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Tradesy

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
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LOVE the bag
October 15, 2021

Thank you so much, I absolutely love the Burberry bag. It's perfect.

Date of experience: October 15, 2021
Michigan
1 review
0 helpful votes
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Awesome!
October 15, 2021

Fantastic experience! Would definitely use Tradesy again in the future.

Date of experience: October 15, 2021
Pennsylvania
1 review
0 helpful votes
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First time tradesy buyer
October 15, 2021

Found a specific coat I was looking for for Halloween. Checkout was easy, product was exactly as expected. Great experience

Date of experience: October 15, 2021
New York
1 review
0 helpful votes
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Excellent!
October 15, 2021

Great purchase! Quick shipping! Thank you! Much appreciated!

Date of experience: October 15, 2021
Minnesota
1 review
0 helpful votes
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My first designer bag
October 15, 2021

I started eyeballing toiletry bags and decided to finally pull the trigger on a Louis Vuitton one. After finding one on Tradesy for a good price, I ordered it. Came exactly the day it said it would and with excellent communication and tracking. Will order again

Date of experience: October 15, 2021
North Carolina
1 review
0 helpful votes
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Amazing Seller
October 15, 2021

Seller was amazing and quick to response to questions. The bag is perfect!

Date of experience: October 15, 2021
Georgia
1 review
0 helpful votes
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Perfect
October 15, 2021

Highly recommend buying from this seller would definitely do business with again

Date of experience: October 15, 2021
New Mexico
1 review
0 helpful votes
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That was fast!
October 15, 2021

Was tickled pink to find these Louboutin slides. Shoes were shipped priority mail, so I received within a couple of days. Now that's service!

Date of experience: October 15, 2021
California
4 reviews
0 helpful votes
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Love this site! Sellers are amazing
October 15, 2021

I love this site, so easy, painless and great prices! The seller was great. She kept me informed every step of the way! I will always buy from here!

Date of experience: October 14, 2021
Maryland
2 reviews
0 helpful votes
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MKS
October 15, 2021

THE PRODUCT (Gucci Hat) was described. It was in excellent condition. The only problem is it was described and tagged as large but was a tad bit smaller than I thought. However, I decided to keep it because it was an awesome value. It came packaged beautifully which made the hat harder to return.

Date of experience: October 14, 2021
Texas
1 review
0 helpful votes
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Very pleased!
October 15, 2021

Very satisfied and happy with my purchase. Asked when it was going to be mailed off and it came just like the seller stated. Item was neatly packaged and in the original box.

Date of experience: October 14, 2021
Nevada
1 review
0 helpful votes
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Best service ever
October 15, 2021

Communication and shipping was great. The seller was awesome with the product description and delivering as described. Will shop again. My experience was amazing

Date of experience: October 14, 2021
Minnesota
1 review
0 helpful votes
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So happy!
October 15, 2021

The skirt I ordered was a perfect fit and in beautiful condition, just as advertised. Delivery was amazingly prompt — I got it in time for a big event. I could not be happier!

Date of experience: October 14, 2021
Texas
1 review
0 helpful votes
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LV Neverfull MM Tote
October 14, 2021

Love my new LV tote. I will definitely use Tradesy again.

Date of experience: October 14, 2021
California
1 review
0 helpful votes
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Great Experience with Tradesy
October 14, 2021

My item shipped fast and came in great condition as listed. Would definitely order again!

Date of experience: October 14, 2021
New Jersey
1 review
0 helpful votes
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Love it
October 14, 2021

The bag is beautiful and I can't wait to use it. It's the perfect size to fit my laptop alongside other items.

Date of experience: October 14, 2021
New York
2 reviews
2 helpful votes
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SELLERS BEWARE
November 13, 2021

The new system where tradesy allows returns to seller within a few days of delivery for any reason. So far, sales have constant BUT more than 50% of sales come back on the last day of returns (gee I wonder why?) Buyers will use the items up to last return date and all of the returned items have been worn. Tradesy inspects returns, however this means nothing. I've had brand new Louboutins returned after a buyer had them for a weekend, had mild scuffs to the red bottoms and tradesy returned it to me anyway. Absolute BS and waste of time for sellers. SELLERS BEWARE TRADESY HAS BECOME RENT-A-RUNWAY but without taking any loss on their side side sellers will have to eat the costs. How does tradesy make money? They only give buyers site credit back, so no matter what the money spent will have to be spent again on the site. Meanwhile, if the seller takes out earnings, you will not get associated fees back when the return is made. Don't post your new and/or expensive items on this site anymore.

Date of experience: October 14, 2021
dev o. — Tradesy Rep
over a year old

Hi Wenyi,

We hope this message finds you safe and healthy.

We recently reviewed your feedback and wanted to follow up with you.

We are so terribly sorry to hear of any negative experience had with our Returns Policy. This is the last thing we want our sellers to experience and we sincerely apologize for any inconvenience caused.

Through our own research, we found that our 4-day Return Policy is the fairest route in terms of buyer and seller feedback, however, if you have had a negative experience or received something that was unsatisfactory, we encourage you to reach out to us directly so we can make sure to provide you with a viable resolution. It is our utmost priority to make sure both buyers and sellers alike feel protected and supported on our platform.

You can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

We look forward to hearing from you!

California
1 review
0 helpful votes
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Heels
October 14, 2021

Beautiful shoes and super Fast shipping, thank you!

Date of experience: October 14, 2021
Georgia
1 review
0 helpful votes
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Quick delivery
October 14, 2021

First time with Tradesy, the product was as-described and delivery was super fast

Date of experience: October 14, 2021
Illinois
1 review
0 helpful votes
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Christian Louboutin mini bag
October 14, 2021

Fast shipping, the bag is nice but too small. May want to exchange to another bag.

Date of experience: October 14, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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