Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Great quality, beautiful bag, fast delivery, great communication!
There was a recent price increase for this particular bag so purchasing through this site saved me a bit of money. The bag is just as described; brand new with all tags. It's beautiful, thank you!
So far it's been a good experience. I look forward to receiving my bag :)
Took longer than usual to receive but excellent (new) condition as described
I love the waddy and fast process. I always receive high end quality merchandise from tradesy
The seller was a slow in responding to my question. The bracelet was shipped from the seller to Tradesy and then to me so it took a while to get but worth the wait.
Bag is in good condition. It's what I expected. Will buy from this vendor again.
My shoes arrived very quickly and I'm very happy with them.
Customer service was very unsatisfactory. I asked them questions and they didn't reply even after 3 days of waiting.
Love my necklace! Shipping was relatively quick and the pendant is beautiful and in great shape! Better than I expected!
The seller's communication was excellent and very timely. He answered all my questions to my satisfaction. A pleasure to deal with. THANK YOU for a very pleasant experience for my order today.
The seller's communication was excellent and very timely. He answered all my questions to my satisfaction. A pleasure to deal with. THANK YOU for a very pleasant experience for my order today.
So i bought this neverfull mm back in jan 29 2016 so i was super exited cost me 12 hundred so i was like a littl pricey for it but i want it anyway, even though that doesn't include the wristlet that supposed to come inside so as today i went to Lv store because is been a few years and i wanted to have my initials so they told me in the store that my purse is a replica and since is a replica i cant get engraved my initials i was so sad and disappointed with it i though i was getting a original one but nope turned out to be a FAKE so be aware of that people in the site that sells you a replica; don't waste your money and time!
My experience is wonderful shopping with you guys and i would recommend it
My experience is wonderful shopping with you guys
I purchased a bag that was listed as new including original tags. Well the bag did not come with tags and I reached to the seller with no response. Such poor communication.
Hi Kenya,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We try our best to encourage sellers to communicate directly with their buyers. In situations where you might be having a hard time reaching a seller, we are more than happy to contact them on your behalf.
Additionally, We ask sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you would like an update on your order or simply have us ask the seller a question, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller. Our phone lines are open Monday-Friday from 7 AM-1 PM PST at 844-988-7233. Alternatively, you can email us at [email protected].
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Was so shock and not I expected. The item was too small, on my opinion this is not a wristlet as described, this is a "coin purse", my cell phone won't fit in it. This is not worthy to purchase with that amount. I'm very frustrated.
Hi Marcela,
We recently received your feedback and wanted to follow up with you!
We are so sorry that the bag you received was not accurately listed. We know how upsetting this can be and that is why we here at Tradesy are a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here, https://www.tradesy.com/returns/.
Should you need any assistance or further explanation as to how this process works please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
The shipping was delayed, I was totally disappointed, I wrote to the seller and never got back to me, any way, the purse was very well packed in the original bag and with a lot of protection.
Excellent experience! The Chanel scarf was beautiful with tags attached
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karmen,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy.
We're so sorry to hear about your authenticity concerns regarding your past order. Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas.
If you have not already, we kindly encourage you to contact us whenever you can so we can help assist in authenticating your item. If our authenticity team finds the item is not authentic then you will be refunded. You can call us anytime, Monday-Friday from 7 AM-3 PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at [email protected].
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!