Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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It was so easy to find the product I needed, it arrive clean and perfect condition.
They make it impossible to return. Like it's on purpose. Very dissatisfied
Ordering was easy. Shoes are coming apart at the point where my feet slide in. Need to be glued back together. Unsatisfactory at best!
Great experience! As described! Thank you for packaging it nicely for me and I will look for other items you are selling in case anything else catches my eye. Thanks again! -Sarah
Great experience. No issues. Package arrived when it said it would.
Received today and love it! Cannot wait to use it.
Great experience with timely updates provided on the status and delivery.
Too many duplicates makes it harder to filter. The item was ok. Not too bad for the price, but the item was lacking the oomph factor. Might be the design
Hi Joana,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're so sorry to hear that you were having some trouble with the filter tool! Do know that our tech team is tirelessly working to provide a more seamless and easy process for our guests. This feedback you provided will help us in every way!
Additionally, you can request a return for any reason within 4 days of delivery. You’ll send the item to Tradesy for free, and we’ll issue Tradesy Site Credit for you to find something new. Once we receive it, we’ll email you to confirm the return has been processed and your Tradesy Site Credit is available. (You may also file a Misrepresentation Claim if your item did not arrive as described.)
If you are within the 4-day return timeframe please go to your Purchases page on your account and click the “Request Return” button on the item you would like to return, then select your return reason.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Too many duplicates makes it harder to filter.
I ordered a dress on Tradesy. It was delivered in a reasonable amount of time, and the dress was in great condition.
My experience was fine. Just wish that things could be shipped faster if the buyer was willing to pay extra for the shipping..
Hi Amy,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're so sorry to hear about the trouble with delayed orders!
Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to experience. I sincerely apologize for the inconvenience this has caused you.
Since Tradesy is a peer-to-peer marketplace, unlike a retail store, we are unable to offer expedited shipping. Items are mailed to you from individual sellers from across the country, who have pre-selected their shipping method.
That being said, you can always reach out to the seller to confirm the delivery timeframe prior to purchase. If they’re using a Tradesy kit or label as most sellers do, they can print their pre-paid shipping label right away. Sometimes sellers are willing to ship on their own and adjust the price of the item to include expedited shipping, but you would have to ask the seller and confirm they can expedite the shipping before you purchase the item. It is up to the seller if they can accommodate expedited shipping.
If you'd like an update on your future orders, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Great. Fast shipping. Packaging was great and the item was just as described. I would buy from this seller again!
Speedy delivery; item was exactly as described. Great quality sunglasses!
Thought they were what I was replacing. But did Find what I was looking for quickly
Thought they were what I was replacing. But did Find what I was looking for quickly
Found what I was looking for quickly
Found the shoes for my sisters wedding. Even though it's Tradesy. It was quite expensive. The seller was not negotiable. At the end of the day my bride loves her shoes.
Simply great options Shipping was fast and updates where available
I had the BEST BEST experience with this purchase. I was very nervous to do this as this was my first time ordering something from a resale site. Tradesy got excellent reviews on customer service and candidness of the item. My experience did not disappoint. Everything from beginning to end was very professional and the Tradesy team was very responsive to all of my questions. I was so fortunate to have been able to communicate directly with the seller who answered all of my questions and was so amazing to work with.
Glasses arrived quickly and were exactly as described
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Suzanne,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
Regarding returns, we can completely understand how frustrating the returns process can be, especially if photos are required in order to send the item back to us within a limited timeframe. I am happy to see you are currently working with our returns team.
In the future, if you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to assist you with a return.
Again I am so sorry you had this experience, but the feedback you provided will certainly help us in every way. I will be sure to share it with our team in hopes that we'll be able to use these opportunities to grow in the right direction. If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!