TradesyReviews 9,836

Hi There,

We hope this message finds you safe and well!

We recently reviewed your feedback and wanted to follow up with you.

We are so incredibly sorry to hear your heels came not as described! We know how upsetting this can be and that is why we here at Tradesy are a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. We see you have requested a return already for this item. For more information on our Misrepresentation Claims and Return Policy please click here, https://www.tradesy.com/returns/.

Should you need any assistance or further explanation as to how this process works/any updates on your return please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps as to how you will be refunded for all the trouble.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi Luana,

We hope this message finds you well!

We recently reviewed your feedback and wanted to follow up with you.

We're so happy to hear of all the pros regarding your order placed! That being said, we are terribly sorry that the item was delivered with an odor, this is the last thing we want buyers on our platform to experience and express our sincerest apologies. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here, https://www.tradesy.com/returns/.

Should you need any assistance or further explanation as to how this process works please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi Danielle,

We recently reviewed your feedback and wanted to follow up with you.

We are so terribly sorry to hear that your purchase was not as expected from the listing! We know how disappointing this can be and express our sincere apologies.
We do our best to support buyers in their shopping endeavors by offering the ability to request a return and are happy to hear we are actively in the process of assisting you with one. Should you like us to help find some suitable replacement options comparable in style and price, please give us a call at 844-988-7233, our phone lines are open Mon-Fri from 7 am PST -3 pm PST, and one of our lovely Member Care representatives would be more than happy to assist.

If there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.

We can completely understand your stance on our return policy - While this is currently our policy, we will be sure to share your feedback with our team here. We're always looking for ways to improve, we will do our best to advocate for our users.

Do know that Tradesy will continue to inspect every returned item for your protection and to ensure that the item is in the same condition as when it was sold and to prevent any type of fraudulent behavior.

If you need assistance with a returned item please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.

We are so sorry you have had this experience, if there's anything we can do to turn this experience around please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.

We're so sorry to hear about your returned item concerns. Do know that we have a very thorough Returns inspection process to ensure that a seller is only ever sent back their original item once it has been reviewed.

If you have not already, we kindly encourage you to contact us whenever you can so we can help assist in this concern. Our phone hours are Monday-Friday from 7 AM-3 PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at [email protected].

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!