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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Ireland
1 review
0 helpful votes
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1st Time Shopper with Tradesy
July 18, 2021
Updated review

It was my 1st time shopping on this site and my experience was great!

Date of experience: July 17, 2021

It was my 1st time shopping on this site and my experience...
July 5, 2021
Previous review

It was my 1st time shopping on this site and my experience was great!

Date of experience: July 5, 2021
California
1 review
0 helpful votes
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Gucci
July 18, 2021

Very fast service and experience. I would definitely order from them again. Thank you

Date of experience: July 17, 2021
Alabama
1 review
0 helpful votes
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Great purchase!
July 18, 2021

Item just as described and fast shipping. Great experience!

Date of experience: July 17, 2021
Wisconsin
1 review
0 helpful votes
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No response after requesting return
August 16, 2021

I requested a return and emailed all required photos within the 4-day window as specified by the website a week ago, but still have not received a return shipping label or heard back from tradesy. I even called customer service to follow up 5 days ago and was told I would hear back from them on that day, which still didn't happen. The return process is made really hard from my experience so far.

Date of experience: July 17, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We are so sorry for the delayed response from our Team in regards to this return. I have reached out to you via the email you have on file for your Tradesy account, with a solution.

If you have any further questions, please don't hesitate to reach out to us!
Our phones are open Monday-Friday from 7 am to 3 pm PST. Simply give us a call at (844) 988-7233 and one of our friendly specialists can assist you.

Again I am so sorry you had this experience, but the feedback you provided will certainly help us in every way. If there's anything you'd like to share, that would help make your Tradesy experience even better please let us know.

Louisiana
1 review
0 helpful votes
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Great!
July 17, 2021

Exactly as shown! Cute! I really appreciate the way it was packed and came without damages.

Date of experience: July 17, 2021
Illinois
1 review
0 helpful votes
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Happy Customer
July 17, 2021

Necklace was exactly as described & shipping was fast!

Date of experience: July 17, 2021
Georgia
1 review
0 helpful votes
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Shipped quickly
July 17, 2021

Great experience from order to shipping to delivery!

Date of experience: July 17, 2021
Michigan
1 review
0 helpful votes
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Wrong color
July 17, 2021

I would have given 5 stars but I received the wrong color. I order the Tory Burch savannah combo Crossbody in navy blue but received black instead. Beautiful purse but I preferred to have had it in blue.

Date of experience: July 17, 2021
New York
1 review
0 helpful votes
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See above. Pants in picture were the style with the gold buttons. The pants sent to me were not that style. Also much more significant soiling than was represented.

Date of experience: July 17, 2021
dev o. — Tradesy Rep
over a year old

Hi Ann,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am happy to see you are currently working with our Returns Team.

Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating

Texas
1 review
0 helpful votes
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Fab Designer vintage bag
July 17, 2021
Updated review

I love the vintage Bottega Veneta bag! It looks larger in photo, as does everything but measurements were stated. It was in great condition. Love it!

Date of experience: July 17, 2021

Great so far
July 13, 2021
Previous review

Great so far. Will see how great the hand bag is. It was very inexpensive for the condition it is in compared to others on the site

Date of experience: July 13, 2021
Michigan
1 review
0 helpful votes
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Thank you again for the shoes, my daughter loved them.

Date of experience: July 17, 2021
Arizona
1 review
0 helpful votes
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Great purchase!
July 17, 2021

Arrived as described. Would purchase again from this seller!

Date of experience: July 17, 2021
Texas
1 review
0 helpful votes
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Amazing purchase
July 17, 2021

I was super excited about this purchase and praying the purse looked just like the photo. Well it did! I'm so happy with this purchase and my bag looked just like the professional photos. And delivery was quick!

Date of experience: July 17, 2021
Colorado
1 review
0 helpful votes
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Jacket Purchase
July 17, 2021

Item was delivered promptly and in brand new shape!

Date of experience: July 17, 2021
New York
1 review
0 helpful votes
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Excellent and very good price for that branded and I always gonna come back in this website

Date of experience: July 17, 2021
Texas
1 review
0 helpful votes
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Purchase was just as described!
July 17, 2021

Great experience! The purse was just as described, like new, no signs of wear at all. It came with everything in the pictures and as listed. Plus shipped so fast! I'd definitely order from Tradesy again!

Date of experience: July 17, 2021
Arizona
1 review
0 helpful votes
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Great
July 17, 2021

Great - easy - exactly as advertised - comfortable shoes

Date of experience: July 17, 2021
Ohio
2 reviews
0 helpful votes
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Damaged goods
July 17, 2021

Sellers of 2 different pairs of heels false advertised as good condition when in fact both were defective & damage - unsafe to wear - garbage that i would not donate much less then try to sell for good money

Date of experience: July 17, 2021
Illinois
1 review
0 helpful votes
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Loub
July 17, 2021

Great buying experience, certainly recommend tradesy and seller

Date of experience: July 17, 2021
District of Columbia
1 review
0 helpful votes
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Flawless Luggage
July 17, 2021

Shipping was very fast, seller answered questions quickly, and the item I received was FLAWLESS! I would definitely buy from this seller again.

Date of experience: July 17, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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