Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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It takes my seller more than 2 weeks to receive the package from Tradesy before she can mail my item out my item. I have to wait a total for a month before the item reaches my post. I understand parcel takes longer given the current situation but with other items that i have been purchasing within the states, none of them took so long. There were no updates as to the reason for the delay
My order was received in a timely fashion and I am pleased with my purchase
I took a chance ordering from this site. My experience was great. Pictures were accurate and I received my items in a timely matter. I will be ordering from this site again.
The product was damage on the bottom which was never shown on the site or stated that the product had a significant ink damage. I will be returning the item as the stain is too visible
Excellent service! Have always loved using Tradesy for getting Great items! Quick delivery.
I paid $650 for a cross body LV bag. It came from. China no authentic papers, serial numbers nothing! Then if you send it back you get a credit. For more fakes! Rip OFF!
Hi Joni,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or if they have authenticity concerns they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented or not authentic by our returns team we will issue a refund to the original payment source.
Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas and will be happy to have your item go through an authenticity review regardless of when you purchased it.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
It was a easy site to use and I found what I was looking for
I like the Gucci pair of shoes I bought, but they are one size smaller than it was advertised. It's an 11 not 12. I might consider returning them.
Hi Chigolum,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating
TOT A WHOLE LOT OF CHOICES ON YOUR SITE
This seller was communicative, responsive, and I'm happy with my purchase.
The bag that I purchased looks just like the picture on the site. I received my loius vuitton bag sooner than expected. My experience with Tradsey was great!
Great experience. The seller replied quickly to a question I had. The hat is really nice! Arrived sooner than expected. I give it a five star however, for some reason it does not allow me to give it a five star.
I was really pleased with my purchase. It was exactly as described and arrived in a very reasonable time.
Thanks for shipping so quickly! Phone case is perfect!
Very nice beautiful I really appreciate everything thank you so much
Thank youths shoes were nice and the packaging was great
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Denise,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
Where we have seen these tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
In the future, do know that if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST.
Again I am so sorry you had this experience, but the feedback you provided will certainly help us in every way. If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!