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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Very simple shopping and good merchandise found on this website.
Would have loved having a continuous scrolling instead of having to start over when
You touch onto an item.
I bought a purse on Tradesy. The description said nothing about the zipper being hard to zip/close. I had 5 of my colleagues try to zip the $285 designer bag I bought. Although everyone was able to zip it up, it was not easy. None of them could believe how difficult it was. For that price, I would expect it to work without a problem. Tradesy wouldn't give me a full refund, only a tradesy refund. I am nervous about getting something else from Tradesy but have no choice because I can't get my money back.
I've made a few great purchases. I plan on dealing more with Tradesy. I have recommended Tradesy to 3 very close friends.
I had a terrible experience with this company. It is clearly a fraudulent service and I hope it gets shut down soon! I purchased a Skagen watch for $150 and received an empty Skagen branded box without a watch inside it. At first, the customer service people on the phone were friendly and offered to look into it, even promising a reimbursement, but when I followed up a month later, they told me the case was closed and that they would not reimburse me based on some bogus investigation process. So in the end I paid $150 for a cardboard box and they accepted no liability for it! And by making promises to investigate and reimburse me, the company bought themselves an extra month during which I was naive enough not to report this fraudulent transaction to my financial institution!
Everything went well, it was easy to use this method. I want to see the look on my wife's face when she gets this birthday present. Thank you.
Sold a fake bag and cannot get a refund! LV bag made in Thailand in 2000 sold as brand new! LV store says it's a "nice replica" returned immediately! They refuse to refund based on authenticity. Refuse to provide any certified proof that it is authentic! Won't refund the LOAN! Absolute crooks hiding behind a website! Don't be fooled! Protect your time and money! I'm going to BBB and small claims Court! Ridiculous!
The purchasing process was great. Once I receive the product and check that it is authentic, I will leave another review.
Wow, and I'll say it again backwards "wow"! I love this site! I have found my dream items here! The added plus is that all of my purchases have been brand new! Shop here and join me in their AWESOMENESS!
Don't sell on Tradsey trust me you will be sorry, beside the high sellers fees they do not stand behind the agreements if a buyer does not return an item within 10 days the seller gets the payment and the buyer gets a site credit. This is a big lie I sold a beautiful LV Bag the seller took 11 days to return the item so Tradsey took the money I earned and sent it back to the Buyer and did not stand by the seller agreements. I reported this company to the BBB.
This people are a BS they resale staff that is not original, DO NOT BUY FROM THEM.
Once you buy the item and you realize is fake they want to give you a credit to buy more fake items
I'm soo happy with my purchase, because the product is like new... well packed and the shipping was super fast. I'm very satisfied!
Only received 1/2 of my order. Contacted the seller who let me know she shipped but nothing was updated nor did I receive the package. I emailed Tradesy 3 times and waiting 48 hours (they say someone will contact you within 24) each time and STILL have not heard back. Starting to wonder if I will ever get my money back. Will not be buying on their site again.
IT IS BS THEY TAKE FOREVER TO PAY YOU OUT! ALL I CAN SAY IS THEY MUST BE DOING BAD TO WANT TO HOLD ON TO YOUR MONEY FOR SO LONG. THE ARE TOTAL BSER'S AND I HATE DOING BUSINESS WITH THEM.
I have put some of my gently used Coach bags on here as well. It's a Girl Thang and I so love to help other ladies who no longer have a need for their old purses. Wonderful place to shop and get good deals. Thank you
The customer service for this site is non existent. I recently purchased a bracelet on there that does not match the description or the picture listed whatsoever. It was supposed to be yellow gold with opal crystals. I received a rose gold with regular crystal bracelet. I tried to return the day I received, then tried to file a misrepresentation claim the following day. I've been passed around from representative to representative with no resolution in sight. They sent me to different departments with no update on any of the misrepresentation claims I've filed. Don't waste your time here, you're better off just going to ebay or joining a resale group on facebook.
Like other reviewers have said Tradesy takes forever to pay you. I've sold on this site for at least 5 years and they continue to go downhill. It's takes over a month to receive your money! Before it use to take less than a week. Even after the customer receives the item and you transfer the money to your bank account they still hold your money for over 7 days! And for no reason. They try to say it's your bank but it's not. Don't waste your time or money. Find a better quality site! They also raised their commission they receive how convient. People are all about customer service these days and they treat their sellers like crap!
I enjoy finding a good deal on this site. There's so much to choose from. I like that every seller knows to ship fast
As a seller and a buyer I think this website is the best place to resell and purchase clothing, accessories, shoes etc. Fast friendly service, easy shipping, low cost to the seller and great deals for any buyer! All the items I've ordered have arrived exactly how they were described in the listing. Love, love, love this website. Highly recommend it!
I truly enjoyed searching for just the right gift for myself. It was wonderful. I can't wait to receive it. It will feel like Christmas in August! This is the only way to shop. I will definitely do it again... often! Thank you for a lovely experience.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

