TradesyReviews 9,836

Hi There,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We’re happy to explain the return policy on final sale items. Some items are marked “Final Sale” and cannot be returned for Tradesy Site Credit.
If a final sale item appears to be misrepresented, we may assist with getting a claim started. To learn more about our Return Policy, click here: www.tradesy.com/returns.

If you need further assistance please don't hesitate to reach out! Our phone lines are open Monday-Friday from 7 AM-3 PM PST at 844-988-7233. Alternatively, you can email us at [email protected].

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

If you require any further assistance, please do not hesitate to give us a call at t 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further with your delivery request. Alternatively, you can email us at [email protected].

We'd love an opportunity to turn this experience around. If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Hi Ronald,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy and your first order! This is far from the experience we want our customers to have and would love to make it up to you.

Please know we strive to have a very efficient purchasing and shipping process. It looks as though there were indeed some Fed-Ex delays on your package and we sincerely apologize for this inconvenience. We also know how upsetting misrepresentation can be for items delivered that may have been inaccurately listed by a seller. Please know Tradesy is a peer-to-peer marketplace that does offer returns. We set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here, https://www.tradesy.com/returns/.

Should you need any assistance or further explanation as to how this process works please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi Kelly,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy and a seller on our platform. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

And we completely agree with you- as a peer-to-peer marketplace, communication between a buyer and seller is important. It should definitely be an easy, and enjoyable experience to reach out to the previous owner of your potential new purchase. I know how frustrating it is when you don't get an answer and feel as though your needs as a customer are being neglected. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. We do notate experiences like yours on their accounts so we can track if this starts to become a pattern.

Going forward please do not hesitate to reach out to our Member Care Team with any questions for a seller and we will be happy to message them on your behalf. You can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!