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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

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25,419 reviews

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California
1 review
1 helpful vote
Follow Tami S.
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I ordered 2 purses & received 1 within days but I have yet to receive the other one. After some research I decovered the product was returned to sender do to an undeliverable address.

Date of experience: August 10, 2017
Hawaii
1 review
1 helpful vote
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No problems yet!
August 9, 2017

For a more safer way to shop, I always choose "New with Tags" when buying. I have bought 2 Coach purses. They came brand new with the actual Coach sales tag still on it and both came with a dust bag and the serial numbers sewn in the inside. I just purchased a Michael Kors watch. Hopefully this purchase will go as well as the previous ones.

Date of experience: August 8, 2017
New Jersey
1 review
1 helpful vote
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Awesome Site!
August 9, 2017

I love shopping on TRADESY! I find great bargains and great customer service! I would highly recommend to everyone to shop on this site!

Date of experience: August 8, 2017
Texas
1 review
9 helpful votes
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Fake
August 7, 2017

I bought a Louis Vuitton Saint Cloud that is FAKE, not only that the inside pocket was totally gummy what was in it I have no clue took it to a reliable source that does nothing but repair LV and that is where and wenn my heart got broke... FAKE FAKE FAKE FAKE... I thought this company was supposed to be credible and make sure it is authentic guess the company is as fake as the LOUIE. I am not going to make a big deal out of this it is not worth the trouble to me however i have learned a 350 dollar lesson and i will not be buying from them again

Date of experience: August 7, 2017
Florida
1 review
1 helpful vote
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Pleasantly surprised
August 6, 2017

I was looking for a nice pair of real Ray Ban sunglasses but I'm cheap and wanted a deal. I found the pair I wanted. Street price at the mall was $175.00. On Tradesy I paid $60.00 shipped. I was worried they might not he legit. They were. The condition was better than described and the shipping was fast with great communication. All in all an excellent experience. I will use these guys again for sure.

Date of experience: August 5, 2017
California
1 review
7 helpful votes
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Wanted to buy a Michael Kors purse on your site. But after reading the negative reviews, I decided against it. There are more 1 star than all others combined. And I don't like the return policy of site credit only. Refuse to take a chance, not everybody has money to burn.

Date of experience: August 5, 2017
Connecticut
1 review
1 helpful vote
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So far, so great!
August 6, 2017

My experiences with my 4 purchases have been great! The sellers, the products, and the prices! Will use again!

Date of experience: August 5, 2017
Louisiana
1 review
5 helpful votes
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Lies
August 4, 2017

I bought a purse on here and then got an email saying sorry it was already sold. Turns out the owner Cynthia Tran ( don't do business with her unless you want to get screwed) cancelled my order to give to another customer. This is not a legit business.

Date of experience: August 3, 2017
New York
2 reviews
3 helpful votes
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I love shopping on Tradsey. I find items I've never seen on other sale sites. It's very easy to enter your search criteria, save your sizes and communication is simple with sellers. I also know I'm protected financially as they hold funds until the product is received safely and accurately. Their sales are incredible and you can get crazy prices on very high end items, is: your Grails.

Date of experience: August 3, 2017
Arizona
1 review
7 helpful votes
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Tradesy steals money
August 3, 2017

I have been selling on Tradesy for some time yet have yet to receive a single answer to my constant customer service requests. They favor the buyer over the seller and there is no protection for the seller that I can see. Items have been approved for return me to me for no good reason and money has even been yanked back out my bank account once the transaction was complete. This time however, they've stolen my money all together. All my recent sales earnings have yet to appear (almost a month later) in my account. I have contacted customer service several times about it with no response. UNACCEPTABLE! NO CUSTOMER SERVICE. This site STEALS DO NOT USE

Date of experience: August 3, 2017
Ohio
1 review
3 helpful votes
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Be ware all sellers
August 3, 2017

After transferred my earrings to my bank account, It seems taking forever to wait money hit my bank account! I am still waiting my money to show up in my account...

Date of experience: August 2, 2017
Canada
2 reviews
1 helpful vote
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Awesome
August 2, 2017

Super fast shipping, safely packaged, friendly communication. Loveluxe is a highly recommended seller on tradesy!
Regards,

Date of experience: August 1, 2017
New Hampshire
3 reviews
8 helpful votes
Follow Valerie R.
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As I await the return of the "fake" Tian Gucci bag I sold on Tradesy last week, I'm worried that it won't be the authentic bag I sent to the buyer. Because I purchased this bag at Neiman Marcus, I know it's authentic. The buyer sent the bag to Tradesy and they deemed it a fake. Has anyone heard of this happening, or has it occurred to anyone that a buyer could swap out a fake for the authentic bag and send the fake one back to you? What if I get my bag back and the buyer returned a fake? I sold it for over $800 which of course has now been reversed by Tradesy. The bag I sold included a detachable shoulder strap, dustbag, and beautiful Gucci Tian box. What if the buyer didn't return those items? Do I have any recourse if the buyer returned a fake?

Date of experience: July 31, 2017

Tradesy takes a 14.9% commission right off the top. I sold a Gucci bag, the buyer paid $750. My cut was $631. Tradesy holds your money for enough time to make a tidy profit off the interest then deposits it into your Tradesy account whenever they feel like it. For instance, according to Tradesy, my $631 was to be released to me at 1:57pm PST. It wasn't available to me until a couple of hours later. Then when I transferred it into my bank account, they charged me an $11 "safe transfer fee", whatever the hell that is. I looked into having my money transferred to Paypal instead, and they still charge the same 2.9% safe transfer fee no matter when you transfer it to. So my Gucci, that sold for $750, I ended up with $620. Bullshit. I've pulled the rest of my designer bags off the site. Done getting shafted.

Date of experience: March 13, 2017
Ohio
1 review
6 helpful votes
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Sold a pair of newly purchased Christian Louboutins retailed for $675. I decided to sale them for $400. They add on $14 for shipping plus I order a shipping kit leaving me with $340. They take almost $10 for having to transfer the money to you which they don't mention and it takes 3-5 days. I made $330 off shoes I wore twice and sold for $400! Rip off!

Date of experience: July 31, 2017
Texas
1 review
1 helpful vote
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Fantastic values!
July 30, 2017

The selections are crazy, so much to choose from, prices are great! Haven't received any purchases as yet, too soon... more later!

Date of experience: July 29, 2017
California
1 review
1 helpful vote
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Looking for that extra special designer item at a great deal? You have come to the right place to shop! Plus shopping at your leisure... perfect for me!

Date of experience: July 28, 2017
Colorado
1 review
5 helpful votes
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Seller Beware!
July 28, 2017

I have been a seller for a few years and up until recently had no major complaints. Well, this drastic change has made me consider closing my account! Today I sold an item for $17.00 and after Tradesy took their cut, I was left with only $9.50, and I paid $3.46 for shipping! So I actually ended up with $6.04! And when you factor in shipping materials and time, even less! What a rip-off! Sellers STAY AWAY FROM TRADESY!

Date of experience: July 28, 2017
Texas
1 review
1 helpful vote
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Beautiful Bag!
July 28, 2017

My bag looks exactly like my friends who just bought it brand new for twice the price! I love it and will see be buying from them again!

Date of experience: July 28, 2017
Canada
1 review
2 helpful votes
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Their policies for Canadian customers is disgusting. I ordered a pair of Ray Bans, but received a pair completely different from what I ordered. No problem, mistakes happen. The Serious issue is that because I am an "International Customer" (I line in Montreal, Quebec), I had to pay to ship the order back. I was out $20 to ship this box back to Tradesy, then when I got my refund it was $31 less that what I actually paid. They claimed shipping costs were not refundable. BUT THEY SENT ME THE WRONG ITEM. What the heck? I'm furious, and am now out over $50 and have absolutely nothing to show for it. Never again.

Date of experience: July 27, 2017
Hawaii
1 review
0 helpful votes
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My first purchase was very sketchy! The blouse I ordered didn't match the description at all. It was gross; stained, snagged everywhere, and pilling, even though the seller described it as;
"Like New
This item may have been worn but has no visible signs of wear. ". I immediately sent photos to Tradesy and returned the item the next day. Tradesy expeditiously refunded my purchase no questions asked... the blouse condition spoke for itself. Since then, I've made 11 additional purchases, no complaints all is great on Tradesy... so far. Be smart shoppers and I think we'll be alright! Good luck.

Date of experience: July 25, 2017

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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