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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Found a specific coat I was looking for for Halloween. Checkout was easy, product was exactly as expected. Great experience
Great purchase! Quick shipping! Thank you! Much appreciated!
I started eyeballing toiletry bags and decided to finally pull the trigger on a Louis Vuitton one. After finding one on Tradesy for a good price, I ordered it. Came exactly the day it said it would and with excellent communication and tracking. Will order again
Seller was amazing and quick to response to questions. The bag is perfect!
Highly recommend buying from this seller would definitely do business with again
Was tickled pink to find these Louboutin slides. Shoes were shipped priority mail, so I received within a couple of days. Now that's service!
I love this site, so easy, painless and great prices! The seller was great. She kept me informed every step of the way! I will always buy from here!
THE PRODUCT (Gucci Hat) was described. It was in excellent condition. The only problem is it was described and tagged as large but was a tad bit smaller than I thought. However, I decided to keep it because it was an awesome value. It came packaged beautifully which made the hat harder to return.
Very satisfied and happy with my purchase. Asked when it was going to be mailed off and it came just like the seller stated. Item was neatly packaged and in the original box.
Communication and shipping was great. The seller was awesome with the product description and delivering as described. Will shop again. My experience was amazing
The skirt I ordered was a perfect fit and in beautiful condition, just as advertised. Delivery was amazingly prompt — I got it in time for a big event. I could not be happier!
My item shipped fast and came in great condition as listed. Would definitely order again!
The new system where tradesy allows returns to seller within a few days of delivery for any reason. So far, sales have constant BUT more than 50% of sales come back on the last day of returns (gee I wonder why?) Buyers will use the items up to last return date and all of the returned items have been worn. Tradesy inspects returns, however this means nothing. I've had brand new Louboutins returned after a buyer had them for a weekend, had mild scuffs to the red bottoms and tradesy returned it to me anyway. Absolute BS and waste of time for sellers. SELLERS BEWARE TRADESY HAS BECOME RENT-A-RUNWAY but without taking any loss on their side side sellers will have to eat the costs. How does tradesy make money? They only give buyers site credit back, so no matter what the money spent will have to be spent again on the site. Meanwhile, if the seller takes out earnings, you will not get associated fees back when the return is made. Don't post your new and/or expensive items on this site anymore.
Beautiful shoes and super Fast shipping, thank you!
First time with Tradesy, the product was as-described and delivery was super fast
Fast shipping, the bag is nice but too small. May want to exchange to another bag.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Wenyi,
We hope this message finds you safe and healthy.
We recently reviewed your feedback and wanted to follow up with you.
We are so terribly sorry to hear of any negative experience had with our Returns Policy. This is the last thing we want our sellers to experience and we sincerely apologize for any inconvenience caused.
Through our own research, we found that our 4-day Return Policy is the fairest route in terms of buyer and seller feedback, however, if you have had a negative experience or received something that was unsatisfactory, we encourage you to reach out to us directly so we can make sure to provide you with a viable resolution. It is our utmost priority to make sure both buyers and sellers alike feel protected and supported on our platform.
You can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
We look forward to hearing from you!