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Tradesy

3.7
tradesy.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Delaware
1 review
0 helpful votes
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BCBG black snake skjn
November 5, 2021

Very swift and easy. Seller was responsive and professional

Date of experience: November 4, 2021
Massachusetts
1 review
0 helpful votes
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Great
November 4, 2021

Fast & exactly what I needed thank you so much, item came in better condition then I was anticipating too.

Date of experience: November 4, 2021
Georgia
1 review
0 helpful votes
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Fantastic experience
November 4, 2021

Item came gift wrapped and with a nice card. Shipping was traceable via email. Everything was professional and top notch.

Date of experience: November 4, 2021
Missouri
1 review
0 helpful votes
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All good!
November 4, 2021
Updated review

Tradesy is awesome. Easy to shop and find what you're looking for.

Date of experience: November 4, 2021

Good site
May 3, 2021
Previous review

Have purchased several items and have always been happy with the service.

Date of experience: May 3, 2021

Have purchased several items and have always been happy...
April 26, 2021
Previous review

Have purchased several items and have always been happy with the service.

Date of experience: April 25, 2021
Florida
1 review
0 helpful votes
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Better than described!
November 4, 2021

So beautiful and clean and nice, thank you so much! Love it

Date of experience: November 4, 2021
Texas
4 reviews
0 helpful votes
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Valentino rockstud spike bag
November 4, 2021

Beautiful bag. Love it. Excellent service and great prices. It came as it was described.

Date of experience: November 4, 2021
Connecticut
1 review
0 helpful votes
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Earrings
November 4, 2021

Great seller! Made my buying experience really easy. The item was delivered quick.

Date of experience: November 4, 2021
Illinois
1 review
0 helpful votes
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I love tradesy
November 4, 2021

Each experience has been good. This is my preferred way of purchasing. I have not been disappointed since singing up!

Date of experience: November 4, 2021
Washington
1 review
0 helpful votes
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Beautiful Shoes!
November 4, 2021

Fast delivery and received the product as described!

Date of experience: November 4, 2021
Texas
1 review
0 helpful votes
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Beautiful bag!
November 4, 2021

Beautiful bag! Love it so much, it came in a dust bag and everything.

Date of experience: November 4, 2021
Maryland
1 review
0 helpful votes
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Well Packaged
November 4, 2021

Great experience well packaged products easy to navigate the website

Date of experience: November 4, 2021
Ohio
1 review
0 helpful votes
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Satisfied customer
November 4, 2021

Good experience, good customer service and received item as described.

Date of experience: November 4, 2021
Maryland
2 reviews
0 helpful votes
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Miss leading
December 4, 2021

I was so excited to receive this pre-loved Chanel bag however I informed the seller who mention in her description that Adele‘s bag and authenticity card comes with the purse upon arrival I didn't receive neither auth card or dust bag.

Date of experience: November 4, 2021
dev o. Tradesy Rep
over a year old

Hi Teshanna,

We recently reviewed your feedback and wanted to follow up with you.

We are so terribly sorry to hear your bag came without the accessories described in the listing, we know how disappointing this can be and express our sincere apologies for any inconvenience this has caused!

We here at Tradesy are a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here, https://www.tradesy.com/returns/.

Should you need any assistance or further explanation as to how this process works please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

North Dakota
1 review
0 helpful votes
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Adrianna Papell Jade Cocktail Dress
November 4, 2021

Great purchase. Dress arrived quickly and as-described.

Date of experience: November 4, 2021
Florida
1 review
0 helpful votes
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Handbag Purchase
November 4, 2021

Easy purchase and fast delivery. Made this experience seamless.

Date of experience: November 4, 2021
Georgia
1 review
0 helpful votes
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Smooth transaction
November 4, 2021

Rec'd as described. Super quick shipping. Smooth process

Date of experience: November 4, 2021
New York
1 review
0 helpful votes
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Easy and efficient! Fast shipping and very communicative

Date of experience: November 4, 2021
New York
1 review
0 helpful votes
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Great experience
November 4, 2021

Lovely product, great seller - very proactive in communicating!

Date of experience: November 4, 2021
Texas
1 review
0 helpful votes
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Jacket
November 4, 2021

Smells funny like it's been washed and not dry cleaned.

Date of experience: November 4, 2021
District of Columbia
1 review
0 helpful votes
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Great!
November 4, 2021

Beautiful item, I love it & shipping was extremely fast!

Date of experience: November 4, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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