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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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I ordered 2 purses & received 1 within days but I have yet to receive the other one. After some research I decovered the product was returned to sender do to an undeliverable address.
For a more safer way to shop, I always choose "New with Tags" when buying. I have bought 2 Coach purses. They came brand new with the actual Coach sales tag still on it and both came with a dust bag and the serial numbers sewn in the inside. I just purchased a Michael Kors watch. Hopefully this purchase will go as well as the previous ones.
I love shopping on TRADESY! I find great bargains and great customer service! I would highly recommend to everyone to shop on this site!
I bought a Louis Vuitton Saint Cloud that is FAKE, not only that the inside pocket was totally gummy what was in it I have no clue took it to a reliable source that does nothing but repair LV and that is where and wenn my heart got broke... FAKE FAKE FAKE FAKE... I thought this company was supposed to be credible and make sure it is authentic guess the company is as fake as the LOUIE. I am not going to make a big deal out of this it is not worth the trouble to me however i have learned a 350 dollar lesson and i will not be buying from them again
I was looking for a nice pair of real Ray Ban sunglasses but I'm cheap and wanted a deal. I found the pair I wanted. Street price at the mall was $175.00. On Tradesy I paid $60.00 shipped. I was worried they might not he legit. They were. The condition was better than described and the shipping was fast with great communication. All in all an excellent experience. I will use these guys again for sure.
Wanted to buy a Michael Kors purse on your site. But after reading the negative reviews, I decided against it. There are more 1 star than all others combined. And I don't like the return policy of site credit only. Refuse to take a chance, not everybody has money to burn.
My experiences with my 4 purchases have been great! The sellers, the products, and the prices! Will use again!
I bought a purse on here and then got an email saying sorry it was already sold. Turns out the owner Cynthia Tran ( don't do business with her unless you want to get screwed) cancelled my order to give to another customer. This is not a legit business.
I love shopping on Tradsey. I find items I've never seen on other sale sites. It's very easy to enter your search criteria, save your sizes and communication is simple with sellers. I also know I'm protected financially as they hold funds until the product is received safely and accurately. Their sales are incredible and you can get crazy prices on very high end items, is: your Grails.
I have been selling on Tradesy for some time yet have yet to receive a single answer to my constant customer service requests. They favor the buyer over the seller and there is no protection for the seller that I can see. Items have been approved for return me to me for no good reason and money has even been yanked back out my bank account once the transaction was complete. This time however, they've stolen my money all together. All my recent sales earnings have yet to appear (almost a month later) in my account. I have contacted customer service several times about it with no response. UNACCEPTABLE! NO CUSTOMER SERVICE. This site STEALS DO NOT USE
After transferred my earrings to my bank account, It seems taking forever to wait money hit my bank account! I am still waiting my money to show up in my account...
As I await the return of the "fake" Tian Gucci bag I sold on Tradesy last week, I'm worried that it won't be the authentic bag I sent to the buyer. Because I purchased this bag at Neiman Marcus, I know it's authentic. The buyer sent the bag to Tradesy and they deemed it a fake. Has anyone heard of this happening, or has it occurred to anyone that a buyer could swap out a fake for the authentic bag and send the fake one back to you? What if I get my bag back and the buyer returned a fake? I sold it for over $800 which of course has now been reversed by Tradesy. The bag I sold included a detachable shoulder strap, dustbag, and beautiful Gucci Tian box. What if the buyer didn't return those items? Do I have any recourse if the buyer returned a fake?
Tradesy takes a 14.9% commission right off the top. I sold a Gucci bag, the buyer paid $750. My cut was $631. Tradesy holds your money for enough time to make a tidy profit off the interest then deposits it into your Tradesy account whenever they feel like it. For instance, according to Tradesy, my $631 was to be released to me at 1:57pm PST. It wasn't available to me until a couple of hours later. Then when I transferred it into my bank account, they charged me an $11 "safe transfer fee", whatever the hell that is. I looked into having my money transferred to Paypal instead, and they still charge the same 2.9% safe transfer fee no matter when you transfer it to. So my Gucci, that sold for $750, I ended up with $620. Bullshit. I've pulled the rest of my designer bags off the site. Done getting shafted.
Sold a pair of newly purchased Christian Louboutins retailed for $675. I decided to sale them for $400. They add on $14 for shipping plus I order a shipping kit leaving me with $340. They take almost $10 for having to transfer the money to you which they don't mention and it takes 3-5 days. I made $330 off shoes I wore twice and sold for $400! Rip off!
The selections are crazy, so much to choose from, prices are great! Haven't received any purchases as yet, too soon... more later!
Looking for that extra special designer item at a great deal? You have come to the right place to shop! Plus shopping at your leisure... perfect for me!
I have been a seller for a few years and up until recently had no major complaints. Well, this drastic change has made me consider closing my account! Today I sold an item for $17.00 and after Tradesy took their cut, I was left with only $9.50, and I paid $3.46 for shipping! So I actually ended up with $6.04! And when you factor in shipping materials and time, even less! What a rip-off! Sellers STAY AWAY FROM TRADESY!
My bag looks exactly like my friends who just bought it brand new for twice the price! I love it and will see be buying from them again!
Their policies for Canadian customers is disgusting. I ordered a pair of Ray Bans, but received a pair completely different from what I ordered. No problem, mistakes happen. The Serious issue is that because I am an "International Customer" (I line in Montreal, Quebec), I had to pay to ship the order back. I was out $20 to ship this box back to Tradesy, then when I got my refund it was $31 less that what I actually paid. They claimed shipping costs were not refundable. BUT THEY SENT ME THE WRONG ITEM. What the heck? I'm furious, and am now out over $50 and have absolutely nothing to show for it. Never again.
My first purchase was very sketchy! The blouse I ordered didn't match the description at all. It was gross; stained, snagged everywhere, and pilling, even though the seller described it as;
"Like New
This item may have been worn but has no visible signs of wear. ". I immediately sent photos to Tradesy and returned the item the next day. Tradesy expeditiously refunded my purchase no questions asked... the blouse condition spoke for itself. Since then, I've made 11 additional purchases, no complaints all is great on Tradesy... so far. Be smart shoppers and I think we'll be alright! Good luck.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

