! They state 21 days while the buyer is walking around with your designer item and possibly damaging it! They can then return with just about no questions or guarantee that it came that way!
I have called to ask why they won't transfer my money that is just sitting in their account and no one gives me the time of day, they could care less how many sales and money I have given them over the years. It's really sad because I will continue to purchase but I am pulling my merchandise and sticking with a Poshmark and have my funds in a few days not month!

Date of experience: July 20, 2017
Washington
1 review
2 helpful votes
Follow Monique K.
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Unlike other resell sites, you have to wait days upon days to receive your money from Tradesy once the buyer has received your item. Then, you wait weeks to get your money into your bank account if you decide to transfer it from your Tradesy account. THIS is where they are making the bulk of their money... holding onto your hard earned cash for extended periods of time well outside of guidelines. I'll stick with Poshmark, EBay and Mercari, thanks.

Date of experience: July 19, 2017
Colorado
2 reviews
0 helpful votes
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Horrible!
July 18, 2017

Do not waste your time, energy or money on this site. They have some very shady practices. If you are a seller they hold your funds for 21 days now and try to say it's to protect you and the buyer. Umm explain to me how someone having my item for 21 days and me not having my money for it helping me. Their percentage that they take out is not worth it. Their shipping is a rip off. They charge $10.50 for a $6.95 shipping label or $20.00 for some crappy $#*! $0.50 tissue paper(if you receive it) and some bag that you can get for free or cheaper at the post office. Take your business elsewhere.

Date of experience: July 18, 2017
Indiana
4 reviews
0 helpful votes
Follow DAWN H.
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I love this site. I have purchased a Gucci and Tori Burch bag from this site and I was overly satisfied with my purchases. I would recommend it to anyone looking for their perfect bag.

Date of experience: July 18, 2017
New Jersey
1 review
3 helpful votes
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Not what I expected
July 17, 2017

First purchase was a disaster. I was so excited to find a brand of shoes I liked and acknowledged like new meant they may have been slightly worn, but this shoes will go straight in the garbage! They are not like new and need to be repaired if I choose to wear them. If I had come across them at a garage sale for 50 cents I wouldn't have bothered, that are that bad!

Date of experience: July 16, 2017
Colorado
1 review
0 helpful votes
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I have procured coveted designer accessories on the easy payment plan with Affirm. Chanel on it's way NOW!

Date of experience: July 16, 2017
Texas
3 reviews
8 helpful votes
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Customer Service
July 15, 2017

Horrible customer service and way too long for payout as a seller. It used to be good, not great but decent. Horrible now.

Date of experience: July 15, 2017
Tennessee
2 reviews
0 helpful votes
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I had many questions as a first time buyer and all of my questions were answered quickly and professionally!

Date of experience: July 13, 2017
California
4 reviews
5 helpful votes
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Hit & Miss
July 14, 2017

I have experience with this site as both buyer and seller. The plus is you can find great designer deals. Tradesy only has 2 categories for item condition: New with tags or Like New (without tags). I've purchased items that were listed Like New but turned out to be worn and used. Tradesy should allow for more condition listings such as used. They are very good at refunding money to buyers if you are not satisfied with a purchase. Recently Tradesy has had a series of missteps which are a turnoff. I was initially attracted to Tradesy because of their low commission price, however, they recently increased it. Since they increased their rate, I also have to increase my price so customers are losing out on better deals. The most egregious misstep is placing a 21 day hold on seller funds. Their explanation is that they want to guarantee accuracy or authenticity of a transaction. This doesn't fly because all sales go through them and are not handled by a 3rd party. Both buyer and seller must provide credit card and bank account information. The buyer also has 4 days to confirm that everything is in good order after receipt. No other selling site holds funds for 21 days. Tradesy proved to be dishonest in a recent selling transaction. The buyer had emailed me to ask if the dress would fit them since they had a large bust. I could not guarantee it but said that if it didn't fit Tradesy allows for returns and refund of money. The buyer purchased the item and it didn't work out so they asked for a refund. Usually if the reason is due to fit, the buyer gets a site credit and returns the item to Tradesy. Seller still gets to keep their money and Tradesy re-sells the item. In my case, Tradesy told me that after they got the dress back and inspected it, there was a small stain on the inside top of the dress which I did not disclose to the buyer and as such it was a misrepresentation. This is untrue since all of my items are brand new and carefully inspected before shipping. I think they did not want to keep and re-sell the dress because of their liberal return policy, no questions asked, they would have ended up with tons of returned merchandise. Needless to say when I got the dress back there was no stain.

Date of experience: July 13, 2017
Arizona
1 review
3 helpful votes
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Bogus
July 12, 2017

I wish I would have researched Tradesy. They should be called Teasey instead. You see something you like, purchase it expecting to recieve it. You have your heart set on it only to be told too bad it's not available because the seller did not confirm within the three day time period. I recieved an email from Teasey saying my purchase was canceled. WTH. The seller had several active listings. Not sure why the seller did not make contact. My first time purchasing something and the seller flakes out. There may have been a good reason but I tried to contact the seller at a later time and recieved no response at all. According to Tradesy, when this happens they remove the listing and refund the money back to the buyer. They should remove the seller! I have had over 1000 transactions on eBay over the course of 18 years and never had the experience of a seller pull a disappearing act. Totally bogus that this is tolerated and the seller is still allowed to have listings on their website. Stay away.

Date of experience: July 12, 2017
Virginia
2 reviews
3 helpful votes
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Old smelly stuff
July 11, 2017

Don't waste your money on this. Mostly old smelly stuff and you won't see your money back. Ever. Customer service is terrible. Sad biz. Innacurate listing. Second handed.

Date of experience: July 11, 2017
Texas
1 review
0 helpful votes
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Love it!
July 11, 2017

Great prices and all the designers I love. The item descriptions are very thoughtful and clear. It's a great site.

Date of experience: July 10, 2017

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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