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Tradesy

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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First timr
December 1, 2021

This was my first purchase and I'm very pleased. Item was exactly as pictured and described. Also came very fast.

Date of experience: November 30, 2021
New York
1 review
0 helpful votes
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Classic Find
November 30, 2021

Quick and easy and at an incredible price
Perfect condition

Date of experience: November 30, 2021
North Carolina
1 review
0 helpful votes
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Boots for Christmas!
November 30, 2021

Hard to find item! Shipping was super fast, very happy!

Date of experience: November 30, 2021
California
1 review
0 helpful votes
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First time I bought such a expensive item online, I didn't feel it was real after I received it, The box is all broken, how can I contact to sales people probably needed returned it. Sorry!

Date of experience: November 30, 2021
dev o. Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We are so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery.

If you are within the 4-day return timeframe please go to your Purchases page on your account and click the “Start Return” button on the item you would like to return, then select your return reason and submit the return request.

If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further. Alternatively, you can email us at [email protected].

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

North Carolina
1 review
0 helpful votes
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First Time Shopper
November 30, 2021

My experience was great--there was a wide selection of high quality items. My questions were answered in a very timely manner. The pictures and description were very helpful and true to the items. All items were received very quickly. I am very satisfied and will continue to shop with Tradesy!

Date of experience: November 30, 2021
Pennsylvania
1 review
0 helpful votes
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Orders
November 30, 2021

Items were shipped with satisfaction. I am a little disappointed on items that were cancel, but I understand that sometimes we don't get what we want.

Date of experience: November 30, 2021
District of Columbia
1 review
0 helpful votes
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Fantastic
November 30, 2021

Overnight shipping and a beautiful bag! I do wish it had the wristlet but beautiful nonetheless.

Date of experience: November 30, 2021
New Jersey
1 review
0 helpful votes
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Great
November 30, 2021

The order was amazing and very fast. Great service.

Date of experience: November 30, 2021
Colorado
1 review
0 helpful votes
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Not a great experience
December 30, 2021

Experience and item ordered both meh. Definitely not the customer service provided by other resale shops. The wallet I bought was advertised as NWT but it wasn't wrapped at all, tags not attached, and looks like someone sat on it for a while. Def doesn't feel or look new. Don't think I'll be back.

Date of experience: November 30, 2021
dev o. Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We are so sorry the promo code was not applying correctly to your order! Thank you for bringing this to our attention - it sounds like there could have been an internal error with the promo code because it should have worked.

If in the future you'd like clarity on the terms for any of our promo codes, please do not hesitate to reach out! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Virginia
1 review
0 helpful votes
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Experience
November 30, 2021

Item came as described. Tags still intact and no scratches or marks. Also in original packing.

Date of experience: November 30, 2021
Indiana
1 review
0 helpful votes
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Loveshackfancy Moe skirt
November 30, 2021

Love the skirt thanks! Great condition and exactly as listed.

Date of experience: November 30, 2021
Florida
2 reviews
0 helpful votes
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5 STAR REVIEW
November 30, 2021

Smooth transaction. Excellent seller. 5 star rating for this website.

Date of experience: November 30, 2021
California
1 review
0 helpful votes
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Great experience!
November 30, 2021

Easy purchasing, easy communication with seller, fast shipping, and user friendly

Date of experience: November 29, 2021
Maryland
2 reviews
0 helpful votes
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New with tags?
November 30, 2021

The items are new with tags but there is no tag except for the tag from the seller. Am I missing something?

Date of experience: November 29, 2021
California
1 review
0 helpful votes
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Great experience!
November 30, 2021

Fast shipping and product exactly as described! Authentic and beautiful

Date of experience: November 29, 2021
New Jersey
1 review
0 helpful votes
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Very happy with my purchase
November 30, 2021

Easy to found what you need, nice experience and fast shipping!

Date of experience: November 29, 2021
Texas
1 review
0 helpful votes
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Gucci Flora Infinity Tote
November 30, 2021

Excellent condition at a really great price. Significantly lower than others of the same tote in lesser condition.

Date of experience: November 29, 2021
California
1 review
0 helpful votes
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Chanel card holder
November 30, 2021

Easy and reliable. Product came perfect. I like the option to contact the seller if I had any questions. The seller was very nice.

Date of experience: November 29, 2021
Wisconsin
1 review
0 helpful votes
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Fantastic!
November 30, 2021

So easy to order and shocked how fast the shoes came. They are beautiful and just as described. Thrilled with the purchase and experience!

Date of experience: November 29, 2021
California
2 reviews
0 helpful votes
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Surprisingly Easy
November 30, 2021

First time trying it. Like the new customer promotion. Got my purse very quickly and it was legit. Very happy and will be back!

Date of experience: November 29, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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