On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great selection and easy returns for the purchases that turn out to not meet your needs.
Knock offs were no authentic seller swore they were but when received deff are not
The number one reason I purchased on tradesy was the ability to return the item (even if just for a credit). I didn't need to, but just having the option you feel so much more confident about the purchase.
Amazing! Ordered it on Wednesday and got here on Friday! Perfect condition, everything was wrapped up like it was brand new straight from the store.
It was fast, easy and the seller replied to my question right away.
The shoes are exactly as advertised and arrived quickly. Brand new and more than $200 less than retail. Thank-you!
I sent you a note asking for a return label because the purse at the top where the zipper is BLUE! It is not what I expected.
Thanks,
Sylvia Ross
Item as described, and seller was fast at responding my questions.
I'm so happy to find this bag! I got it very quickly and in time for my next trip. This is my first time showing on Tradesy and it has been a good experience. I got an authentic bag in great condition at an attractive price.
I'm so happy to find this bag! Can't wait to receive it!
Shipping dates were supposed to be between July 5 - 8. Arrived the 16th. Not good. Too late for the event that I bought it for.
Hi Ginny,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. I sincerely apologize for the inconvenience this has caused you especially since this was for an event.
In the future, do know that if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Very professional and fast delivery! The cosmetic bag was in good condition and ready for me to fill it up!
Wow! The shoes are perfect. Perfect fit. The packaging was exceptional. I am very very pleased
Anonymous experience, unlike Etsy which is very personal. Poor packaging. Item as described. Blah blah
Hi There,
We recently reviewed your feedback and wanted to follow up with you!
We so appreciate your honesty and bringing this to our attention. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. We also take this kind of feedback to our product meetings to find ways in which we can continue to elevate our platform. We do notate experiences like yours on their accounts so we can track if this starts to become a pattern. That being said, we are happy to hear that the item came as described, we hope it becomes a staple in your closet!
It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
I have ordered from Tradesy 3 times and each time I received the item in the condition as described and shipping was very timely.
The seller was amazing! Very sweet. Sold me a beautiful item! Very happy! Tradesy didn't send their shipping kit right away and the seller had to ask again - delaying the shipment of the item.
Very communicative and fast. I received an email after the product was delivered to make sure I had received it.
I was pleased with the necklace I purchased and how fast I received my order.
It was wonderful, the packaging was fabulous and it came so fast. Love it
Received my bag very quickly, excellent service, bag was perfect!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Used Clothing Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sylvia,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
You can request a return for any reason within 4 days of delivery. You’ll send the item to Tradesy for free, and we’ll issue Tradesy Site Credit for you to find something new. Once we receive it, we’ll email you to confirm the return has been processed and your Tradesy Site Credit is available.
Additionally, we encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.
If you are within the 4-day return timeframe please go to your Purchases page on your account and click the “Request Return” button on the item you would like to return, then select your return reason and submit the return request.
Next, you'll receive an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.
Once the Returns Team has reviewed the photos they will continue with opening the return so that you can send it back to Tradesy. We will provide you with a prepaid shipping label as well.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST. Alternatively, you can email us at [email protected] 7 days a week and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!